Jerry Ulm Chrysler Dodge Jeep Ram

Used jeep Great experience in purchase of vehicle with Tony, he made the process very easy. However I would not recommend this dealer for service after purchase Great experience in purchase of vehicle with Tony, he made the process very easy. However I would not recommend this dealer for service after purchase of vehicle More

Excellent Service I was welcome by Alex Perez, he had all my information and was very quick, which i like, i was kinda in a hurry, very friendly person I was welcome by Alex Perez, he had all my information and was very quick, which i like, i was kinda in a hurry, very friendly person More

Excellent totally surprised Dropped my Jeep off on a Sunday thinking they would get to it first thing Monday morning . Totally surprised when they called and said they could fini Dropped my Jeep off on a Sunday thinking they would get to it first thing Monday morning . Totally surprised when they called and said they could finish it up on same day!! More

Disappointed a loyal customer I have been a loyal customer at Jerry Ulm for years and have recommended many people to them. I was ready to buy new tires and they have a price match I have been a loyal customer at Jerry Ulm for years and have recommended many people to them. I was ready to buy new tires and they have a price match guarantee, supposedly. Called three different days to discuss the purchase and could not get anyone on the phone, also no return of my voicemail. Finally got a service tech on the phone and discussed the best quote I had, he asked several verification questions, I confirmed my quote had all the info he needed. He gave me a price over the phone and said if I brought that same quote in there would be no issue. So I made an appt with him and when I arrived made sure to see him directly. Waited 20 or more minutes past my appt time. I gave him the quote, he said it all looked good, he called his manager who I could hear on the phone telling him ways to raise the price, then he said he needed to show his manager the quote. After 10 minutes he came back and quoted me a price $390 higher than what we had agreed. I told him I did everything they asked, he said it looked good, and there is no reason I should not get what we agreed upon. He tried to give me some trumped up explanation of charges, I disputed it with him for 5 minutes and finally had to say that I would just find another dealer for all of my business. Only then did he honor the price. It is a shame because I have been coming to Jerry Ulm for years and have always had truly excellent service. However every bit of this experience with them was just like every car dealer cliche you’ve ever heard. I will likely give them another chance but I do not think I will continue recommending people to them, at least not without a disclaimer. More

Great, quick, Easy Service Austin made switching to this dealership a smooth and easy transaction! Was alerted about my car along the way and was able to be in and out! Couldn’t Austin made switching to this dealership a smooth and easy transaction! Was alerted about my car along the way and was able to be in and out! Couldn’t be happier to have found a Service adviser who cares that I get the Best Customer Service! Thanks Austin More

Awesome Carlos was incredible as usual. Very quick and informative and took care of all of my needs. I’ve worked with him twice and he’s amazing! Carlos was incredible as usual. Very quick and informative and took care of all of my needs. I’ve worked with him twice and he’s amazing! More

Service review I used the express service and they were very quick and friendly. They did a very good job I was very pleased with their service I used the express service and they were very quick and friendly. They did a very good job I was very pleased with their service More

Excellent Brandon (salesman) was very helpful and knowledgeable— he made the process go very smooth and easy— Marion (financial) was very pleasant and helpful a Brandon (salesman) was very helpful and knowledgeable— he made the process go very smooth and easy— Marion (financial) was very pleasant and helpful also— look forward to dealing with this dealership in the future More

Maintenance Guys did exactly what I needed and in a timely manner. Excellent!!i was in and out much quicker than I expected. Thank you for a great job Guys did exactly what I needed and in a timely manner. Excellent!!i was in and out much quicker than I expected. Thank you for a great job More

Awesome & super helful associates. I always hope I get Jen when I come into the express. I am greeted with a smile and genuine concern. Being a woman myself, she realizes the importance I always hope I get Jen when I come into the express. I am greeted with a smile and genuine concern. Being a woman myself, she realizes the importance of explaining the smallest details in such a way that I understand what she is talking about. She's the best. More