Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.6
1,192 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
Contact Dealership
View Awards

6300 E 87th St

Kansas City, MO

64138

Directions

By Type

Showing 1,192 reviews

June 04, 2024

Great sales people and customer service oriented. They make you feel very appreciated and welcome More

by holyvision2001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Holyvision2001, thank you so much for the positive review! Thank you for your kind review! We are thrilled to hear that our sales team and customer service made you feel appreciated and welcome. Providing a warm and friendly atmosphere for our customers is a top priority for us, and it's wonderful to know that we succeeded in making your experience a positive one. Your feedback motivates us to continue delivering excellent service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

Helpful
June 04, 2024

Very nice & respectable people. Had a nice inventory of cars and got me the car that i wanted More

by synapse_twisted0m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Synapse_twisted0m, your wonderful feedback and rating mean a lot to us. Thank you for your fantastic review! We are delighted to hear that you found our team to be nice and respectable and that you were pleased with our inventory of cars. It's great to know that we were able to help you find the car you wanted. We strive to provide a wide selection of vehicles and exceptional customer service, so your positive feedback means a lot to us. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

Helpful
June 03, 2024

The salespeople are all friendly and make you feel welcome. I, however, ran into a good bit of issues with my vehicle, and have now been solved, thankfully. I gave three stars, however, due to them se More

by taylor
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle, Ramses
Report | Print
Jun 07, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Taylor thank you for taking the time to leave us your honest feedback. We are glad you found our sales team friendly and welcoming. However, we regret the issues you encountered with your vehicle and the delay in sending your title. We apologize for the inconvenience and frustration this has caused you. The delay in receiving your title and the oversight regarding the broken gas hatch are not in line with the standards we strive to maintain. We understand how important timely and transparent communication is, and we are sorry for any stress this situation may have caused. We are pleased that your vehicle issues have been resolved and that you were not charged for the repair at the dealership. We will use your feedback to improve our processes and ensure that such issues are addressed promptly in the future. To discuss your situation further and to see how we can assist you with any late fees or additional concerns, please contact our customer service manager. We value your business and are committed to making things right. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Helpful
June 01, 2024

The work was quick and lots of nice people that help you out when you need it* More

by Cameron lindstrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dont remember
Report | Print
Jun 05, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hello Cameron Lindstrom, we appreciate you taking the time to leave us this feedback. Thank you so much for your kind review! We are thrilled that you had a positive experience with our team. We pride ourselves on providing quick and efficient service, and it's wonderful to know that our staff was able to assist you when needed. Your feedback is greatly appreciated and will be shared with the entire team. We look forward to serving you again in the future!

Helpful
May 29, 2024

Excellent service, Kenneth and Mathew were great to work with. No pressure and very seamless transaction More

by deanhill1963
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew
Report | Print
Jun 02, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Deanhill1963, thank you so much for the positive review! Thank you so much for your kind words! We are thrilled to hear that Kenneth and Mathew provided you with excellent service and a seamless transaction. Customer satisfaction is our top priority, and we are glad to know that you felt no pressure during the process. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

Helpful
May 28, 2024

Got me in quick, courteous and professional service manager,tried to s uprise me with a transmission service More

by Nathanherren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Nathanherren, we are delighted we could provide you with a positive experience! Thank you for your feedback! We're glad you appreciated our quick, courteous, and professional service. We're sorry for any surprise regarding the transmission service. Our goal is to ensure that all necessary maintenance is communicated clearly to our customers. If you have any concerns or questions about the service, please feel free to let me know. We're here to ensure you have a positive experience every time you visit.

Helpful
May 23, 2024

Cal is the best I am very glad that he is back. He doesn’t over charge. More

by Hi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi, thank you for the high star rating! Thank you for taking the time to share your feedback with us! We're thrilled to hear that Cal provided you with exceptional service, and we're just as glad to have him back on our team. Providing fair and transparent pricing is a priority for us, and we're delighted to hear that Cal's service aligns with our commitment to customer satisfaction. We'll be sure to pass along your kind words to Cal and the rest of our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!

Helpful
May 23, 2024

Excellent service! Friendly and very professional. Answer all my questions.Kudos kudos kudos kudos and kudos. Can’t remember the guy name in service department but he w More

by murphellephillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Murphellephillips, we're happy to hear you had such a positive experience with our team! Thank you so much for your glowing review! We're thrilled to hear that you received excellent service from our team, and we truly appreciate your kind words. Providing friendly and professional assistance, as well as addressing all your questions, is what we aim for with every customer interaction. We're glad that our service department team member left a positive impression, even if his name slipped your mind. We'll make sure to share your kudos with our entire team. If you have any further questions or need assistance in the future, please feel free to reach out. Thank you again for choosing us!

Helpful
May 22, 2024

This dealership is amazing as far as I'm concerned. They financing department made a way out of when initially there was none. Profesional and courteous even when we lost our temp tags. They accommoda More

by callacut1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Callacut1, thank you for sharing your positive experience! Thank you so much for your kind words and for choosing our dealership! We're delighted to hear that our financing department went above and beyond to assist you, even when faced with challenges. Providing professional and courteous service is something we strive for, and we're thrilled that we could accommodate you with a solution regarding the temporary tags situation. Your satisfaction is incredibly important to us, and we're grateful for the opportunity to serve you. If you ever need anything else or have further questions, please don't hesitate to reach out. Thank you again for your support and for recognizing our efforts!

Helpful
May 20, 2024

Gracias por tu ayuda me atendieron muy bien me encantó mi carro gracias por atenderme More

by garciariveradaniel00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Garciariveradaniel00,¡De nada! Estamos encantados de haber podido ayudarte y de que hayas disfrutado de tu experiencia con nosotros. Nuestro objetivo es brindar un excelente servicio a cada cliente, y nos alegra saber que lo logramos contigo. Si alguna vez necesitas algo más o tienes alguna pregunta, no dudes en ponerte en contacto con nosotros. ¡Estamos aquí para servirte!

Helpful
1
2
3
...
120