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Jenkins Nissan - Service Center

Lakeland, FL

4.0
2,401 Reviews

2,402 Reviews of Jenkins Nissan - Service Center

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March 18, 2023

A little disappointing. I felt like they weren't interested in helping me with my car. And later when trying to call for an update on my car, were unwilling to help me ove More

by raksou
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Wasn't originally given a name at check in. No one else talked to me at all.
Mar 20, 2023 -

Jenkins Nissan responded

Thank you for bringing your recent experience to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please contact Kendall Miller at kmillerjn@yahoo.com so we can investigate this for you.

March 18, 2023

The service write up person was so awesome. Very helpful and easy going. Her knowledge and customer service skills are above and beyond. I can't say enough kind words about her. Wish she w More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Rockey
Mar 20, 2023 -

Jenkins Nissan responded

We are happy to hear that you had such a positive experience with our team! Please don’t hesitate to reach out if there is anything else we can do for you!

March 18, 2023

They were quick to help upon arrival and had very nice Employees. Would go back again. More

by Jennlynn99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Cogle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eugene Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammie Letchworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gilbert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Nock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Rockey, Malaki Ettson
Mar 20, 2023 -

Jenkins Nissan responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 17, 2023

I bought my 2013 Altima from Jenkins Nissan & have always used their service dept for my car. I have no complaints with the mechanics, they do good work & the service people like Angie are professional, frie More

by Jbgayle57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Nock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Jenkins Nissan responded

We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.

March 17, 2023

Excelente atención siempre me dicen lo q necesito en mi carro y hay financiación me encanta todos en casa somos Nissan More

by jasminsosa1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Cogle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammie Letchworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gilbert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Ryder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Nock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Rockey
Mar 20, 2023 -

Jenkins Nissan responded

Muchas gracias por tomarse el tiempo para dejar una calificación excelente. Realmente apreciamos su negocio. Háganos saber qué podemos hacer por usted en el futuro.

March 14, 2023

Great and professional service, they take care of the customer. They helped me out with my car issues and their charges were less than expected and very fair. More

by karlitosm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Klee, Malaki Ettson
Mar 14, 2023 -

Jenkins Nissan responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 14, 2023

As courtesy after car been on facility for 2 weeks a washing will be appreciated. Other than that excellent services More

by cejdi29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammie Letchworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Jenkins Nissan responded

Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you again and if there is anything else we can do, do not hesitate to contact us.

March 13, 2023

Very difficult to speak to a service advisor. Disconnected multiple times. On hold 20 minutes or more multiple times. More

by fnicsinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maggie White
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Jenkins Nissan responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

March 13, 2023

Service rep. Didn’t go over or explain the things that were checked red for inspections. More

by DELYAHDENISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Rockey
Mar 14, 2023 -

Jenkins Nissan responded

Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Jenkins Nissan, we take customer reviews very seriously. Please contact Kendall Miller at kmillerjn@yahoo.com . We look forward to working together with you to come up with a solution.

March 13, 2023

Not happy with price of oil change $14 higher than price given for oil and rotation More

by venus.acevedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robin Rockey
Mar 14, 2023 -

Jenkins Nissan responded

Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Jenkins Nissan, we take customer reviews very seriously. Please contact Kendall Miller at kmillerjn@yahoo.com. We look forward to working together with you to come up with a solution.

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