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Jenkins Nissan - Service Center

Lakeland, FL

4.0
2,356 Reviews

2,356 Reviews of Jenkins Nissan - Service Center

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March 14, 2023

As courtesy after car been on facility for 2 weeks a washing will be appreciated. Other than that excellent services More

by cejdi29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammie Letchworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Jenkins Nissan responded

Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you again and if there is anything else we can do, do not hesitate to contact us.

March 13, 2023

Very difficult to speak to a service advisor. Disconnected multiple times. On hold 20 minutes or more multiple times. More

by fnicsinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maggie White
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Jenkins Nissan responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

March 13, 2023

Service rep. Didn’t go over or explain the things that were checked red for inspections. More

by DELYAHDENISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Rockey
Mar 14, 2023 -

Jenkins Nissan responded

Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Jenkins Nissan, we take customer reviews very seriously. Please contact Kendall Miller at kmillerjn@yahoo.com . We look forward to working together with you to come up with a solution.

March 13, 2023

Not happy with price of oil change $14 higher than price given for oil and rotation More

by venus.acevedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robin Rockey
Mar 14, 2023 -

Jenkins Nissan responded

Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Jenkins Nissan, we take customer reviews very seriously. Please contact Kendall Miller at kmillerjn@yahoo.com. We look forward to working together with you to come up with a solution.

March 13, 2023

Cashier dept were rude and very unprofessional. No customer service and they act their age young and careless. They were very ill mannered with handling customers. They can change a good experienc More

by venus.acevedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cashiers at service
Mar 14, 2023 -

Jenkins Nissan responded

Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Jenkins Nissan, we take customer reviews very seriously. Please contact Kendall Miller at kmillerjn@yahoo.com. We look forward to working together with you to come up with a solution.

March 13, 2023

Friendly staff, never had a problem with the car afterwards, great service, quick service and reasonable price More

by johnnytibby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Cogle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eugene Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Fisher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tammie Letchworth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gilbert Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Carmona
4.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Nock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Rockey, Malaki Ettson
Mar 14, 2023 -

Jenkins Nissan responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

March 11, 2023

Always do an excellent job. Service is right on. Friendlely and helpful, informable about what's going on with car. More

by memaslove1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammie Letchworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Jenkins Nissan responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 10, 2023

Nissan created a problem with my vehicle after fixing one problem when I purchased the car I’m Feb. and now won’t even try and fix it after speaking with the GM and admitting that it’s their fault for what’s More

by N_GREEN_13
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Rahshon Clark
Mar 10, 2023 -

Jenkins Nissan responded

We regret to hear that you are displeased with your recent experience with us. Please contact Kendall Miller at kmillerjn@yahoo.com when you have an opportunity, and we will be more than happy to try and turn your experience around.

March 09, 2023

ALWAYS TAKES FOREVER TO GET THEM TO DO THEIR JOBS IN REPAIRS TO THE CARS! DROPPED IT OFF FRIDAY TO PICK UP ON MONDAY MORNING OF COURSE IT WASN'T READY MONDAY MORNING FOR THEM TO COMPLETE OIL CHANGE, TI More

by CF2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Bearden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Rockey
Mar 10, 2023 -

Jenkins Nissan responded

We regret to hear that you are displeased with your recent experience with us. Please contact Kendall Miller at kmillerjn@yahoo.com when you have an opportunity, and we will be more than happy to try and turn your experience around.

March 08, 2023

Carlos was professional and helpful. He cared about my feelings and did not use any pressure during the transaction of purchasing a used vehicle. More

by jaslms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Rockey, Carlos Gutierrez
Mar 09, 2023 -

Jenkins Nissan responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business, and look forward to your next visit! Take care!

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