Jerry Ulm Chrysler Dodge Jeep Ram

Crap service Had a scheduled appt. at 10am. Was told 2 hours for service but took over 4. No reply to text to service manager, David, at all he just ignored me. Wh Had a scheduled appt. at 10am. Was told 2 hours for service but took over 4. No reply to text to service manager, David, at all he just ignored me. When I get a new car it won’t be there More

Car service Always great no matter what I am in for, Jennifer keeps me informed on what's going on with my car. Great to deal with That's why I keep coming back Always great no matter what I am in for, Jennifer keeps me informed on what's going on with my car. Great to deal with That's why I keep coming back More

Very knowledgeable staff Jay at Jerry Ulm is always a pleasure to deal with. We are a body shop in the Keys & sometimes have trouble getting our parts promptly, but not with J Jay at Jerry Ulm is always a pleasure to deal with. We are a body shop in the Keys & sometimes have trouble getting our parts promptly, but not with Jerry Ulm. Thank you Jay! More

Great job as always Jennifer at the express service center is always a pleasure to work with. She’s friendly, knowledgeable, professional, and remembers you even though s Jennifer at the express service center is always a pleasure to work with. She’s friendly, knowledgeable, professional, and remembers you even though she sees many customers daily. Jerry Ulm Dodge has always taken care of my service needs for my truck and I am happy to go each time. More

Oil Change Alex Perez was helpful in all questions about oil change and certain services for my Jeep needs. I will be back to have my Jeep serviced at this loca Alex Perez was helpful in all questions about oil change and certain services for my Jeep needs. I will be back to have my Jeep serviced at this location. More

Great salesman and dealership! I went to the dealership with high expectations and Nick delivered they really got the deal done and I am happy with my new truck. I would definitely I went to the dealership with high expectations and Nick delivered they really got the deal done and I am happy with my new truck. I would definitely recommend it tailored to anybody looking to purchase a new vehicle because they go above and beyond to make the deal happen! More

Well orchestrated Friendly, helpful, knowlegeable. Everything progressed as scheduled. I do not know what else to say to use up my twenty five words. Good job. This p Friendly, helpful, knowlegeable. Everything progressed as scheduled. I do not know what else to say to use up my twenty five words. Good job. This part is annoying. More

Recall and other maintenance I have used Jerry Ulm Dodge for several years, I drive from Palmetto because I had a bad experience at the local dealership in Bradenton. I have alwa I have used Jerry Ulm Dodge for several years, I drive from Palmetto because I had a bad experience at the local dealership in Bradenton. I have always had great service until this most recent visit. I schedule an appointment for Saturday morning at 8 a.m. I arrive only to be told I am not on the schedule, however, I could speak to a service rep and they would hopefully be able to help me, which I did. I explained the reason I was there, I felt like I was an inconvenience to this specific service rep. I left my vehicle to get the recall taken care of and have them look at the tire pressure light that had come on while I was on my way to the dealership, and asked if they would check a slight vibration that happened sporadically. When I got the call from the service department, I was told I had a list of things that was wrong with my vehicle, one of which was when they drove it, it "vibrated violently while driving on the highway". I asked the estimate of the repairs and was told, "I'm not close to being done". I made the decision to only have the recall taken care of, and had to pay $164 diagnosis fee, which I understand there is a fee for a diagnosis, however, my car did not vibrate at all on the way to the dealership, nor did it vibrate on the way home, 45 minute drive. I then took it to Sarasota, and again, it did not vibrate at all. I feel like my vehicle was misdiagnosed only to bring money in to the dealership, or because I am female and don't know that much about vehicles. I am very disappointed and will not be bringing my vehicle back there. I use a local mechanic for minor repairs, however, relied on Jerry Ulm for larger repairs and obviously recalls. Thank you for your time. (Al Gomez was very understanding of my concerns) More

great Salesman and staff Mike Shuman was a great Salesmen to deal with. He wasn’t a topical high pressure salesmen. However he was very professional. And made me feel like he Mike Shuman was a great Salesmen to deal with. He wasn’t a topical high pressure salesmen. However he was very professional. And made me feel like he cared about us being happy. Like I’ve never really seen at any other dealership ever. Thanks again Mike” my next car or Truck I hope you get to sell me it too! MIKE SHUMAN More

Excellent service, straightforward Bought a used 2017 Dodge Durango R/T without ever setting foot in the dealership! Anthony Rodriguez handled everything for me remotely- final price, Bought a used 2017 Dodge Durango R/T without ever setting foot in the dealership! Anthony Rodriguez handled everything for me remotely- final price, trade in, financing, etc. Then DELIVERED the vehicle to me, 2 hours away, and picked up my trade-in in order to complete the sale quickly. The vehicle arrived exactly as pictured and described online, in excellent condition. No deceit, gimmicks, or pushyness throughout the sales process from anyone at the dealership. Thanks Anthony and crew! More