
Jeff Wyler Eastgate Auto Mall
Batavia, OH
Filter Reviews by Keyword
By Type
Showing 3,670 reviews
Zac Hatly did a wonderful job with our deal. Zac Hatly did a wonderful job with what was a confusing deal at times. My husband and I were trading in and buying two vehicles at the same time. Zac Zac Hatly did a wonderful job with what was a confusing deal at times. My husband and I were trading in and buying two vehicles at the same time. Zac was patient with us throughout the whole process. More
Beats McCluskey ! I decided to trade in my Chevy Equinox even though I really liked my car. I felt I could do better with the payments and also get in a newer car. I I decided to trade in my Chevy Equinox even though I really liked my car. I felt I could do better with the payments and also get in a newer car. I bought my Equinox at McCluskey Chevrolet Kings Auto mall. I thought I was getting a fair deal but after visiting Jeff Wyler, I did better. I purchased a 2016 Chevy Cruz that had all my Equinox had on it and received a much better financing rate. They went out of their way to help me out of high payments on a 2013 Equinox and in a 2016 car with 5,000 miles on it. I would recommend this dealership to anyone who needs a better rate and a newer car as they will find it for you. My salesperson Daniel Palmer was aware of what I needed and with the help of everyone there, I received a better deal. I do love the Cruz. More
Service You Can Trust Rodney Hodges is the service specialist that I choose to deal with every time! He has knowledge and reliability and backs up everything he says. The Rodney Hodges is the service specialist that I choose to deal with every time! He has knowledge and reliability and backs up everything he says. There are service techs that back him up in delivering a perfectly running vehicle back to their customers with the problems the car was brought in for resolved, quite frequently sooner than was promised! Rodney will tell it like it is and offer great suggestions and answer all of my questions without making me feel like I don't know anything. Thank you Jeff Wyler Service! More
Professional Service! I was the first one in the door in a "first come first serve" environment. I explained that I had a wife with Dementia at home alone until I could I was the first one in the door in a "first come first serve" environment. I explained that I had a wife with Dementia at home alone until I could get back. My service was completed in what I would call record time. I expressed my thanks for their efficiency and was on my way------VERY SATISFIED. More
No Estimate or Communication This past weekend it has been the worst experience that I ever had with them. I drop my truck off Thursday night to get looked at Friday morning, havi This past weekend it has been the worst experience that I ever had with them. I drop my truck off Thursday night to get looked at Friday morning, having issues with my 4 wheel drive. The next day I call about 11am to get updates, no response, I call 2 more times, the service guy still no response with any updates. When he finally calls it is 5:30pm. He tells me the problems, then gets me a price on a part that comes out to being 94 dollars. Then tells me that they need to keep my truck over the weekend. Monday comes around and I call about 10am and the service guy said he will call back, he calls about 5pm finally saying my truck was done. So the problem I had was that they didn't give me updates on what was going on with my truck, and not telling me it was going be more money or even giving me an estimate other than a part that was 94 dollars. When I went in they told me its going to cost 1,000 dollars. I was not informed of any estimate. That wasn't the end. When I went to the service window and asked for information on the credit card through them, the lady at the window was ready to end her shift, and told me that the process was a very lengthy. So she didn't give me any info, because she seemed in a rush to get out. I have never experienced this with Jeff Wyler Eastgate and now at this point I will never get my truck serviced there again. No communication what so ever.I thought they are suppose to give you an estimate before they can just work on your car? More
Casey is the man!!!!! Casey was very patient and worked very hard to get the deal we needed. Casey went the extra mile that was needed to achieve the goals that were expect Casey was very patient and worked very hard to get the deal we needed. Casey went the extra mile that was needed to achieve the goals that were expected. More
Went to look and ended up buying! I just wanted to see the new Pacifica, but after working with Rob Anderson, I ended up buying the Pacifica Touring-L. Had all the bells and whistles I just wanted to see the new Pacifica, but after working with Rob Anderson, I ended up buying the Pacifica Touring-L. Had all the bells and whistles that I wanted. As Rob kept telling me, "It's the best Van on the Market", and I truly believe he is right! I also believe that Rob is the best car salesman I have ever dealt with! He spent time looking with me at all the different models until we came up with the right vehicle for me. Then he really worked to get me the best price. Would highly recommend him if you are looking to buy a new vehicle! He is very concerned that you are satisfied with your purchase before you sign the contract. I would deal with him again if I ever need a new vehicle! More
Earned My Trust I view myself as an average/better than average DIYer and recently my wife told me that her car was running a little rough and she was getting no heat I view myself as an average/better than average DIYer and recently my wife told me that her car was running a little rough and she was getting no heat. I decided to do all the small stuff I could. I flushed the coolant and changed the thermostat on my wife's 2011 Equinox and also flushed the heater core. After my work, not only was I not getting any heat but also noticed after short drive that the engine began to overheat. I read about issues with either water pump failure or broken timing chain. I called Jeff Wyler Auto dealer because it was closest GM dealer to me and spoke with Don Porter. I asked for him to quote me repairs with no warranty. Roughly $800 for new water pump and $1400 for timing chain. Devastating! However, Don mentioned that there was a recall on the car for oil consumption issue which I know we have had issues with and that they may be able to handle some of the repairs under that recall. That afternoon after I had dropped the vehicle off, Don called me back to confirm that the timing chain had broken and that they would be able to fix it as part of the recall work and I would have no out of pocket cost. He did recommend that we change the transmission fluid and service the fuel system. I could have done both of those items myself, but I was so happy with how Don treated me that he earned my trust and I was more than willing to pay for those additional service items! Having never met Don before, I can't tell you how refreshing it is to have someone really work to gain that trust from their customer. More
Excellent Service Rob Anderson (sales person) was very nice and helpful. This is the first time I've bought from Jeff Wyler and it's been the best experience. I will mo Rob Anderson (sales person) was very nice and helpful. This is the first time I've bought from Jeff Wyler and it's been the best experience. I will most definitely be a returning customer!! Excellent dealership and staff!! More
Great experience shopping and buying Randy and the financing staff bent over backwards to get what I wanted at the price I needed.Thank you. And thank you to our friend Randy and the financing staff bent over backwards to get what I wanted at the price I needed.Thank you. And thank you to our friend More