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Jenkins Nissan - Service Center

Lakeland, FL

4.0
2,402 Reviews

2,402 Reviews of Jenkins Nissan - Service Center

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March 13, 2023

Cashier dept were rude and very unprofessional. No customer service and they act their age young and careless. They were very ill mannered with handling customers. They can change a good experienc More

by venus.acevedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cashiers at service
Mar 14, 2023 -

Jenkins Nissan responded

Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Jenkins Nissan, we take customer reviews very seriously. Please contact Kendall Miller at kmillerjn@yahoo.com. We look forward to working together with you to come up with a solution.

March 13, 2023

Friendly staff, never had a problem with the car afterwards, great service, quick service and reasonable price More

by johnnytibby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Cogle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eugene Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Fisher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tammie Letchworth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gilbert Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Carmona
4.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Nock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Rockey, Malaki Ettson
Mar 14, 2023 -

Jenkins Nissan responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

March 11, 2023

Always do an excellent job. Service is right on. Friendlely and helpful, informable about what's going on with car. More

by memaslove1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammie Letchworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Jenkins Nissan responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 10, 2023

Nissan created a problem with my vehicle after fixing one problem when I purchased the car I’m Feb. and now won’t even try and fix it after speaking with the GM and admitting that it’s their fault for what’s More

by N_GREEN_13
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Rahshon Clark
Mar 10, 2023 -

Jenkins Nissan responded

We regret to hear that you are displeased with your recent experience with us. Please contact Kendall Miller at kmillerjn@yahoo.com when you have an opportunity, and we will be more than happy to try and turn your experience around.

March 09, 2023

ALWAYS TAKES FOREVER TO GET THEM TO DO THEIR JOBS IN REPAIRS TO THE CARS! DROPPED IT OFF FRIDAY TO PICK UP ON MONDAY MORNING OF COURSE IT WASN'T READY MONDAY MORNING FOR THEM TO COMPLETE OIL CHANGE, TI More

by CF2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Bearden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Rockey
Mar 10, 2023 -

Jenkins Nissan responded

We regret to hear that you are displeased with your recent experience with us. Please contact Kendall Miller at kmillerjn@yahoo.com when you have an opportunity, and we will be more than happy to try and turn your experience around.

March 08, 2023

Carlos was professional and helpful. He cared about my feelings and did not use any pressure during the transaction of purchasing a used vehicle. More

by jaslms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Rockey, Carlos Gutierrez
Mar 09, 2023 -

Jenkins Nissan responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business, and look forward to your next visit! Take care!

March 08, 2023

Pretty much this is the only dealer that I used to service my car. They have been great so far, it has been close enough to 10 years. More

by FARAHKERSAINT771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Cogle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eugene Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammie Letchworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gilbert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Ryder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Nock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Rockey
Mar 09, 2023 -

Jenkins Nissan responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis. Thank you for your continued patronage & we look forward to serving you again in the future.

March 07, 2023

Was charged for a tire rotation and my tires were not rotated. Battery apparently tested positive and several times after service my truck would not start. So not sure if the vehicle inspection was even More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robin rockey
Mar 08, 2023 -

Jenkins Nissan responded

David, Thank you for bringing your recent experience to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please contact Kendall Miller at kmillerjn@yahoo.com so we can investigate this for you.

Mar 08, 2023 -

David responded

Forgot to add that your vehicle inspection said my battery was good and the next morning my truck wouldn’t start. Tested the battery and the battery was bad, and I had to replace the battery. So not even sure if the vehicle was inspected.

March 07, 2023

Buen servicio. Buena atención de la empleada. Fue Rápido el servicio.y lo mejor q tienen precio módico por cambio de aceite More

by VLEZDF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Ryder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

Jenkins Nissan responded

Muchas gracias por tomarse el tiempo para dejar una calificación excelente. Realmente apreciamos su negocio. Háganos saber qué podemos hacer por usted en el futuro.

March 06, 2023

Misty the service representative was awesome. .. .will be back for future service . A A A More

by doodleandden
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Ryder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Jenkins Nissan responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business, and look forward to your next visit! Take care!

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