Jenkins Mitsubishi
Lakeland, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday 9:00 AM - 1:00 PM
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday 9:00 AM - 1:00 PM
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Flawless buying experience! I’ve purchased several cars with Dominic over the last few years, great salesman, and a great dealership. The inventory is outstanding and the pricing I’ve purchased several cars with Dominic over the last few years, great salesman, and a great dealership. The inventory is outstanding and the pricing is always accurate, 10/10 rating for Jenkins Mitsubishi! More
Dominic from Jenkins He was fantastic made it super easy for me and the wife. He is super nice and extremely thorough! 10/10 would recommend in the future. He was fantastic made it super easy for me and the wife. He is super nice and extremely thorough! 10/10 would recommend in the future. More
Great service!! Dave Ashmore was extremely helpful in helping me find the right car. He showed me a variety of vehicles. He kept in contact with me. I couldn’t ask fo Dave Ashmore was extremely helpful in helping me find the right car. He showed me a variety of vehicles. He kept in contact with me. I couldn’t ask for a better salesmen. He went above and beyond in helping me. He made buying a car a pleasure. I will definitely go back when I am ready to buy another vehicle. I highly recommend him. More
Buying made easy Everyone at Jenkin was helpful I totally enjoyed doing business with them no hassle or pressure. Just a great experience. Even after the discount on t Everyone at Jenkin was helpful I totally enjoyed doing business with them no hassle or pressure. Just a great experience. Even after the discount on the car they gave me too money for my trade. I will buy again at Jenkins More
BEST CAR DEALER MR.CASTILLOOO This guy put so much effort into getting me car best dealer and human being I’ve ever met check him out ASAP! If you wanna nice price ranged car of yo This guy put so much effort into getting me car best dealer and human being I’ve ever met check him out ASAP! If you wanna nice price ranged car of your fit get at him pronto! Once you get there ask for Ramior Castillo I promise you leave that dealership with biggest grin on your face you’d think you won a million buck lmao I kid you not! So go check out that dealer don’t forget Mr. Ramior Castillo is your guy ! More
Bait and switch I got a call from one of their agents telling me they were looking for a 2013 Nissan Rogue, exactly like mine and we could do a "special deal", came i I got a call from one of their agents telling me they were looking for a 2013 Nissan Rogue, exactly like mine and we could do a "special deal", came in, wasted all of Mothers Day and the only thing to show for ur was a 72 point drop on my credit score that I have been working HARD on the last 4 years, they destroyed this in less than 3 hrs!! Needless to say I am livid and will never fall for this BS scam again Scam, buyer beware....will never go here again More
Car damaged and still don’t have my car On March 23, 2019 @1pm I went in for a routine service appointment and a car wash. Approximately an hour after I left my son noticed major scratches On March 23, 2019 @1pm I went in for a routine service appointment and a car wash. Approximately an hour after I left my son noticed major scratches on the trunk of my car, which were not present when my car was brought in. When I called, the service department was closed and was advised to call on Monday. On Monday I called and spoke with Jacob, service manager, I was told to bring the car to them. I live 51 miles away so the first availability I had to return was March 29, 2019. I left my car with them to repair. I received a call on April 2 @ 12 pm that my car was ready. I left work and when I got to the dealership, a female employee asked me to sign paperwork stating “customer says we scratched her car”. I told her I wasn’t signing anything until I was able to inspect my car. My car was sitting in the parking lot, the scratches were still there and there was rubbing compound all over the trunk and running down the side of my car. Jacob then advises that he would make sure that my car was fixed and he would call when it was done. April 12, I called to inquire about my car, as I have not received a phone call from anyone. I was told the decals had arrived on Thursday but my car still wasn’t completed. I call again on April 13 to tell them I was coming to pick up my car up. The service person states my car isn’t even at the dealer. I asked to speak with the general manager. Vincent answered the phone and over spoke me the entire time, claims my car was “in line” at a body shop and he had no control of when it would be returned. I proceeded to tell him I wasn’t happy with the service and he wasn’t happy with what I told him and hung up on me. Still no car! More
Internet Sales I live in Alabama. I found a truck on line at Jenkins and called. The people were very nice and helpful. When I arrived to purchase my truck they meet I live in Alabama. I found a truck on line at Jenkins and called. The people were very nice and helpful. When I arrived to purchase my truck they meet me out front, introduced themselves, and welcomed me in. Was a very easy purchase. If I’m ever in need to purchase another truck and they have it, I won’t hesitate to buy. Thank you Jenkins! Jason Layton More
Excellent Customer Service & Staff!! My husband and I worked with Lynn and she was phenomenal. We were so thrilled to know we could own such a nice luxury Mitsubishi and still stay within My husband and I worked with Lynn and she was phenomenal. We were so thrilled to know we could own such a nice luxury Mitsubishi and still stay within our monthly budget. All the staff, including the our sales rep, Lynn, manager, Vince, and financial guy, Jose, really did their best to accommodate all our wants/needs and requirements for the vehicle. I would highly recommend anyone to come here. We did our financing through their perferred lender and got a better interest rate than the credit union we typically use. Jenkins Mitsubishi also gave us great trade in value on our truck. Thank you to the staff, we are thrilled with our new Mitsubishi Esclipse, it’s so beautiful and will be perfect for our baby on the way! Thanks Lynn!! More
Disrespected public school teacher There is a lot you should be aware of in regards to this dealership and some of the Disrespectful staff that are on board. First, I will say the sale There is a lot you should be aware of in regards to this dealership and some of the Disrespectful staff that are on board. First, I will say the sales process was deceptive, as the finance manager (woman with curly black hair, Latina looking), tried to deceive my fiancé on how to pay for the car in order to make money off of him. In addition, the car which was purchased as a gift to my Mother-in-law, who is a second grade Orange County public school teacher, was talked down to by Rom (not sure how to spell his name), the head manager of the dealership. We had a minor issue which turned into a HUGE problem. When we spoke to Rom, he made her feel uncomfortable, as if she was bothering him and wasting his time. He told her that “his time is precious” as if hers was not. She had to take off from school (which effects her pay), just to fix the errors which were committed by the staff. We were promised to have things done in a timely manner, which ended taking more 2 and half months to handle. I understand things sometimes take time, however NO ONE followed up with us, and we were always given the run around when we cAlled to follow up. In addition, when my fiancé got fed up he finally drove from Orlando (where we live) to the lakeland dealership, and as he was venting in the main lobby to Jake (who was of no help), Rom the head manager who was aware of the situation , chose to walk right by him and ignored him instead of diffusing things, as a trained professional manager would. I felt so bad for my fiancé to be disrespected like that, when he worked so hard to save up enough money to buy his mom a car ( which was one of his goals). I highly suggest Mr. Jenkins that you look into the training of customer service at this location, Rom is destroying your business and the staff can only do what the head does. More