Jenkins Kia of Ocala - Service Center

I typically do not leave reviews because I think it's a waste of time. However with the terrible experience my mother had at this service department I figured I should warn some others to stay away.. Staff waste of time. However with the terrible experience my mother had at this service department I figured I should warn some others to stay away.. Staff in the service department were rude. Sales wouldn't leave her alone about trading in her 2021 soul that doesn't even have 6k miles on it yet. She's 76 years old, lives alone and doesn't know any better. She entered the dealership looking to have a tire patched (that she has coverage on) and a simple oil change. By the end of it all she was told the tire couldn't be repaired and that she would need to by two tires in order to keep her warranty! I told her to just get the oil change finished up and I'd take her car somewhere else to have the tire patched. Which by the way, they patched with no issues! More

Service center is quick and efficient. Employees are always friendly and helpful. If I have an issue there is always someone available to answer questions. always friendly and helpful. If I have an issue there is always someone available to answer questions. More

I went in to the dealership because I had a low tire pressure warning light. Samantha kept me informed about how long it would take to check and repair the tire. pressure warning light. Samantha kept me informed about how long it would take to check and repair the tire. More

Great service, great staff members who make you feel comfortable by asking you what you would like done as well as explaining the process for your vehicle. My vehicle is fixed and runs well. comfortable by asking you what you would like done as well as explaining the process for your vehicle. My vehicle is fixed and runs well. More

Friendly service…we were greeted as soon as we arrived at service department. service department. More

Josh was my service advisor, and he kept me up to date continuously while I waited for my vehicle. I was very pleased with my experience continuously while I waited for my vehicle. I was very pleased with my experience More

Everyone And service department deserves five stars across-the-board. Very kind very helpful explain things thoroughly across-the-board. Very kind very helpful explain things thoroughly More

The service person who dealt with me was so kind and professional, knew what he was doing and had all the answers to my questions, I think his name was Joshua professional, knew what he was doing and had all the answers to my questions, I think his name was Joshua More

Great service on oil change, tire rotation.Thanks for Great service on oil change, tire rotation. Thanks for the car wash! Relaxed atmosphere. Thorough Great service on oil change, tire rotation. Thanks for the car wash! Relaxed atmosphere. Thorough More

First time there ...even though I did not have an appointment ..I was greeted quickly and my problem was handled quickly I was very pleased with the service appointment ..I was greeted quickly and my problem was handled quickly I was very pleased with the service More