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Jenkins Nissan - Service Center

Lakeland, FL

4.0
2,356 Reviews

2,356 Reviews of Jenkins Nissan - Service Center

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March 22, 2023

Robin has always been a trusted service advisor. She helps me whenever I call. I feel like she always has my best interest in mind. A great employee for Jenkins Nissan. More

by jaslms
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Rockey
Mar 23, 2023 -

Jenkins Nissan responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business, and look forward to your next visit! Take care!

March 22, 2023

Slow service, poor communication with customer on job status. Won’t be coming back again More

by CLLARSON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one introduced themselves
Mar 23, 2023 -

Jenkins Nissan responded

Thank you for bringing your recent experience to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please contact Kendall Miller at kmillerjn@yahoo.com so we can investigate this for you.

March 22, 2023

Very helpful and knowledgeable guy, informative about the Nissan models their warranties and the options available. More

by Adbrowning92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Sulaiman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Jenkins Nissan responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 21, 2023

Didn’t want to wait on us. Was told he had too much to do and we would have to wait. Complaining about coworkers not helping us and eventually another employee off the clock ha More

by katgrinstead7
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gilbert Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Jenkins Nissan responded

Thank you for bringing your recent experience to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please contact Kendall Miller at kmillerjn@yahoo.com so we can investigate this for you.

March 21, 2023

I was very disappointed that I had to wait for almost 3 hours when I made an appointment for a simple oil change. What was the purpose for an appointment when I still Had to wait so long. Not happy! More

by DSEJ272004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray was my service guy! He wasn’t listed
Mar 22, 2023 -

Jenkins Nissan responded

We apologize for the wait you experienced n getting your oil changed at our dealership. Please reach out to Kendall Miller at kmillerjn@yahoo.com at your earliest convenience so we have the chance to make things right. We look forward to hearing from you soon.

March 20, 2023

I’ve never had a problem at Jenkins Nissan , always get what I need done. Are pretty good at letting me know if I need anything else done. More

by delia_jesus2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Nock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Jenkins Nissan responded

We are happy to hear that you had such a positive experience with our team! Please don’t hesitate to reach out if there is anything else we can do for you!

March 20, 2023

I come from Plant City fl. There is always great service. Thank you very much More

by Kweensmith7711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Ryder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Nock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Jenkins Nissan responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 20, 2023

This dealership help me with my needs and concerns I had with my Nissan Pathfinder. Thanks to Maggie and the tech the worked on the vehicle!!! More

by ERic70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Jenkins Nissan responded

Our team always strives to deliver a great experience, and we are glad to hear this was the case with your visit! We hope you have a great day!

March 20, 2023

Excellent service. And customer service Service Was provided promptly and it was completed within a reasonable time. More

by franzpi22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eugene Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Jenkins Nissan responded

Our team always strives to deliver a great experience, and we are glad to hear this was the case with your visit! We hope you have a great day!

March 19, 2023

My service advisor Robin was excellent. She did an outstanding job and I appreciate everything. Thank you More

by bigbob
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Rockey
Mar 20, 2023 -

Jenkins Nissan responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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