Jenkins Nissan - Service Center

When I arrived, I wasn't greeted right away. Then when a lady came over to help us. She asked what kind of service I needed. I told her we had an appointment for an oil change and she took our k Then when a lady came over to help us. She asked what kind of service I needed. I told her we had an appointment for an oil change and she took our keys and told us it'd be about an hour an hour to an hour and a half wait. We said okay and told her we would be waiting in the lobby. About an hour after waiting I noticed her come in but didn't say anything to us. We proceeded to wait at least another 30 to 45 min then I realized my car was parked out front. I told my husband and he said let's go ask if it's finished. We went to the cashier and they said it was. I asked them why we weren't notified that It was done? Because of her lack of communication, we waited a lot longer than necessary. So I asked for the manager but then they told me that our service rep was in fact the manager. I figured there was no need to complain to her since the complaint would fall on her and no one else was around that we could speak to that was higher up than her. This lady needs to learn some basic courtesy and maybe a little more manners. It's already a long wait and by her just moving our car to the front when she knew we were waiting and giving us no acknowledgement, it just burns me up. She obviously thinks her time is more valuable than ours. Terrible service. Probably won't be going back to this dealership. More

Excellent service, happy with the vehicle's performance after the service. work performed went beyond my expectations. all issues fixed. after the service. work performed went beyond my expectations. all issues fixed. More

Overall positive experience and good friendly service including the complimentary loaner car and follow up tweaking of a minor windshield washer hose problem a couple days after the repair was completed including the complimentary loaner car and follow up tweaking of a minor windshield washer hose problem a couple days after the repair was completed More

Very nice and caring. Wanted to make sure I was having a positive experience while I was waiting for my car to be serviced. Wanted to make sure I was having a positive experience while I was waiting for my car to be serviced. More

Jenkins Nissan feels like home they have a nice waiting area. Sammy approached me and was very friendly , gave me advise on vehicle trade in. area. Sammy approached me and was very friendly , gave me advise on vehicle trade in. More

I found the service to be prompt ,very curtious . treated like we were important . And very satisfied with Gil treated like we were important . And very satisfied with Gil More

Good location , friendly service advisor,they just need to focus on,when your car is done get you out of the dealership, ASAP!! "FYI " to focus on,when your car is done get you out of the dealership, ASAP!! "FYI " More

Worst customer services ever! Manager Dave was rude and disrespectful , he threw the phone on me and advised me to call the president of the United States to complain! Awful servi Manager Dave was rude and disrespectful , he threw the phone on me and advised me to call the president of the United States to complain! Awful services never go back there again More

Sami was very helpful today when I remembered a call I needed to make to split my payment and apply a portion to principal. needed to make to split my payment and apply a portion to principal. More

Tried to sell a brake job that didn’t need to be replaced , not very happy , not very happy More