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Jenkins Nissan
Lakeland, FL
4,904 Reviews
Jenkins Nissan is a surprise to most shoppers! Our sales staff, sales management, as well as finance.......same staff, same team.....for YEARS! As we grow we seek out other exceptional sales professionals - those with an eye to the "future" or "bigger picture". Our Jenkins Nissan group offers something rare in the sales and especially the automotive sales category: STAYING POWER! Most of our sales staff has been here 6+ years.....with the rookie at one year! And HE was recruited from a Menswear Store! So we build our team with the future in mind....so that when we earn your business it's the same set of faces year after year!
Browse our inventory of new Nissan vehicles and used cars in Lakeland to find the car of your dreams. If you need a car loan in Lakeland check out our finance page to start the process. If you need parts or service don't forget about our talented Nissan repair technicians and Nissan parts professionals. Jenkins Nissan strives to provide the best sales, service, and experience possible near Tampa, Wesley Chapel and Winter Haven to make your car buying process stress free. Don't take our word for it, come down to 4401 State Road 33N, Lakeland, Florida and see the Jenkins Nissan difference for yourself!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 AM - 6:00 PM
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 5:00 PM
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 5:00 PM
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Showing 4,904 reviews
July 10, 2015
VERY DISAPPOINTED Purchased a brand new 2015 Nissan Pathfinder from this dealership on June 27, 2015. Was told that we would be getting a survey. We were also told th Purchased a brand new 2015 Nissan Pathfinder from this dealership on June 27, 2015. Was told that we would be getting a survey. We were also told that if we took care of the salesman on the survey we would get a full tank of gas. We were referred to this dealership through my sister & brother-in-law. My brother-in-law had called the salesman to check on his referral money. The salesman decided that he needed to ask my brother-in-law why we slandered him on the survey. Number one if the salesman had a problem with our survey, he should have contacted us, not talked to my brother-in-law about the situation. It's not about the full tank of gas at all, it's about telling customers what they should put on a survey, & also for talking to other people about your survey. Called a sales manager, named Jeff who told us that we still would get a full tank of gas. Jeff also stated that I would get a phone call back regarding my complaint, & we never received a phone call back. Called on Friday again & spoke with a different sales manager who informed us that they only give a full tank of gas to customers who rate on the survey all VERY OUTSTANDING. Then the lot manager, named Tony, thought it was pretty funny as well that I was even making a complaint. I have spoke with Nissan Consumers Affairs & have a complaint put in with a case#. No consumer should have to be told how they should rate on a survey. Poor business ethics in my opinion. Robert & Christy More
by Robert & Christy
Employees Worked With
Keith S.
Helpful July 03, 2015
Poor customer service I stopped by because I saw a car online I wanted to to test drive. I walked around for 25 mins, I was the only one there. I would see employees standi I stopped by because I saw a car online I wanted to to test drive. I walked around for 25 mins, I was the only one there. I would see employees standing by the front door, not one came to me to ask if I needed help. I then left, went to another dealer where I made a purchase. More
by Lakeland citizen
Employees Worked With
Can't select an employee. Noone would help me
June 08, 2015
Shell game toward SENIOR citizens My parents are in their mid 70's and are veterans. During the Memorial Day weekend they wanted to buy a newer used Sm SUV. They were sold a Jeep Compa My parents are in their mid 70's and are veterans. During the Memorial Day weekend they wanted to buy a newer used Sm SUV. They were sold a Jeep Compass which left an oil stain on their driveway within hours; so they contacted their sales rep (Scott) immediately. Multiple attempts were made by the service dept to stop the leak within the first 72 hours of purchase (a drive to the dealer every day). On the 3rd day they requested a refund and were told their options were to keep the defective Jeep or "trade" it in. The other SUV cost $3000 more and the Jeep lost $1000 due to "depreciation" (3 days depreciation on a used car = $1000?). As per FL law there is no legal requirement for a refund in this case however, the dealer does have the option to provide this consideration (a full refund) to its' clients. I spoke to Alan (sales mgr) via phone while my parents were at the dealership and he said the dealership "chose" not to provide that allowance to my parents. $1000 is a considerable amount in the finances of my parents living on a fixed income, likely not as critical to the bottom line of a corporate balance sheet. Although there is no legal obligation it should be argued that there is a moral one to seniors, veterans, clients and community. As it is June 8, 2015, I obviously provided ample time for Jenkins Nissan, Alan or Scott to reconsider their conduct in this manner. They have made no effort. More
by Seniors earned better
Employees Worked With
Jeff Vicks
June 02, 2015
great experience Buying a car could not be easier. called the dealer and talked to Linny and she was wonderful to work with. I told her what I was looking for she gave Buying a car could not be easier. called the dealer and talked to Linny and she was wonderful to work with. I told her what I was looking for she gave me a great price and emailed me the out the door price with financing to me. They had the rouge in stock and I went the next day to pick it up. Signed the papers for the price she quoted me. More
by ooprock
Employees Worked With
Linny Sames
June 01, 2015
Had a great experience ! I was looking for a Nissan Altima for my daughter and got some emails and calls from Mike with some great offers. We went to the Wesley Chapel Nissan I was looking for a Nissan Altima for my daughter and got some emails and calls from Mike with some great offers. We went to the Wesley Chapel Nissan first but their prices were way higher then what Jenkins Nissan was offering. Once we arrived to Jenkins we met our sales agent Nabeeha Ali who was a wonderful help. My daughter felt really comfortable and liked how well Ali took care of us. She was a great help with helping us finding a great Altima for the best price she could possibly get us. She answered all our questions and made sure we were 100% confident and happy with our purchase. Would recommend this dealership and Ali to others. More
by Thomas V
Employees Worked With
Nabeeha Ali
March 23, 2015
They'll put you in a car even if you don't like it. I got to the dealership around 10:00, parking was very hard to find, almost had to park in the street. Salesman was patient enough to wait for me to I got to the dealership around 10:00, parking was very hard to find, almost had to park in the street. Salesman was patient enough to wait for me to get out of my car before jumping in my face. Clean guy, didn't know half the stuff on the vehicle I wanted to test drive, made me believe there's a Nissan assembly plant in Florida while the car is built by Samsung in South Korea. Once I explained that I didn't like it too much, he referred me to the sales closer who kept telling me lies to tell me that I should buy his car even though I didn't like it after a 2 miles test drive. 15 minutes later I finally got out of the snake lock with a feeling that I'll never want to go back there or even buy a Nissan! More
by Kjhgr01
Employees Worked With
Sales Manager/Closer
February 08, 2015
They only care about getting a sale and lie to do it. I've always purchased m vehicles in cash. This was my first time purchasing via finance. I saw a deal online so I called Jenkins ask about a 2015 Al I've always purchased m vehicles in cash. This was my first time purchasing via finance. I saw a deal online so I called Jenkins ask about a 2015 Altima during there "$10,000 off Altima sales event." Linny spoke to me about the sales event and told me the break down that I'd have to "qualify" to get all the discounts. Turns out I lost $2000 so the best they could do was $8000 off which wasn't bad. I took a trip to the dealership with one of two pre-approval drafts with a rate of 1.45%. Czar approached me and I told him I wanted a white Altima. I had plenty of options. He allowed me to test drive the S. I wanted to know what vehicles where available and the pricing but the system wasn't even updated online that care sold were still showing up publicly in their inventory. Czar shows me two options an S and SV, never took me on a test drive for the vehicle that I wanted, SV. He wanted to get to the paperwork and insisted I go through NMAC for financing or I'd lose close to another $3000. I then specified that if I go through NMAC to only pull from ONE bureau, EQUIFAX because I knew that the other two burueas still had 4 fraudulent accounts that were in delinquency. Czar place a note on the documentation to only pull equifax. They pull my report and the score comes back at 645. This is when I was surprised because I pulled my credit reports and scores a few days before and my Equifax was at 803 and the other two in the mid-600s. I ask there financial guy, Chris, if they only pulled Equifax and they said that that's the only one they pulled. At this point, I wanted to speak to my partner about this. I walk back inside and they insisted that we move forward as they were able to approve me. They presented me with a very high rate on 9.9%. I again mention to Chris that this was very high and that I know my score could not have gone from 803 to 645. He insisted that that is what came up and that I go through with it and just refinance after 3 months. So that was what was planned. Today, I get alerts stating that NMAC also pulled my Experian report and score (650 last I check). I speak to Chris about this and he told me that they only pulled Equifax and that NMAC would use whatever score was high. This really upset me as I had proof that they pulled Equifax and Experian and went with the lower score, the one with several fraudulent accounts. This is poor business ethics on the fact that I was told that they would only pull Equifax but they pulled both Equifax and Experian. I'm again on the market to purchase a vehicle cash and won't be returning to Jenkins. Being young and first time financing buyer, I feel as the Jenkins team and NMAC took advantage of me. I do not recommend purchasing from Jenkins or financing with NMAC. More
by KennethS
Employees Worked With
Czar, Linny Sames, Chris Faulkner
November 10, 2014
Not so Nice My daughter was a first time buyer and wanted to know, what she needed to become a new car owner. Jenkins was recommended to her by a co-worker. She c My daughter was a first time buyer and wanted to know, what she needed to become a new car owner. Jenkins was recommended to her by a co-worker. She completed the application on line and we drove to the dealer. We talked to Ali and decided to go for a Sentra. While we were talking to Ali, A internet sales gentlemen named Vince called and then came by her cubicle while we were talking and tried to take over the show. Ali handled the situation and continued with the negotiations. We were there for 2 hours.When my daughter could not give anymore and they tried real hard to get more. We kindly asked for our car keys because we needed to leave and told them she would like to build her credit and save more for down payment and we would come back after the Christmas holiday. They then attacked us with Vince again asking where they lost us and what they did wrong? We explained we weren't lost we could not give them the requirements they wanted. Again we repeated ly asked for our car keys. After about asking for our keys 7 times, my daughter said I am going to call the police to get my keys from you. We are done here and we would like to leave. attacker # 3 comes out from the office as the sales manager never introduces himself but angrily says if we will give him 3 minutes of our time he could give us the deal we want. We again asked for our car keys which he threw at us as we were walking to the door. At this point I did swear at this guy and told them they were totally un professional. We felt like we were being held hostage for the deal they wanted us to take and we did not want. I would never recommend this dealer after being treated very unkindly. More
by Joy vito
Employees Worked With
Vince Internet Sales and sales mgr who did disclose name
November 03, 2014
Great service! I have had great experiences with service here! Most of the time I had Chris as my service advisor and he is amazing! He always goes out of his way to I have had great experiences with service here! Most of the time I had Chris as my service advisor and he is amazing! He always goes out of his way to make sure that I am well taken care of. Could not ask for more! More
by emily.pack
Employees Worked With
Chris Faulkner
October 27, 2014
BEST buying experience We recently bought our 2014 Pathfinder from Jenkins. We had to drive a considerable distance to do business with them, but their prices just could NO We recently bought our 2014 Pathfinder from Jenkins. We had to drive a considerable distance to do business with them, but their prices just could NOT be beaten! Everything was taken care of before we got there as far as wheeling and dealing. Ted was awesome on the phone and over email. Our salesman, Jim, who was new and just learning the ropes was more than accommodating and eager to help us with anything needed. We were in and out in a reasonable amount of time with our super clean new car. They are awesome! More
by JKBos
Employees Worked With
Ted Payne, Jim Denham
