Jenkins Hyundai of Ocala

Amazing experience with Carolyn, Cote and Thomas from start to finish! Love, love Jenkins Hyundai! start to finish! Love, love Jenkins Hyundai! More

Scheduled an appointment for an oil change and tire rotation on 1/29 @ 2:30 pm ( NOT 1/31! ) , contacted dealership at 8:43 AM on 1/29, and advised service advisor ( Courtney) prior to bringing vehicl rotation on 1/29 @ 2:30 pm ( NOT 1/31! ) , contacted dealership at 8:43 AM on 1/29, and advised service advisor ( Courtney) prior to bringing vehicle in that car would not start, and a tow maybe necessary. Vehicle started after an hour or so and I drove vehicle to dealership, again advised service advisor Courtney of issue. Also requested that someone take a look at vehicle passenger parking light, as this was the 5th time light went out for no apparent reasoning, although previous checks yielded a shortage in wiring, and dealership advised concern was corrected . Immediately the service manager Aaron became involved, once we were told a diagnostic check was necessary to take a look at vehicle and a ( $150.00 service fee) was required in order to determine why car would not start along light electrical issues, advised of extended warranty, and requested a manager. Aaron wasted no time mentioning the vehicles age, high mileage, (as if we were not aware, yet we also made mention the vehicle was a dealer demo when we purchased it) as well as the car service history report, Aaron also made mention of the battery not being assigned to our vehicle although the battery clearly indicated it was a Hyundai battery, and we never requested or required a battery change, Aaron dismissively replied batteries don't usually last 5 years! ( WOW), my rebuttal was , AGAIN, I never had to change the battery, and if it was switched or changed it was done so by either their dealership or Rick Case Hyundai without my knowledge; I tried explaining to both Aaron & Courtney that I only take my vehicle to Hyundai certified dealers for ALL routine maintenance!, and some of the car history recited from the report were incorrect, I also stated that I understood the reasoning behind their intent to not want to report the same vehicle issues reoccurring more than 5x's as in the case of the passenger parking light requiring repairs 5 times, although they stated new wiring was installed on the second visit! I was then advise of all the "Good Will Repairs", I basically stated I wouldn't necessary call the need to revisit a repair that was previously indicated corrected a "Good will Repair" because, apparently the installation of new wiring is also faulty since the vehicle was under warranty when bought to their attention. Needless to say a mutual agreement was reached, and the reason for the service visit, was addressed, ie.. oil change, tire rotation, and passenger parking light outage, and of course the new complaint of electrical issue since the car did not start that particular day, as in the case of a few days prior. More

My husband and I had a great experience trading in our SUV for a Tucson hybrid. Ian was our salesperson and he was very professional and knowledgable about all the models we were considering. SUV for a Tucson hybrid. Ian was our salesperson and he was very professional and knowledgable about all the models we were considering. More

They were extremely helpful throughout the entire process of buying a car. The salesman was not all over us, giving us plenty of space but were also right there when you needed. of buying a car. The salesman was not all over us, giving us plenty of space but were also right there when you needed. More

After identifying the right car took a little while to wrap up everything. Like the dealership. wrap up everything. Like the dealership. More

Great staff and service. I would highly recommend Jenkins and Carolyn was super in helping me find a car that i like and enjoy very much. Jenkins and Carolyn was super in helping me find a car that i like and enjoy very much. More

The customer service is excellent , I highly recommend this dealership. This is my third car from Jenkins Hyundai. Very pleased this dealership. This is my third car from Jenkins Hyundai. Very pleased More

Rocky was easy to deal with. He listened and got us just what we wanted. He continues to help us with all our new car questions. what we wanted. He continues to help us with all our new car questions. More

Our sales agent Adam was awesome and we're definitely sending more people his way!!! sending more people his way!!! More

Wonderful assistance from Michael and Ben. Both were knowledgable & friendly. I love my new Santa Fe! knowledgable & friendly. I love my new Santa Fe! More