Jenkins Kia of Crystal River

Despite two closer Kia dealerships, I travel over an hour to get my Sportage serviced at Jenkins Crystal River. Service advisor Steven Caron is courteous and knowledgeable. Service is efficient and fast. I f to get my Sportage serviced at Jenkins Crystal River. Service advisor Steven Caron is courteous and knowledgeable. Service is efficient and fast. I feel confident that my vehicle is well maintained. More

Very polite service agent, and fast service center. Oil change was under the quoted time of 90 minutes. Oil change was under the quoted time of 90 minutes. More

Always courteous and friendly staff. The service they give and advice on my vehicles has been helpful. The service they give and advice on my vehicles has been helpful. More

Tim and Courtney were amazing! So patient, helpful, professional. Purchasing a car from this team, usually a long and annoying process, was very smooth and pleasant. So patient, helpful, professional. Purchasing a car from this team, usually a long and annoying process, was very smooth and pleasant. More

Dave has consistently been courteous & has always patiently explained all service details to me. He has been my source of confidence throughout our many years of service business. patiently explained all service details to me. He has been my source of confidence throughout our many years of service business. More

Fast - efficient service - very friendly- nice waiting area - was kept updated as to the status of my vehicle. area - was kept updated as to the status of my vehicle. More

Loved the service and Courtney was very polite and worked with us extremely well. She was very kind and so was Carl with us extremely well. She was very kind and so was Carl More

Very pleasant experience. Salesman Aaron was amazing. The service department was informative. Waiting area clean and well maintained Salesman Aaron was amazing. The service department was informative. Waiting area clean and well maintained More

There is no other place I would shop for a car! This place is top notch, and the staff is wonderful! From the greeting at the door, to every single person inside! Professional, kind, and respectful This place is top notch, and the staff is wonderful! From the greeting at the door, to every single person inside! Professional, kind, and respectful! Also, clean building, clean bathroom 👍👍 We have purchased multiple vehicles here, from salesman Roger Bailey, who is very exceptional and fun to do business with! I will recommend Jenkins Kia to anyone looking for a Kia! More

I didn't feel valued. When signing the contract, which was LONG, the finance person never went over the important things, like verifying my address, which they had totally When signing the contract, which was LONG, the finance person never went over the important things, like verifying my address, which they had totally incorrect. Through their error I had to go in a second time and sign a different contracts. The figures on the two were different. They arbitrarily changed the extended warranty from zero to $50 deductible when I had already paid for it via my credit card. I was promised a $500 incentive bonus which I never received. The say there are all about transparency but when I asked what the amount of the car on the contract was made up of, they either couldn't or wouldn't tell me. Finally I got a copy of the original form when the sales person talked with me. I went back in to talk with them. The finance manager was to handle the deductible on the extended warranty and have it put back to the zero deductible. Three weeks later I have yet to hear from anyone at Jenkins Kia Crystal River. I mentioned two in financing although it is upper management I feel needs to be called out. The employees only follow management and what management tells them to do and say. Needless to say I am not happy with Jenkins Kia Crystal River and I will never go there again, for anything. UPDATE I am not going to change the ratings I gave that reflected my experience during the purchase. But after my meeting on January 21st with Jamie Cummings (customer relations manager), George Leslie (sales manager) and Carl Joyner (used car manager), I have changed my rating to 5 stars, because of this meeting. There may be areas in which the dealership could improve customer relationship, but I am impressed with the way they dealt with my issues. This time I felt as though I was heard. More