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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.6
1,621 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,621 reviews

February 28, 2026

Was supposed to get my car back yesterday and called a few times. They said it was a guaranteed to be done by 4. It wasn't. When we called to ask about it, they ignored or just hung up right away. More

by littlestar71992
Recommend Dealer
No
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Mar 05, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Littlestar71992, thank you for bringing this to our attention. We understand how frustrating it is to expect your vehicle to be ready at a specific time and then experience a delay especially after being told it would be completed by 4:00 PM. Your time is important, and we sincerely regret the inconvenience this caused. That said, we would like to clarify a few things. While we always aim to meet projected completion times, there are occasional situations during service such as unexpected part delays or additional findings during repairs that can impact the timeline. When that happens, our goal is always to communicate updates as clearly and quickly as possible. Regarding the phone concerns, we want to assure you that we would never intentionally ignore or hang up on a customer. If calls were disconnected, it may have been due to high call volume or a technical issue, but that is not the level of service we expect from our team. We take this seriously and will be reviewing what happened internally. We truly value your business and would appreciate the opportunity to speak with you directly to better understand the situation and make things right. Please reach out to us at your convenience so we can address your concerns personally.

February 26, 2026

Rear brake repair I had my rear brakes repaired. Everything was very professional and I have no complaints More

by wesmith1970
Recommend Dealer
Yes
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February 24, 2026

They looked at all the options on financing and got my daughter financing. Very friendly More

by PLASTERQUEEN1953
Recommend Dealer
Yes
Employees Worked With
Jesus
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Feb 28, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

PlasterQueen1953, thank you for taking the time to share your experience! We’re so glad to hear that our team was able to explore all the financing options and help your daughter secure the right one for her. Making the process smooth, supportive, and stress-free is always our goal. We truly appreciate your kind words about our team being friendly. That means a lot to us! Congratulations to your daughter, and we’re always here if you need anything in the future.

February 24, 2026

Our salesman was absolutely great. From start to finish I feel like it was the best car buying experience I’ve ever had. I will definitely be coming back as soon as my daughter gets cl More

by jamanjr
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jamanjr, thank you so much for the incredible review! We’re honored to hear that this was the best car-buying experience you’ve ever had. That’s exactly the standard we strive for from start to finish, making the process smooth, enjoyable, and stress-free. It truly means a lot that you’re already planning to come back when your daughter is ready to start driving. We’ll be excited to help you find the perfect vehicle for her when the time comes! Thank you again for your trust and support. We appreciate you being part of our dealership family and look forward to seeing you in a couple of years.

February 22, 2026

They get stuff done Done ? ? Great people skills and he makes customers feel appreciated More

by jeffblankenship40
Recommend Dealer
Yes
Employees Worked With
Kal
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Feb 26, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jeff Blankenship40, thank you for the great review! We truly appreciate your kind words. Getting the job done efficiently while making our customers feel valued and appreciated is exactly what we aim for every day. It means a lot to know that our team delivered that experience for you. Thank you for choosing Jeremy Franklin Automotive we're always here whenever you need us!

February 20, 2026

Great communication about what the service would entail. Gave me options and explained the pros and cons. Super helpful! More

by LSHELTON1203
Recommend Dealer
Yes
Employees Worked With
Greg or Cal, I think.
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Feb 26, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Lshelton1203, thank you for the great review! We’re so glad to hear you appreciated the clear communication and the time our team took to explain your service options, along with the pros and cons. We believe informed customers make the best decisions for their vehicles, and we’re happy to know you felt supported throughout the process. Thank you for trusting Jeremy Franklin Automotive with your service needs. We look forward to helping you again in the future.

February 18, 2026

Always gets the job done! They're a great team of Mechanics and that's why I take my car there all the time. More

by emma67378
Recommend Dealer
Yes
Employees Worked With
Automotive
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Feb 21, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Emma67378, thank you so much for your continued trust in our team! We’re thrilled to hear that we’ve consistently delivered for you. Our mechanics work hard to provide the best service possible, and it’s great to know it’s making a difference for you. We truly appreciate your loyalty and look forward to helping with all your future vehicle needs!

February 17, 2026

Greg gave friendly service and got my vehicle taken care of quickly, which Is greatly appreciated. More

by jocelyn.may.90
Recommend Dealer
Yes
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Feb 19, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jocelyn.May.90, thank you so much for the great review! We’re happy to hear that Greg provided friendly service and was able to get your vehicle taken care of quickly. Our service team works hard to make every visit smooth, efficient, and stress-free, and it’s great to know that we showed during your experience. We truly appreciate you choosing Jeremy Franklin Mitsubishi for your vehicle needs and look forward to seeing you again next time!

February 14, 2026

They were great. They really did try to help me. I will use them again More

by griffinchristine354
Recommend Dealer
Yes
Employees Worked With
Cal
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Feb 19, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Griffin, thank you so much for your kind words! We’re glad to hear you felt supported and that our team worked hard to help you that’s exactly the experience we strive to provide every day at Jeremy Franklin Mitsubishi. We truly appreciate your trust in us and look forward to working with you again in the future. Thanks for being part of the Jeremy Franklin family!

February 11, 2026

Jeremy Franklin of Kansas City service center. I had a good experience out there while I was so the car in the dark cold night and couldn't tell that it had a chip on a windshield front windshiel More

by HILLKENNETH2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hillkenneth2023, thank you for taking the time to share your experience. First, we want to apologize for the concerns you experienced after taking your vehicle home. We understand how frustrating it can be to notice things like a windshield chip, tire issue, or missing floor mat after the purchase, especially in less-than-ideal weather conditions. Your feedback is important to us, and we take it seriously. That said, we’re very glad to hear our Service Department was able to step in and take care of the windshield repair for you and that you were pleased with the results. Our service team works hard to make things right and provide 5-star support, and we truly appreciate your recognizing their efforts. If there’s anything further we can assist you with regarding the tires or anything else, please don’t hesitate to reach out. We value your business and the opportunity to continue earning your trust.

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