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Jeff Wyler Eastgate Auto Mall
Batavia, OH
3,670 Reviews
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December 06, 2016
UNBELIEVABLE EXPERIENCE On the morning of December 5, 2016, my wife and I came to Jeff Wyler Eastgate to obtain pricing on a Dodge Ram 1500 truck. We toured their lot and di On the morning of December 5, 2016, my wife and I came to Jeff Wyler Eastgate to obtain pricing on a Dodge Ram 1500 truck. We toured their lot and did not find the truck built as we wanted. We went inside and were met by a young lady sales assistant who was obviously very new at her job, but that was not a problem. We explained to her what we wanted and then gave her a build sheet containing all our desired packages and options. She took the build sheet to here manager and we waited. And waited. After 15+ minutes we saw her coming in from outside the building. When she returned to us she had a price breakout of a truck that was priced approximately $3,000 more than what we wanted to buy. In other words, this truck was nothing like what we wanted. She very politely apologized and explained that her manager wanted to sell us this truck. Again, not anything like what we wanted. We gave her back our build sheet containing our desired packages and options and asked her to please take these specifications to her manager for pricing. She did that, and within two minutes returned with our build sheet in-hand and said words to the effect "he doesn't want to build this truck for you." The duty manager on the morning of December 5 refused to give us a price quote on the truck we wanted to buy! I guess he essentially was asking us to vacate the premises! I was not so much mad as I was dumbfounded! Flabbergasted! I've never seen such atrociously bad business behavior before. I believe I'm the customer here, and I'm trying to buy a truck. Jeff Wyler Eastgate sells trucks. Or maybe they don't. What kind of person is a manager who will not allow a sales person to assist a customer who is trying to buy one of their vehicles? If I, as a potential customer, received treatment like this, I can only imagine how a customer would be treated AFTER Jeff Wyler takes your money! No, I will never do business with any Jeff Wyler Auto Group again, and certainly neither should you. Buyer beware! More
by Bob
Employees Worked With
Unknown sales representative name.
December 05, 2016
Jeff Wyler in Eastgate is Great! Great experience at Jeff Wyler with my new car purchase. Casey Jones was awesome and very knowledgeable. I highly recommend dealing with him. Everyone Great experience at Jeff Wyler with my new car purchase. Casey Jones was awesome and very knowledgeable. I highly recommend dealing with him. Everyone there at Jeff Wyler that I dealt with was friendly. Overall great experience! More
by shirley
Employees Worked With
Casey Jones
December 05, 2016
Great service department especially the service writers I've worked with Jason Moore since the day I bought my Grand Caravan in 2014, he makes sure we are on top of the maintenance, and always looks to mak I've worked with Jason Moore since the day I bought my Grand Caravan in 2014, he makes sure we are on top of the maintenance, and always looks to make sure I'm getting great service. Since working him we always discuss each other's family & it's a very professional, friendly experience every single time I'm at Dodge for service and I trust these guys to work on my cars when needed or any type of recalls if necessary. Great experience with these guys and especially Jason M More
by Coach Hogan
Employees Worked With
Jason Moore
December 05, 2016
Awesome job on my sale Madison made sure I got the deal I wanted for my new 2016 Dodge Journey SXT 12/4/2016, she made the experience easy and understood my wants and needs Madison made sure I got the deal I wanted for my new 2016 Dodge Journey SXT 12/4/2016, she made the experience easy and understood my wants and needs regarding my decision about the vehicle. She even went out of her way to assist in getting the vehicle cleaned up and ready for delivery, I will say when it's time to buy a car go see Madison and she will make the buying experience more comfortable and less stressful. Very good job Madison and look forward to sending you plenty of business your way. More
by Coach Hogan
Employees Worked With
Madison Imhoff
December 05, 2016
Awesome crew Austin G. rocks! He not only got a car for me but my son as well. He is awesome. I will buy all future vehicles from him. He made sure that I got t Austin G. rocks! He not only got a car for me but my son as well. He is awesome. I will buy all future vehicles from him. He made sure that I got the best deal and left happy! Thank you Jeff Wyler! Thank you Austin G!!!!!! More
by Tsimms
Employees Worked With
John Stottman, Austin Guenther
December 05, 2016
Great experience Big thanks to Josh Knapmeyer for helping us find a great car we can afford. Great customer service and doing the paperwork was extremely easy and evee Big thanks to Josh Knapmeyer for helping us find a great car we can afford. Great customer service and doing the paperwork was extremely easy and eveeything was explained very well More
by Johanna Tabor
Employees Worked With
Josh Knapmeyer
December 04, 2016
Andrew Beckman is awesome 1st he worked his butt off to get my daughter in the car she wanted and close to the price she wanted then he did the same for me... thank you Andrew 1st he worked his butt off to get my daughter in the car she wanted and close to the price she wanted then he did the same for me... thank you Andrew your awesome.. More
by Bengals1
Employees Worked With
Andrew Beckman
December 04, 2016
Honest, genuine and caring I was debating about getting a car all month and worried that buying a car wouldn't be possible with the budget I planned out. Hayden reached out to m I was debating about getting a car all month and worried that buying a car wouldn't be possible with the budget I planned out. Hayden reached out to me a few times and I stood still until he emailed me that he could work with me on my budget. Hayden put me in a brand new 2017 Jeep Compass and did it in such a genuine way and truly showed concern and care for my situation. Get your next car from Hayden, he makes buying a car a great experience! More
by Jgboff28
Employees Worked With
Lou (All State insurance), Hayden Logan
December 03, 2016
new vehicles great salesman will return when the need occurs salesman was excellent and very personable he will go far thank you very much we bought a car and a tr great salesman will return when the need occurs salesman was excellent and very personable he will go far thank you very much we bought a car and a truck More
by bonnie1220
Employees Worked With
Andrew Beckman
December 02, 2016
Awesome Experience We have been to Tyler for our car buying needs with the last 2 vehicles we've purchased. Tyler is efficient and very customer service oriented. Both t We have been to Tyler for our car buying needs with the last 2 vehicles we've purchased. Tyler is efficient and very customer service oriented. Both times were very easy. He tells you up front what he needs from you and also listens to what your needs are. Overall great experience. We recommend him to all our friends and family. This gentleman will continue to receive our business. Thank You Tyler. More
by Godwin MK
Employees Worked With
Tyler Rhoads
