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Jenkins Subaru-Hyundai
Bridgeport , WV
377 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 377 reviews
July 26, 2025
2024 Crosstrek with obvious factory issue that the service dept. is refusing to fix. 15,000 miles on a brand new car; both front tires have worn down to the radial belt on the inside of the tires, nea service dept. is refusing to fix. 15,000 miles on a brand new car; both front tires have worn down to the radial belt on the inside of the tires, near the rims. According to their service manager, Subaru won't reimburse them for alignments because WV roads are bad. The excuse to not replace the tires, "They're soft tires so they wear out faster." The Subaru dealership in Lexington, KY said they'd be glad to do an alignment because the car is still under warranty. Unfortunately my son, who made the mistake of purchasing the vehicle here is over 5 hours away. Sales are based on service, not one and out the door philosophy. My family has purchased a total of 12 Subarus over the years. We are a Subaru family, but this has raised enough alarms and distrust that we're all now talking about Honda because of their commitment to service. More
by sleeve.soul-4r
Employees Worked With
Matt Jenkins, Rod Sutton, Mike Allawat, Charley Smith
July 03, 2025
I have had my Crosstrek serviced twice and it has been flawless. Quick friendly service and comfortable waiting area. They found a seal leaking and replaced it the same day and gave me a loaner to go vi flawless. Quick friendly service and comfortable waiting area. They found a seal leaking and replaced it the same day and gave me a loaner to go visit my sister in the hospital. I no longer dread getting my vehicle serviced. More
by maghound
Employees Worked With
Cant remember
June 28, 2025
Bought a used 2020 Ford Escape and had a great experience. Friendly and helpful staff! Started off with a phone call and then moved to text which I appreciated as I was on work calls so was hard f experience. Friendly and helpful staff! Started off with a phone call and then moved to text which I appreciated as I was on work calls so was hard for me to answer personal calls. The level of customer service was outstanding. More
by ecarpenter813
Employees Worked With
Michael Casillas, Mike Bacco
June 23, 2025
Sales department is wonderful to work with. Jonathan Garcia is very knowledgeable, helpful and friendly. Service department is seriously lacking which is why this review is 4 stars and not 5. Jonathan Garcia is very knowledgeable, helpful and friendly. Service department is seriously lacking which is why this review is 4 stars and not 5. More
by pucciochad
Employees Worked With
Jonathan Garcia, Matt Jenkins
June 22, 2025
I had a very delightful experience, my service advisor (Adam) was truly wonderful and extremely helpful. The lobby was super comfortable and the the coffee was fresh! I will definitely be bringing my vehi (Adam) was truly wonderful and extremely helpful. The lobby was super comfortable and the the coffee was fresh! I will definitely be bringing my vehicle to Jenkins from now on!! More
by fatgram
Employees Worked With
Adam
