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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.6
1,536 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,536 reviews

November 20, 2025

Haven't held up to their part never did the I owe you part been waiting for a windshield and still nothing poor communication More

by JONESALPHA78
Recommend Dealer
No
Employees Worked With
John
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Nov 23, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jonesalpha78, thank you for sharing your concerns. We’re sorry to hear you feel let down — that’s never the experience we want for any customer. We do want to clarify that we are committed to completing every “We Owe” item, including your windshield. In many cases, windshield replacements depend on parts availability and scheduling with our third-party glass vendors, which can cause delays that are unfortunately outside of our direct control. That said, we should always keep you updated, and we apologize if our communication has not met your expectations. Please reach out to our management team so we can check the status of your windshield and get this resolved for you as quickly as possible. We appreciate your patience and the opportunity to make this right.

November 20, 2025

Looked online to see an suv I requested to see and wasn't ready. Made an appointment a day ahead. The dealer knew nothing about the suv so couldn't answer too many questions. Then the wait for the suv was cr More

by rshirey1984
Recommend Dealer
No
Employees Worked With
Last name Wolfe
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Nov 20, 2025 -

rshirey1984 responded

Love my suv and wouldn’t change in the world but customer service could have been way better and a full tank. It’s an hour drive there then an hour back home. Then my husband and I read online for the information about the suv since the salesman didn’t know anything about it since we reserved the suv day ahead

Nov 23, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Rshirey1984, thank you for taking the time to share this feedback. We understand your frustration, and we’re sorry your visit didn’t feel as smooth or efficient as it should have been. We do want to clarify a few points from our side. The SUV you selected online required additional preparation before viewing, and while we try our best to have every vehicle fully ready ahead of appointments, some units need extra time for inspection or cleaning—especially if they were recently added to inventory. That can create delays, but the intention is always to ensure the vehicle is safe and presentable for you. Regarding your salesperson not having every answer immediately, we agree that should have been better, and we’re addressing that internally. However, our team did work to get the vehicle detailed, inspected, and ready for delivery the same day, which unfortunately extended your visit longer than expected. As for fuel, we typically provide enough gas for customers to leave the lot and reach a station safely, but it should never feel like you're leaving on empty. We apologize if that wasn’t your experience and will make sure the team is more attentive to that during future deliveries. We truly appreciate you choosing us and driving an hour to get here. If there’s anything we can do to improve your experience moving forward, we’d welcome the opportunity.

November 18, 2025

I like the way they get you in and out of there fast when u need a car More

by CLIFTONJOHNSON100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Clifton Johnson100, thank you for the great review! We’re glad to hear that our team was able to get you in and out quickly while finding the right car for you. Providing fast, efficient service is always our goal, and it’s wonderful to know you had a positive experience. We appreciate you choosing us and look forward to helping you again in the future!

November 18, 2025

It's nice to walk in and not have to wait. Great customer name thank you More

by dsfcreede8283
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Nov 23, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Dsfcreede8283, thank you for your kind words! We’re thrilled to hear that you enjoyed the quick and seamless experience when you walked in. Our team works hard to make every visit convenient and stress-free, and it’s wonderful to know we hit the mark for you. We appreciate you choosing us and look forward to serving you again!

November 18, 2025

It was pretty good he sold me on the car and was a good salesman I just wish the car didn't have instant issues but it was all worked out. More

by YOUKK907
Recommend Dealer
Yes
Employees Worked With
Deon Willis
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Nov 23, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Youkk907, thank you for sharing your experience. We’re glad to hear that our team was able to help you find the right car and provide good service throughout the process. We understand how frustrating it can be to have issues arise after a purchase, and we’re happy that everything was ultimately resolved to your satisfaction. Your feedback is important to us as we continue striving to provide the best experience for our customers. We appreciate you choosing our dealership!

November 16, 2025

Poor Customer service was poor kept being given. The run around price continually went up Poor More

by martintrimble588
Recommend Dealer
No
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Nov 19, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Martin Trimble588, thank you for sharing your feedback. We're sorry to hear you feel this way, and we'd like to clarify how our service process works. At our service center, we provide upfront estimates based on the information available at the time of check-in. If additional issues are discovered during inspection, we always contact the customer first to explain the findings, review the updated cost, and get approval before moving forward. We do not raise prices without communication or consent. We understand it can be frustrating when unexpected repairs are needed, but our goal is always to be transparent and ensure your vehicle is serviced safely and correctly. We take customer service seriously, and the run around you mentioned is not the level of experience we aim to deliver. We would appreciate the chance to review your visit and address any misunderstandings. Please reach out to us directly so we can look into this and make sure everything is properly resolved. Your satisfaction matters, and we're here to help.

November 13, 2025

No pressure and a very smooth process. I was treated with respect and was warmly welcomed. More

by quirkc03
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fry
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Nov 18, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Quirkc03, thank you for the wonderful review! We’re thrilled to hear that you experienced a no-pressure, smooth process and felt welcomed and respected throughout your visit. That’s exactly the kind of environment we work hard to provide for every customer. We appreciate you choosing us and look forward to assisting you again in the future!

November 13, 2025

Work well helping me understand what was going on. Gave good advice. Excellent Great Wonderful More

by rishaharbin
Recommend Dealer
Yes
Employees Worked With
Brandon Brown
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Nov 18, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Rishaharbin, thank you for the fantastic review! We’re glad to hear our team was able to explain everything clearly and provide helpful advice. We strive to offer excellent service, and it means a lot to know you had a great experience with us. We appreciate you choosing us and look forward to helping you again in the future!

November 09, 2025

Friendly associates, easy paperwork, great Price, and a great rate. Jeremy Franklin dealership is the best More

by MIKE.POMERANCE
Recommend Dealer
Yes
Employees Worked With
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Brown
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Nov 12, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Mike Pomerance, thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that our team made the process smooth and enjoyable for you. It’s great to know you found the price and rate to be just what you were looking for. We truly appreciate your recommendation and are proud to have earned your trust. Enjoy your new vehicle, and thank you for choosing Jeremy Franklin Automotive!

November 08, 2025

Dealership has always been friendly and honest and professional. I am a repeat customer and will not let anyone service my car nut the dealership. More

by Barbarajcaldwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cal
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Nov 09, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Barbarajcaldwell, thank you so much for your continued trust and loyalty! We truly appreciate your kind words and for choosing us time and time again to care for your vehicle. Our team works hard to provide friendly, honest, and professional service, and it means a lot to know that you’ve had such positive experiences. We look forward to continuing to serve you for many more years to come!

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