Jeff Wyler Toyota of Clarksville

Low internet price, but misdirection, deception, unpleasantn Low internet pricing: their advertised low price on the internet attracted me to this dealership. During email negotiations, the dealership lowered th Low internet pricing: their advertised low price on the internet attracted me to this dealership. During email negotiations, the dealership lowered the price further. The multiple email communications prior to my onsite visit seemed disorganized, but adequate, or so I thought. In contrast to the apparently acceptable experience prior to my visit, my onsite experience to actually purchase the vehicle revealed misdirection, deception, lies, and unpleasantness. Misdirection: Shopping from out of state, I tried to get as much information as possible about the deal before arrival. Five days before arrival, I asked about financing options, but I received delays and vague excuses, and I arrived on site without specific info on financing. I had stated that I would take the rebate instead of Toyota’s special financing offers (only one can be received), but Sales rep Kevin Lutz had mentioned in his emails Toyotas “0% financing” as though to imply that I could possibly receive both the manufacturer's rebate AND the 0%. I wasn’t going to count on both, so I had arranged my own financing. On site, I was ready to pay for and accept the vehicle, but I was told that if I accept the manufacturer rebate, then not only was I not eligible for Toyotas special financing offers, but also that I COULD NOT EVEN PAY WITH MY OWN FINANCING. In addition, I MUST accept the "CAPTIVE FINANCING" BY THE DEALERSHIP – which was higher than the 3% financing I had already arranged. Then they printed and highlighted one statement buried among the very first emails they sent me, in which this restriction was found at the bottom of the message in the fine print. This email message was separate from the 7 other email conversation streams that the dealership had created in their communications with me, and the statement they referred to was NOT contained in any of the other email conversation streams in which they sent me successive offers. Jeff Wyler Toyota had misdirected me in several ways: by creating multiple email conversation streams to obscure an important single statement that limited my financing options and cost me more; by delaying for 5 days giving me truthful info on financing; by mentioning the 0% financing despite my clear statement that I would be taking the rebate; then by showing me only after I had arrived from out of state that if I accepted the manufacturer’s rebate, I was obligated to their more expensive Captive Financing. Deception: During the discussion about the “captive financing,” I showed the Sales Manager an email of the offer made to me for the vehicle that contained no mention of the captive financing. The Sales Manager appeared surprised, then said, "I wasn’t aware that you had received this. I'll take care of it." He went to his office; 10 minutes later the Kevin returned with a smile and an apparent resolution to our dilemma: "He said to give you the 0% financing." Kevin did not mention any other changes to the deal. So this implied that as a result of the email I showed him, I would get the agreed price AND the zero percent financing – I was ready to sign up! Only upon my careful review, the numbers showed that the Sales Manager had REMOVED THE REBATE from the paperwork without mentioning it (!). Deceptive. Lying: Finance Officer C. Coomer (who seemed unhappy with her work) told me, “I am legally required to give you the following information.” I asked that since I had a long drive ahead of me, and I had already been there 2 hours, can she stick to the bare minimum? She looked at me with a serious expression, and repeated, “I am required by law to go over this.” I said OK and she proceeded. The “legally required” information was to offer upgrades from the $299 “Wyler Protection Plan” (which I didn’t want but couldn’t refuse), to higher-priced plans. In other words, Chelsea claimed that there was a LAW that required her to try to upsell me, from one overpriced “protection plan” to those even more overpriced. She should just make the pitch without lying. Unpleasantness: Ms Coomer had told me I would get “hard copies” of my loan agreements. After completing the paperwork, she gave me a thumb drive which apparently had all the documents for the sale. Thumb drives can fail or be corrupted, so I asked for hard copies of the loan agreement. She replied, “I gave them to you.” I said I had the thumb drive but not hard copies. She said, “The thumb drive IS the hard copy.” (?) I said by hard copy I meant a paper copy, and could I have a paper copy of the loan agreement? She glared, then bruskly told the Kevin, “Go make some copies for him.” As he left, Ms Coomer worked on her computer as I stood in her office waiting for Kevin’s return. After about 10 seconds, Chelsea turned to me, “You need to leave my office. I am working on other customer paperwork.” I was happy to exit her office to wait in the garage, a relief compared to the unpleasantness of being in her office. More

My name is Thomas cox I took my son to Jeff Wyler dealership to get my son his first car. Have them my son info to run his credit. They made 9 hit against his credit. They where shopping around for i dealership to get my son his first car. Have them my son info to run his credit. They made 9 hit against his credit. They where shopping around for interest rates at my son expense. Then was told he would be in the teens for interest. 9 hits on his credit and he had a 747 score. The worst is never sold us a car and this dealership destroyed his credit. Dropping his score for nothing Thanks for nothing. What a awesome experience for my son on his first car U don’t want buy from them. There not there to help there customer. Just There to get over on them. More

Found a car on the internet. Went to the dealership. Salesman said the car was not for sale, it was going to auction. Bait and switch. Salesman said the car was not for sale, it was going to auction. Bait and switch. More

Tyyu Redd & Kevin Lutz Our 22 year old 4 Runner just wore out and we went in to get a used car. After talking to Tyyu Redd, we realized that we could afford a new car.. Ty Our 22 year old 4 Runner just wore out and we went in to get a used car. After talking to Tyyu Redd, we realized that we could afford a new car.. Tyyu was great at convincing us that we could and should buy a new car, and we did. We bought a new camry and love it. Just did about a 500 mile trip this week-end and averaged 35 plus miles to the gallon, and the car drove like we were floating. My husband is 83 and I am 76 and all the new technology scared us. This car does everything and we didn't understand how to operate it. I went back in to the dealership and told Tyyu that I needed help in understanding the map system. Tyyu was busy with customers, so he asked Kevin Lutz to go out to my car and explain it to me. Kevin not only explained the map system, he explained every detail of the car to me. Kevin was very kind and patient with me. He knew how every feature of the car worked and he took the time to be sure that I understood it. I appreciate him so much for helping me understand what all the car can do for us and now I am excited to be driving such an amazing car. Thank you Tyyu and Kevin. Two great salesmen and good men. I appreciate both of them. I also want to say that Bob Hearn helped make sure we got a good deal. Bob played basketball for my husband in high school and it was wonderful seeing him again. He is also a good man to work with. More

The best experience in buying a car, ever.😃 Kevin Lutz at Jeff Wyler Toyota is an excellent car dealer. He is very open and honest. He makes a person feel comfortable through the whole process Kevin Lutz at Jeff Wyler Toyota is an excellent car dealer. He is very open and honest. He makes a person feel comfortable through the whole process and works very hard to get you the car you want. I will recommend him to everyone I know. He is the best.😃 More

The visit was short, the negotiation was honest The discussion with Juan was short and honest. I didn't feel any pressure. I was there to buy a car and Juan did a good job. The discussion with Juan was short and honest. I didn't feel any pressure. I was there to buy a car and Juan did a good job. More

Bad Experience Turned Good When I read customer reviews, I like to know what companies do when things didn’t go well. This is my story. I just purchased a 2008 Toyota When I read customer reviews, I like to know what companies do when things didn’t go well. This is my story. I just purchased a 2008 Toyota Corolla for my son from the Jeff Wyler Toyota in Clarksville, Indiana. As a repeat customer, I was not satisfied with my experience initially. The car I purchased came with an awful odor – after the car was detailed inhouse. I was extremely apprehensive about the purchase and almost walked away, but I didn’t. Convinced the car would need an outside professional to determine if the odor could be removed, I took the car to Chris with First Impression Detail in LaGrange, Ky (my nephew told me this was best the detailer in the area, and he was right). I learned that the odor was animal urine, and animal urine needs special attention. First Impression removed the seats, replaced the carpet padding, shampooed the interior multiple times, provided a Scotch Guard protector, and washed the car. When I picked up the car, it looked and smelled amazing! My son was excited, and I was appreciative. I circled back around to Toyota in Clarksville and shared my experience from purchasing this second car from the dealership. I also shared what it took to bring the car to a standard that was acceptable. In less than a week, I was able to have a follow-up meeting with key individuals from Jeff Wyler Toyota Clarksville who wanted to make sure my customer experience was pleasant. That follow-up meeting occurred today, March 20, 2019. We had an interesting conversation. Then, the manager inspected the car. After inspecting the car, the Toyota employees agreed that the detailer did a great job. I was also told that I would be reimbursed for the detailing expenses. The manager said something that resonated with me, “Of course we want to make a profit, but we also want to do the right thing. When you treat people right, you form healthy relationships, and that is the kind of business we strive to be. We will cover your detailing expenses for the Corolla because it’s right and because it’s fair.” I appreciate when a company stands behind their product, and I value when the company owns that the customer’s experience is a chief priority. I believe I got the best deal possible for my son’s car, and I was treated fairly with resolving something that was initially dissatisfying. Therefore, I plan to connect with my salesperson (Jeff) from Toyota in the next 12 months when it’s time for my middle son to get a car. More

Awesome staff. Great experience. Amazing experience...I even came back 2 weeks later and bought a second vehicle. The staff was so helpful, not pushy. Finance worked with us getting Amazing experience...I even came back 2 weeks later and bought a second vehicle. The staff was so helpful, not pushy. Finance worked with us getting the best rate. Great place. More

Excellent Overall Experience It is not fun looking for a vehicle, especially as a woman. I had spent approx two-three weeks looking for a used vehicle in Louisville before coming It is not fun looking for a vehicle, especially as a woman. I had spent approx two-three weeks looking for a used vehicle in Louisville before coming to Jeff Wyler Toyota in Clarksville. I had walked out of several Louisville dealerships- for ridiculous offers on my trade, high pressure tactics and BS financing. Juan R. was my salesman with Chase H. , and they offered me more for my trade than anyone in Louisville. I also feel that I paid a fair price for my used Rav 4. I received the BEST financing rate for a used vehicle that I had been offered. Mr. Lutz was extremely wonderful to work with-both with my financing, and he coordinated my tint and antenna issues. I am extremely happy with my car and the experience! I will definitely refer friends/ family, and return myself in the future. More

Great car, fair price, personalized service. We enjoyed the experience of buying our new Sequoia, which is something I rarely say about purchasing a car. Salesman Ben Dicken and Finance Manager C We enjoyed the experience of buying our new Sequoia, which is something I rarely say about purchasing a car. Salesman Ben Dicken and Finance Manager Chase Hibbs went out of their way to make sure we had what we wanted. We really like the car and would recommend the dealership and these two gentlemen without hesitation. More