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Jenkins Nissan - Service Center

Lakeland, FL

4.0
2,353 Reviews

2,353 Reviews of Jenkins Nissan - Service Center

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February 08, 2023

Was promptly greeted by the service representative. Discussed service needs and answered my questions. Updated me on the status of service. When completed she explained what was done and told me whe More

by ELLINGTONDW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammie Letchworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

Jenkins Nissan responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis. Thank you for your continued patronage & we look forward to serving you again in the future.

February 08, 2023

Sales/Service guy directed me to where I needed to go, checked on me for the 4+ hours I waited for an oil change and tranny flush and answered a few new car purchasing questions More

by j7col@aol.com
Recommend Dealer
Yes
Employees Worked With
Luis Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

Jenkins Nissan responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business, and look forward to your next visit! Take care!

February 07, 2023

The service department process was easy and the staff was really friendly. It was nice to have coffee while I waited. More

by kreich1115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Rockey
Feb 08, 2023 -

Jenkins Nissan responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 07, 2023

I have always received good service at Jenkins Nissan. The service reps are nice and helpful. Best price on oil changes. Been going here since 2011 and haven't ever had a problem with the service. Would r More

by kingalberta62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Had a female rep, don't know name
Feb 08, 2023 -

Jenkins Nissan responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis. Thank you for your continued patronage & we look forward to serving you again in the future.

February 06, 2023

I would not recommend bringing your car here. I brought the car to be service on a Saturday and it was not completed until the following Friday.I received a call that i needed shocks and struts. More

by PAULHOPPING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Carmona
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Jenkins Nissan responded

Thank you for bringing your recent experience to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please contact Kendall Miller at kmillerjn@yahoo.com so we can investigate this for you.

February 06, 2023

With an appt for an oil change, the wait time is always over 2 hours. More

by none3
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gilbert Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Jenkins Nissan responded

We apologize for the wait you experienced in getting your oil changed at our dealership. Please reach out to Kendall Miller at kmillerjn@yahoo.com at your earliest convenience so we have the chance to make things right. We look forward to hearing from you soon.

February 05, 2023

It used to be wonderful. The last 2 visits have been somewhat disappointingly. When my service was finished nobody even went over everything with me. I was just escorted to t More

by kandkelly1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Carmona
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Jenkins Nissan responded

Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you again and if there is anything else we can do, do not hesitate to contact us.

February 03, 2023

Good service. Only complaint is takes too long for oil changes. Waited 4 hours for a simple service. More

by Power6546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Ryder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Jenkins Nissan responded

Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you again and if there is anything else we can do, do not hesitate to contact us.

February 03, 2023

I came in for a $9. 95 oil change on my 2015 Nissan Rogue and Sami saw me checking out the new cars. He was very friendly and informative. I would definitely consider doi More

by Glorianthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Sulaiman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Jenkins Nissan responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 02, 2023

We always get good service when at jenkins nissan. Angela is our service writer and does a greatbjob More

by Jcrosby73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Rockey
Feb 03, 2023 -

Jenkins Nissan responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business, and look forward to your next visit! Take care!

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