Jenkins Mazda

exploitative, dishonest and very unsatisfying experience I purchased a 2016 CX-3 ~6 months ago. The buying experience felt like a water-boarding experience (i.e., lasted forever--be prepared to spend lots of I purchased a 2016 CX-3 ~6 months ago. The buying experience felt like a water-boarding experience (i.e., lasted forever--be prepared to spend lots of time with the accessories manager, and not get all the accessories you request). LOVE the vehicle, but in retrospect, realizing that: 1) I spent 5+ hours there to purchase; 2) I never received a detailed invoice for what I spent $37K on, after many requests; & 3) was misinformed about their car service plan, which I've learned is not honored at other Mazda dealers (my local dealer told me to go to Pep Boys to have the service plan honored and that the plan would only cover $30 of the $85 oil change charge at their dealership). Thus, to have the $600 service plan honored I'm stuck driving >1hour (each way) to Jenkins. My experience with service has been mediocre too; 2 days after my 1st service at Jenkins, the oil drain-plug cover fell off because screws were not placed correctly, as 2 of the 3 were missing. Kyle, the service rep with whom I worked, was friendly and knowledgeable. Nice guy. Mani Jusino (with Alejandro Rodriquez interning), the sales person with whom I worked was great--friendly/personable, attentive, knowledgeable, and enthusiastic; even delivered the CX-3 to my home. Jenkins Mazda tried, maybe, but didn't hit the mark. I'd recommend going elsewhere for purchase and service.... Was a pressured/exhausting buying experience, subsequently topped-off by a less-than-satisfactory service experience. I very rarely write reviews, but feel that my experience was completely in contrast to the reviews of Jenkins I see on this site; in fact, my experience was the complete opposite. Sorry Jenkins folk, but this has been my unsatisfying experience and I have little confidence moving forward.... More

Great experience My husband & I drove down from Georgia to purchase a new Mazda CX-3 from Jenkins that we'd found on their site, and we are so glad we did. We got a gr My husband & I drove down from Georgia to purchase a new Mazda CX-3 from Jenkins that we'd found on their site, and we are so glad we did. We got a great deal on our trade-in. James, our salesman, and Charlie, the Internet manager, were really friendly and approachable, and made the whole process very easy and pain-free! James answered all our questions & walked us through everything we needed to know. There was no pressure and everyone there was courteous and professional. One of the easiest car buying experiences I've ever had, I will make the drive again for future car buying needs! More

They listened! I contacted them via the chat function on their website and give them my info and what I was looking for. My salesperson, James Morris, contacted me i I contacted them via the chat function on their website and give them my info and what I was looking for. My salesperson, James Morris, contacted me immediately with a personalized video as well as a video of the vehicle we chose. Within a few short hours, we had all the figures ironed out. That following Sunday my wife and I made the drive down to take delivery. I couldn't have been more pleased with the experience, the showroom and overall facility was impeccable, the staff were friendly, atmosphere relaxed, and we were in and out in no time. Steven made the paperwork process a breeze. Thanks for our new Mazda CX3, we'll be customers for life! More

Our experience at Jenkins Mazda was quite bad! We took the hour drive up to Jenkins Mazda in Ocala to pick up a new 2016 Mazda CX-9, a good sized SUV that drives like a luxury sedan. Despite an app We took the hour drive up to Jenkins Mazda in Ocala to pick up a new 2016 Mazda CX-9, a good sized SUV that drives like a luxury sedan. Despite an appointment made the previous week, we waited for 2 ½ hours in the showroom before we could see the finance manager. He then informed us that we could not get the Mazda 0% financing because of the discount taken on the purchase price. We had been told that we could get this financing when we discussed and agreed upon the purchase price. Never was it said that we could get EITHER the 0% financing OR the price discount but not both. Manager Jeff refused to make any accommodation to honor the deal we thought we had. It is outrageous that we had to spend 2 1/2 hours in the showroom filling out what turned out to be meaningless forms, before seeing the finance person to finalize the purchase. Never having dealt with Jenkins Mazda before, we are left to assume that this oversight was deliberate. Was the time wasted in the waiting room poor management or part of the sales strategy? This was made all the worse as my wife is in the middle of cancer chemotherapy treatments for breast cancer and was barely able to walk into the showroom. Perhaps the stress we were under made us more sensitive to this mistreatment. What might you expect a great manager to do? New customers expecting to pick up a car after negotiating a deal and agreeing to the purchase price should be hosted by the finance/money manager directly to wrap up the sale. If a customer has to sit and wait for hours maybe they will have second thoughts about this purchase. Are more finance people needed? Second, a good manager would have tried to mitigate a deal going south. He could have investigated tweaking the purchase price or he could have offered to buy down the interest rate to a more acceptable rate at little cost to the dealership. Jeff's response was to tell me that if I paid off the car mortgage in 6 months I would have little finance charges to worry about! A useless response. “Let’s tweak the price”, “find a better bank rate,” “talk in my office,” call the next day to or at least apologize for the showroom wait? None of the above. This manager lacks tools, incentives and sensitivity to deal with this situation. A great vehicle worth a trip to a different dealer. More

comprehensive and pleasant I felt relaxed, comfortable, and at ease, All my questions were answered and I did not feel pressured! All in all my buying experience was quite favor I felt relaxed, comfortable, and at ease, All my questions were answered and I did not feel pressured! All in all my buying experience was quite favorable. Thank you to my two salesmen, and all others involved. More

Driving Matters. Long May It Last. My review is Car and Driver's review: "The Mazda 3 tops our compact-car rankings, largely on the strength of its athleticism. Mazda builds fun-to-dr My review is Car and Driver's review: "The Mazda 3 tops our compact-car rankings, largely on the strength of its athleticism. Mazda builds fun-to-drive cars with turbocharged engines, severe torque steering, heavier steering wheels, and stiffer suspensions. Five Japanese engineers were awarded the Japan Society of Mechanical Engineers Medal for the Mazda 3’s SkyActive-G engine, and the zero-to-60 time is 7.5 seconds, but acceleration isn’t this car’s primary appeal. The Mazda 3 comes into its own on a two-lane back road with a variety of turns and a paucity of traffic. Chassis rigidity is on par with a bridge girder, body motions are modest, and the car responds to inputs with immediacy. At 2.6 turns lock-to-lock, the electric power steering is quick, informative, and dead-bang accurate. Attention steering engineers worldwide -- check out this system, learn, adopt. Dynamics are this car’s strong suit, and the prime reason we see the Mazda 3 as tops in its class. Many carmakers are fond of employing the term “DNA” in describing their vehicle lineups, but few have as much product justification for doing so as Mazda, and fewer still exhibit as much restraint. We hear a lot about zoom-zoom, of course, but that, too, seems justified. From top to bottom, Mazda’s offerings are uniquely uniform in terms of one key DNA trait: an engaging driving experience. As the age of the autonomous automobile draws ever nearer, Mazda continues to be guided by the premise that operating a motor vehicle should be both involving and gratifying. The new corporate mantra sums it up: DRIVING MATTERS. LONG MAY IT LAST." More

Bought a CX5 here. It was a good buying experience Jeff Lamb was an awesome salesman. Treated me fairly and took good care of me. I really like the vehicle, and I believe I got a fair price for it. Jeff Lamb was an awesome salesman. Treated me fairly and took good care of me. I really like the vehicle, and I believe I got a fair price for it. More

THOUGHT I HAD A GOOD EXPERIENCE -- BOY, WAS I WRONG!! Bought my new CX5 in January 2017, Sales Dept. did fine; Finance Dept. did too. Everything seemed OK until I had to bring in to Service Dept. for a fr Bought my new CX5 in January 2017, Sales Dept. did fine; Finance Dept. did too. Everything seemed OK until I had to bring in to Service Dept. for a fractured wheel rim. Only had car for 5 weeks; hit nothing, avoided every pothole and road object, yet they said “I had to have hit something because a wheel won’t just break like that.” Dealership had car for almost 2 weeks. Never once did they contact me to let me know what was going on — I called 5 times to determine the status. First they told that one warehouse did not have the part; then told part had not come in yet; then told not sure when part was coming. Was even told to expect a call from Adrian Sanders (the service advisor who “handled” this) when he arrived at 9am, 3/22, but never got that call. When I was finally able to get my car back, they handed me an invoice for over $500 and told me that they would not put it through warranty because they didn’t think it would be accepted. Despite all of the calls I made to them, they never informed me of this charge, nor did they get authorization to proceed, which I thought was standard operating procedure. I would not have rejected the work, but it would have been nice to know about it beforehand. The answer from both the Kyle Cook, the service manager and Jeff Johnson, the general sales manager was they could put the old, broken wheel back on and not charge me anything — Seriously, Is That Your Solution?! The best they would do is give me $150 off, which they said was “giving me the wheel at way below cost.” It would have been nice to not come in blindly to an unexpected charge; a lot more communication is so very necessary on this dealership’s part. I’ll be looking for someplace else for my service if this does not improve. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ UPDATE: Shannon Rodas, Customer Relations Manager at Jenkins Mazda, contacted me and we are in the process of resolution. I will update this review accordingly. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ UPDATE ON 4/3: Shannon Rodas, Customer Relations Manager at Jenkins Mazda, is 5-star worthy! Given my situation with this dealership, she stepped in and stepped up, and we have resolved this issue. Their processes are being addressed and hope is that this will benefit all who go there for service. I'm going to give the service dept the benefit of the doubt and will go there for my vehicle's service and as they improve, I'll increase my rating here. More

New 2017 Mazda Miata RF This was by far the EASIEST car buying experience I have ever had. I wish Clearwater had a dealership like this in my area. I did everything via inter This was by far the EASIEST car buying experience I have ever had. I wish Clearwater had a dealership like this in my area. I did everything via internet sales and spoke to both Jeff Lamb & Reagan Dean and within a very short time we had agreed on the price OTD. Told them I would be up 5 days later at 11am and when I drove the 2 hours to Jenkins Mazda everything was ready Jeff greeted me like an old friend and sat down did the paperwork and there were zero surprises.. I meet with Steven Heard in Finance no pressure at all did the signing and was out of his office in less than 10 minutes. Everyone in this dealership was very friendly and I WILL be buying my next car from Jenkins. More

Awesome experience from start to finish Jeff Lamb was great. Took care of everything we needed, and made the experience enjoyable - we actually drove 4.5 hours to buy our car and it was wort Jeff Lamb was great. Took care of everything we needed, and made the experience enjoyable - we actually drove 4.5 hours to buy our car and it was worth the long drive and even the flat tire on the way. Definitely highly recommended! Steven in finance hooked us up with a great rate that even beat our own banks. Great crew here. More