Jerry Ulm Chrysler Dodge Jeep Ram

Fair, honest, and thorough Alex Perez took care of my wife’s Jeep after we had some issues. He diagnosed the issue and took care of it quickly. He also followed up afterward to Alex Perez took care of my wife’s Jeep after we had some issues. He diagnosed the issue and took care of it quickly. He also followed up afterward to ensure that the issue was resolved to our satisfaction. Excellent customer service and mechanics are courteous and knowledgeable. Would definitely go back. More

Above and Beyond My 2014 grand Cherokee was having issues with the Uconnect system. Every so often when I started my car the screen would remain black for a few minute My 2014 grand Cherokee was having issues with the Uconnect system. Every so often when I started my car the screen would remain black for a few minutes which affected my air-conditioning, navigation, Bluetooth, radio and more. The dealer I bought my vehicle from suggested I take it in to my local Jeep dealer, Jerry Ulm, for the latest update to the system. Tracy Korfias was the service advisor we were assigned to. We dropped off the vehicle for the update and a handful of other little things we wanted done prior to an upcoming road trip. When we went to pick up the vehicle that afternoon Tracy had bad news for us… When trying to do the update on the Uconnect system, the entire thing crashed. I left Jerry Ulm with no radio and a promise from Tracy that she would help find a solution other than having to replace the entire system. I didn’t hold my breath. The next morning I went to start my car and the battery was dead. Assuming a correlation my vehicle went back to Tracy for the day. Meantime I called the dealership where I bought the car and was told a whole new system was probably my only option. They we’re nice enough to get me quotes from an after market provider ... $960! Meantime Tracy would not give up! She called Chrysler. She talked to multiple places. She searched other aftermarket solutions. And she insisted one service tech see my vehicle. Hours later I got a call from Tracy that everything was fixed!! Everything! Turned out the crash had caused a backend issue where even though my car was off the radio was still on which led to the battery drain. And the service tech had removed the entire system and was able to override whatever had caused the system crash and got the update to take! My radio isn’t perfect. I will likely need a new Uconnect at some point. But Tracy never gave up on ensuring she found a solution that would provide me more time and a comfortable trip. Tracy Korfias is a rare gem. The service she provided was above and beyond. More

Jeep Vibration Brought my '12 JK in for a vibration. Alex Perez helped me out right from the beginning, answered any questions and was very helpful. Outstanding Se Brought my '12 JK in for a vibration. Alex Perez helped me out right from the beginning, answered any questions and was very helpful. Outstanding Service! I've dealt with Alex on a few occasions when bringing my jeep in for service and will now only deal with him. My Jeep has a bent axle shaft so Alex provided me with the information I needed to make a sound decision on what I need to do next to fix the issue. More

Excelente servicio Excelente la atención por parte de Sr. Carlos Batista ojalá todos trabajaran con ese ímpetu y generosidad en la que te trata al llegar a la parte de s Excelente la atención por parte de Sr. Carlos Batista ojalá todos trabajaran con ese ímpetu y generosidad en la que te trata al llegar a la parte de servicio. More

Quick, simple, worked with me I've been getting my old vehicle serviced here for years, so I came here for my new vehicle. Billy my salesperson worked with my less than stellar cre I've been getting my old vehicle serviced here for years, so I came here for my new vehicle. Billy my salesperson worked with my less than stellar credit, and got me into a car I wanted. More

Waited 2.5 hours for an oil change I was promised I’d be out in 1.5 hours and waited 2.5 hours for an oil change. I am completely dissatisfied and would not come back, not recommend thi I was promised I’d be out in 1.5 hours and waited 2.5 hours for an oil change. I am completely dissatisfied and would not come back, not recommend this dealership to others. More

Quick response to.my problem resolved to my satisfaction . Service was provided in a professional manner. Work. To be done was discussed with me. The cost was estimated. The time to acquire a replacement tir Service was provided in a professional manner. Work. To be done was discussed with me. The cost was estimated. The time to acquire a replacement tire was given. Permission to do the work was given. I left the fa. Facility and plans were made to contact me upon completion of the work. All was done. Job well done. More

Still broken Have a brand new truck that since new have had issues with the AUX port, first it was only putting sound out of the passenger side, then stopped worki Have a brand new truck that since new have had issues with the AUX port, first it was only putting sound out of the passenger side, then stopped working all completely. Brought it in for a service (oil,fuel filters, tire rotation) and had it looked at, they didnt have the part in stock. Made appt, they were ready for me, 1 hour and 45 mins later, they said it was fixed and " sounded great"... Got in the truck to leave....it was not fixed. Still only coning out of the passenger side, I do not think they tested it at all. If they had it would have been apparent. Need to make another appt. More

No stress and a great experience Soney was a great dealer to deal with. I pulled up and he came out and greeted me . Very friendly, helpful and a pleasure to work with. Soney was a great dealer to deal with. I pulled up and he came out and greeted me . Very friendly, helpful and a pleasure to work with. More

Service work Ron Weiner does an amazing job! He will actually follow up with you and keep you updated on your vehicles status and give any honest timeline. Ron Weiner does an amazing job! He will actually follow up with you and keep you updated on your vehicles status and give any honest timeline. More