DO NOT BUY HERE!
Ordered a Civic for my daughter in early October, when car finally came in, Jenkins & Wiley tried to add an extra $1800 of cost not shown to me on th
Ordered a Civic for my daughter in early October, when car finally came in, Jenkins & Wiley tried to add an extra $1800 of cost not shown to me on the buyers order. We agreed on pricing and they said “they made a mistake on the paper work,” how convenient. Sales guy was very nice and always followed up, but when speaking to the manager Robert , I could tell the market has really fueled their EGO. I wish they would just stick to their agreed paper work and not bait and switch. I came up on price over $800 more than what was presented months ago. Then we were $400 apart (mind you I am paying way over MSRP). I asked if they were going to loose a customer who ordered a car and drove 1.5 hrs, I even agreed to split the $400, they said NO! So, I offered more, they lost a customer over $200.00! That ordered a car!!
If you’re looking for a car, don’t walk way run! These managers are super shady and don’t keep their commitments. When the market levels out, I think they will wish they spent more efforts on customer retention