Jeff Wyler Toyota of Clarksville

⭐ Disappointed and Frustrated — Wish I’d Bought My 2025 Sienna Elsewhere I really wanted to like this dealership, but my experience has been frustrating. They promised a “free tank of gas” in exchange f Sienna Elsewhere I really wanted to like this dealership, but my experience has been frustrating. They promised a “free tank of gas” in exchange for a positive review — something I never received — so keep that in mind when you see their 5-star ratings. It’s been about ten months since I purchased my 2025 Toyota Sienna, and the vehicle has spent multiple months in their service department. Almost every repair has required return visits because issues weren’t fixed correctly the first time. I’ve owned many vehicles, and this has been the least reliable service experience I’ve had. I expected far better from a Toyota dealership. I hope management and Toyota corporate take this feedback seriously and make improvements. Until then, I’d strongly recommend buying your Toyota somewhere else. More

Worst experience ever- both with the sales and service dept. I ignored my gut and went ahead and bought an SUV with them. Three months later, it dies on me late at night on the highway. I have it towed to dept. I ignored my gut and went ahead and bought an SUV with them. Three months later, it dies on me late at night on the highway. I have it towed to the dealership-- I call the first day to check in, but by the fourth day and no calls, I'm stopping by because they don't answer their phones or return messages. They tell me my fuel pump isn't accurately telling the car how much gas is in it, so I ran no gas but had no idea because my gauge was still telling me I had over a 1/4 of a tank. I think I'm getting a new fuel pump to fix this problem, right? No, they want me to pay $250 for the diagnostic but because the shop foreman thinks the float might have just got stuck, I should "drive it around til the gauge gets about 1/4 tank and see if it dies again. Then we'll know and can replace the fuel pump!" What the *** is that!? Couldn't they do that, so they could test it-- rather than me with my children in the car??? Because I'm sure if it happens again and I'd have to bring it back, they'd charge me the diagnosis again plus the cost of the fuel pump! More

Worst new car experience ever. Took my money, never ordered my new suv and never notified me or returned my calls . AVOID OMAR AND LEVI, Very unprofessional dealership. AVOID THE Took my money, never ordered my new suv and never notified me or returned my calls . AVOID OMAR AND LEVI, Very unprofessional dealership. AVOID THESE GUYS! More

This dealer ship is an example of why they say don't trust car salesman and dealerships. They lied to me, manipulated used corrosion and basically stold money from me! They only care about making money trust car salesman and dealerships. They lied to me, manipulated used corrosion and basically stold money from me! They only care about making money not the average person. Don't trust them! More

This review is for the Service department. I took my Prius in for a service/ multiple point inspection . Per the inspection when I left the dealership everything was Ok. He said the only thing I took my Prius in for a service/ multiple point inspection . Per the inspection when I left the dealership everything was Ok. He said the only thing that it required was a cabin air filter. I told him that was odd because I had just changed the cabin air filter myself a couple days prior. When I got home I went to change a headlight bulb and noticed the engine coolant reservoir was bone dry. I rechecked the paperwork they had given me and right enough it said they checked it and it was ok. When I pointed this out to Service advisor Hoagland he wanted to charge me another 175 to do a diagnostics completely ignoring the fact that their technicians were not really doing an inspection and just saying everything is ok. That was strike one for me. My wife has the Wyler package for oil changes and called to schedule one. They told her that she also had a recall on the car and to plan to drop the car off for 4 hours to get the service and the recall done. They even told her they hadn't had the parts for some months but now everything was in.I had to take a day off from work to drop her off and then to pick her up 4 hours later. When we went to pick up the car we were told that the car qualifies for the recall and that we have to bring the car back and now the recall would only take 1.5 hrs. When asked to speak to a Manager we were approached by Jason Purcell who non chalantly stated that he would notify his staff not to tell customers that. He was very dismissive to the fact that I had a wasted day at work for their error. When I tried to inform him about the issue I had with my car he turned around and told me " if youre so unhappy with our service why did you bring your car here" . As I was leaving I noticed that the maintenance required message was not cleared from the dash board.When I went back and asked him about this he rudely told me to learn how to read the manual and clear it myself. I told him I didn't pay the dealership for me to be doing this. Jason Purcell is extremely rude and condescending. When asked if there was someone higher than him he said he was the service manager!! However when I got home his card reads Assistant Service manager. So not are they condescending to paying customers but also liars!! Beware they dont really do what you pay them too. More

I'm currently in the market for a vehicle and shopped around and found vehicles at Jeff Wyler that I was interested in. I asked to receive some info about a couple of different vehicles and received a qu around and found vehicles at Jeff Wyler that I was interested in. I asked to receive some info about a couple of different vehicles and received a quick response from an associate. I continued to get three separate emails from three separate associates, almost like they were fighting over my potential sale which gave me a weird feeling. I still may purchase a vehicle from them but the experience so far hasn't been great and disorganized. More

I leased my 2025 Toyota Camry LE through Bob Hearn at Wyler Indiana at end of August 2024. Bob is outstanding! in his professionalism, assistance and care through the whole experience. This is my 4th Toy Wyler Indiana at end of August 2024. Bob is outstanding! in his professionalism, assistance and care through the whole experience. This is my 4th Toyota, 3 have been leased through Wyler Indiana, very satisfied with all these vehicles, my wife loves them too! Salesmen like Bob will keep me coming back. Thanks to all members at Wyler Indiana who assisted and reached out to me to address any concerns I had. A big shout out to Gene Post, Sales Coach at Wyler for his assistance and follow-up as well. I would have appreciated more assistance getting the car back to Louisville, but I understand the transaction was completed over the weekend and availability at Dealership was limited. Best Regards, Bob W. More

I purchased a 2023 Rav4 right when the finance program was hacked, I was told someone would come to me an hour and a half away and do the paper work when they could, I ended up having to drive there again was hacked, I was told someone would come to me an hour and a half away and do the paper work when they could, I ended up having to drive there again, got the finance paperwork all done, then it was crickets, they had the money so I was on my own with questions about a tracker it has if stolen, I made several calls and left several voice mails and none were returned. My paper work for plates were of no priority to them, the only 1 that helped was an internet specialist, thanks Kaydence, I would never recommend them, all kinds of add on things I paid for which are ridiculous, word spreads Jeff Wyler. More