Jenkins Nissan - Service Center

They told me today it was Bc of the computers being down that my oil change took 3.5 hours; I told the lady the average time I wait here is 2.5 hours with an appointment:/ I’ve gone to other dealerships we that my oil change took 3.5 hours; I told the lady the average time I wait here is 2.5 hours with an appointment:/ I’ve gone to other dealerships were this isn’t the case not sure if I will purchase another Nissan again. ( I’ve been a customer for over 5 years w/ 4 different purchases) More

I would recommend Nissan service to friends, service is good, have a great day, smile! good, have a great day, smile! More

Rachel was very helpful, polite and professiona,l very knowledgeable, available and helpful during my Nissan visit. Thank you Rachel knowledgeable, available and helpful during my Nissan visit. Thank you Rachel More

as always one of the worst experiences ever. Complete incompetence. Would trade vehicle and change brands before using again. Complete incompetence. Would trade vehicle and change brands before using again. More

If you need anything Michael is the person to see! He’s so helpful and very friendly. His customer care is amazing! He’s so helpful and very friendly. His customer care is amazing! More

Customer service is terrible. I arrived at 0900 for a 1030 oil change appointment and sat there waiting until after 1200 to get my car back. Communication was poor, anytime I aske I arrived at 0900 for a 1030 oil change appointment and sat there waiting until after 1200 to get my car back. Communication was poor, anytime I asked for an update on how much longer it would be, all they could tell me was they didn’t know. More

I scheduled a 1:00 pm appointment for a Nissan recall, oil change and tire rotation. l arrived about 12:45 pm the Service Advisor stated it would be about 2 hours to complete service. The service was com oil change and tire rotation. l arrived about 12:45 pm the Service Advisor stated it would be about 2 hours to complete service. The service was complete about 4:25 pm. I never saw the service advisor again after giving him the keys. I went out 3 times to check why there was a holdup the service advisor was never at his desk. The other service advisors were on phone or with customers and not available for questions. This was not a good customer experience. More

After booking an appointment it still took them 4 days to fix the issue. Way too much time.. if you don't have enough staff then please don't take walkin customers.. try by appointments only.. to fix the issue. Way too much time.. if you don't have enough staff then please don't take walkin customers.. try by appointments only.. More

We had an amazing service advisor. .she did everything to be sure we had our car on time and she sure did!!! Definitely will come back! .she did everything to be sure we had our car on time and she sure did!!! Definitely will come back! More

Terrible. Why do you have appointments if you don't honor them? I had a 10:20am appt and my car wasn't taken back until after 2:00pm!!!! Gil tried to justi Why do you have appointments if you don't honor them? I had a 10:20am appt and my car wasn't taken back until after 2:00pm!!!! Gil tried to justify but was a jerk and wouldn't listen!! I've NEVER been so dissatisfied with customer service at Nissan before!! More