Jeff Wyler Eastgate Auto Mall

We took our 2017 Kia Sportage in to Jeff Wyler Kia service in Eastgate for extended warranty coverage on the AC system. We were charged $400.50 for the “diagnosis” , for which we were promised by the service in Eastgate for extended warranty coverage on the AC system. We were charged $400.50 for the “diagnosis” , for which we were promised by the service advisor, reimbursement since the diagnosis is included as part of the warranty coverage, once the extended warranty company agreed to the warranty work. It was explained to us that we were expected to drive our car with dye in the AC system, which had been inserted by a service technician, as part of the “diagnostic process”, then return with our car for a second scheduled visit, at which time the AC system “leak” would be found and repaired under our extended warranty coverage. Though it was not convenient for us to first of all, continue driving the car without proper cooling and then to return with our car for a second scheduled visit, and be without our automobile for an indefinite period of time, we agreed to the “process”, trusting that this process was, indeed, a means to our automobile’s AC being covered and repaired under our extended warranty. When picking up our car once the extended warranty repair was completed, we were charged another $128.47 (which included our anticipated $100.00 deductible plus tax of $28.47). When we asked about the $400.50 that we were promised would be reimbursed as part of the extended warranty coverage, we were advised by Jeff Wyler Kia service advisor Robert that we needed to call our extended warranty company to receive reimbursement. Though we felt that this seemed irregular, we called Endurance, our extended warranty company, who disclosed the amount paid to Jeff Wyler Kia service: $ 875.00, which included one labor hour for diagnosis, two labor hours for replacing defective compressor (including evacuation and recharging of Freon in AC system), the cost of freon, plus extended warranty company cost of new compressor and shipping of part, The extended warranty company then advised that we would need to reach out to Jeff Wyler Kia service for reimbursement of the $400.50 since the warranty coverage for our automobile had been paid in full to Jeff Wyler Kia service.. When we reached out to Jeff Wyler Kia service we were advised by service advisor Robert that the extended warranty company should pay the $400.50 “diagnostic” fee that we paid after the first visit for the extended warranty service for our AC leak. Unlike us, Robert was aware, when he called us to tell us that the car’s AC compressor was defective and was covered under the extended warranty, that we would not be reimbursed by Jeff Wyler Kia service or Endurance, our extended warranty company for the $400.50 that we were charged on our initial visit for diagnosis of our AC system. We truly were given the “run around”. Jeff Wyler Kia service department was dishonest with information regarding charges and making promises they knew were untrue. More

Best customer service I've ever dealt with. Very helpful and knowledgeable and my oil change took less than 30 minutes. Very pleased and highly recommend going there and knowledgeable and my oil change took less than 30 minutes. Very pleased and highly recommend going there More

Spoke with the Sales Manager Brian after associate said he didn't know total price due to "Market Shortage". I was told I had to pay 3-5k over msrp for bogus additions including for “chip shortage surcharg he didn't know total price due to "Market Shortage". I was told I had to pay 3-5k over msrp for bogus additions including for “chip shortage surcharge”. The manager then say I could say "NO", which is exactly what i did! Ironically I had their website in front of me that reads "No surprises at our dealership". They are the epitome of car sales scams! Buyer BEWARE!!! More

Excellent communication from the staff. Service was done on time and completed as estimated. Service was scheduled using the web process. I did have a question about the needed service but phone calls to th on time and completed as estimated. Service was scheduled using the web process. I did have a question about the needed service but phone calls to the service department do not seem to be monitored. More

Went in for an oil change, and Mike is honestly the nicest person to work there. He asked me when I needed the car finished and it could be done with in an hour or later in the night. It was finished a nicest person to work there. He asked me when I needed the car finished and it could be done with in an hour or later in the night. It was finished an hour later. Mike set me all up to go. Very kind. More

Had oil change and tire rotation on my Honda Civic as they could NOT DO the transmission flush or spark-plug change. But as I no tire pressure fault when I came to the center I was surprised on the way they could NOT DO the transmission flush or spark-plug change. But as I no tire pressure fault when I came to the center I was surprised on the way home with such fault. Usually checking the pressure, and adding 1 or 2 psi on one or two tires the fault USUALLY goes away. I had to raise all four tires from 28psi back up to 32psi when I got home - but the fault still lingers. This is the first time I have found all tires DEFLATED to 28 psi - WHY? At 32psi the fault usually goes away - WHY NOT THIS TIME - Why should I even get the fault?? More

Called the main number to schedule service for a recall notice, On two separate occasions over two weeks my calls was transferred to voice mail. We left a voice message on both occasions, never received a notice, On two separate occasions over two weeks my calls was transferred to voice mail. We left a voice message on both occasions, never received a phone callback. After waiting a week for a call back we contacted service at Superior Kia took us the next day. Superior Kia provided the best service ever. We had purchased our car from Jeff Wyler one of the worse purchasing experiences ever, honestly I was hoping Jeff Wyler Eastgate KIA would of gotten their act together ... simply stay away from any Jeff Wyler dealer More

Jeff Wyler is not what they use to be. Trick pricing where you go to the dealership seen advertised and there are mandatory add on's at ridiculous prices. The KBB buy your car scam is just that. $21,97 where you go to the dealership seen advertised and there are mandatory add on's at ridiculous prices. The KBB buy your car scam is just that. $21,976 quoted for our car, you get there and it is all of a sudden $17,000. They coordinate their manipulation between their locations if you try to shop around. Their monopoly on Nissans in Cincinnati is very bad. Never again Nissan and never again any Jeff Wyler dealership of any brand car or truck. I feel sorry for those that do not pay attention and get screwed. Their dealership could not care less about this write up or my experience. The games is to fool people on price and manipulate them on site. Never Jeff Wyler again. Also, Faiz Tueimeh is one slippery sales thing. Be careful. More

I'm on my 3rd Mazda and have usually had good experiences with service department visits. Recently, Michael, a new service agent, has taken good service to a new level. He is polite, pleasant, flexible, en with service department visits. Recently, Michael, a new service agent, has taken good service to a new level. He is polite, pleasant, flexible, enthusiastic, and appears to be genuinely concerned with assuring the customer drives away pleased. Great guy. Hope he stayed on board long-term. More

I bought a 2020 Mazda CX5 last year from Jeff Wyler Eastgate and they were the absolute nicest people ever. I made an appointment for yesterday to have my car serviced before my vacation in a few week Eastgate and they were the absolute nicest people ever. I made an appointment for yesterday to have my car serviced before my vacation in a few weeks and as always they didn't disappoint. I was greeted with a pleasant attitude and even under the mask I could tell he was smiling. He kept me informed, offered me a bottle of water while I waited, kept me updated on what they were doing to my car, what they could do for me if I ever needed it and he was just all around super friendly! More