Jeffrey Honda

Went in twice for service. First time dealt with Gil. He was very rude. I have had several Honda's and have never had such terrible service. Second time dealt with Ryan. When they brought my car to me. The was very rude. I have had several Honda's and have never had such terrible service. Second time dealt with Ryan. When they brought my car to me. The engine light was on and it was idling erratically. How could they not notice this??? The service was also very expensive. Take your car to another dealer DO NOT GO HERE. More

Purchased a new Honda and received it in unsatisfactory condition. He had already sent it to be detailed 4 times (two of them when I was at the dealership to pick it up). I called him the next morning as condition. He had already sent it to be detailed 4 times (two of them when I was at the dealership to pick it up). I called him the next morning as it was still not satisfactory and Jeff was unwilling to assist me. I have never had this happen to me before. It is not ok to treat customers this way. More

I went to Jeffrey Honda to diagnose my SRS (airbag) problem , the SRS light on my dashboard was always on. Highly disappointed with my experience, they charged me $95 to tell me that the whole computer problem , the SRS light on my dashboard was always on. Highly disappointed with my experience, they charged me $95 to tell me that the whole computer control unit needs to be replaced for $800 which I already knew , more than the worth of my 1997 Civic. They did not even tighten up the dashboard screws when they removed to diagnose the problem and I had to do it myself. They did not even do a courtesy check of the other systems if they are malfunctioning. Highly rude staff and completely discourteous. I would never ever go to Jeffrey honda in Gratiot More

The service was very good, but the cost of the work was more than I expected to pay and i still didn't get everything done that was needed for my 1996 Honda. more than I expected to pay and i still didn't get everything done that was needed for my 1996 Honda. More

Paula is amazingly easy to work with. If she doesn't have an answer, she finds it, and I truly appreciate that. Her warm, yet upfront personality make car buying a snap. I also appreciate the "numbers have an answer, she finds it, and I truly appreciate that. Her warm, yet upfront personality make car buying a snap. I also appreciate the "numbers guy" who presented me with several options as to whether lease or finance my new Civic. He was completely no pressure, and allowed me to make the decisions that were best for me. I do have one negative issue to report, however. Due to the rainy conditions when I picked up my new car, I didn't notice that the window sticker left a sticky outline on my window. Whatever was on the passenger side mirror left the same residue. In short, it seems that my car wasn't really overly prepped for delivery, and I do find that a bit irritating. More

I had a coupon for a 19.95 oil change. The regular price of you oil change it too high. I only continue to get my oil changed at the dealership because of my long standing realationship with the Honda Serv of you oil change it too high. I only continue to get my oil changed at the dealership because of my long standing realationship with the Honda Service Dept. I've know Gil, Ric (mechanic) and others for more than 25 years. I go back to the days of Eastland Imports on Eat Eight Mile. EWveryone in the Honda Service Dept. is GREAT! More

went into store to have several items repaired on vehicle, & I knew the bill would be expensive. One item that was needed was to have rotors resurfaced. Rotors were measured and were still within m vehicle, & I knew the bill would be expensive. One item that was needed was to have rotors resurfaced. Rotors were measured and were still within minimum thickness. was told that the brake pads were not "honda" and would have to be replaced front & rear and the cost would be $500. I only asked for the rotors to be resurfaced, and that would cost $100. Took car home pulled rotors and had resurfaced for $20. Final bill was over $2000. Will not return to dealership. BUYER BE WARE - lesson learned. More

labor charge of $200.00 dollars seemed excessive to replace a $26.00 dollar part in approximately an hour and a half.We will have all repairs done at our local repair shop from now on whenever possible replace a $26.00 dollar part in approximately an hour and a half.We will have all repairs done at our local repair shop from now on whenever possible. More

The service was good. Not excellent but good. The wait time was reasonable. But Brad, the person who sold me the car was awesome. A good salesman is what brings you back. time was reasonable. But Brad, the person who sold me the car was awesome. A good salesman is what brings you back. More

Gil and Ryan were knowledgeable and professional. They have great expertise in their fields and are gifted in public relations. While I was there, Ryan encountered an irritable person and he handled the have great expertise in their fields and are gifted in public relations. While I was there, Ryan encountered an irritable person and he handled the situation with calm expertise. Both Gil and Ryan are great assets to Jeffrey Honda. More