Jerry Ulm Chrysler Dodge Jeep Ram

Good salesman bad accountant My experience was mixed. The sales person was knowledgeable about the cars, friendly, etc. They tried to lowball us on our trade in vehicle but eventu My experience was mixed. The sales person was knowledgeable about the cars, friendly, etc. They tried to lowball us on our trade in vehicle but eventually settled for a low and barely acceptable offer. Then we had to wait about an hour for the accountant to be ready. She was not knowledgeable about the different warranty programs and what they covered and couldn’t answer a lot of our questions about the different costs that were coming with the car, she had to call in her manager several times. She became frustrated and mumbled to herself about what she was doing and what the coverage was. We had to ask her the same questions multiple times because her answers didn’t make sense, the numbers didn’t add up, and her answers kept changing. She tried to lie about when the certified warranty (7 years 100k miles) started. She told us it was 8 years and started on the day of purchase. I asked her again if that was truly what it was and she looked me in the eyes and said “yes” with a tone in her voice. Luckily my wife has worked in car dealerships and corrected her and she changed her answer to “oh I guess you are right”. She told us repeatedly “just sign the paper” “just sign it. I have never had anyone ask all these questions before.” Turns out she has only been working there for a couple months but her attitude and lack of knowledge and her talking to herself was a huge turn off. Then when we were eventually finished, she practically pushed us out the door and unlike most dealerships we didn’t get a “thank you for stopping by!” No manager came out to talk to us, we were just handed the key (one key, they will charge us 120$ for another even though we just spent 20k on a car) and the salesperson walked away. It was quite odd. More

Jen is the best! Ask for service advisor Jen. She's the best! She will be honest about what kind of service you need for your car, and make sure you don't pay for an Ask for service advisor Jen. She's the best! She will be honest about what kind of service you need for your car, and make sure you don't pay for anything you don't need. More

Great First Experience Dropped Jeep off at 7 am. Jim was extremely personable and professional. Jim said it would take a couple hours to have tow package installed and that’ Dropped Jeep off at 7 am. Jim was extremely personable and professional. Jim said it would take a couple hours to have tow package installed and that’s what it took. It was a job well done. Thank you! More

2018 Renegade Everyone was friendly and were willing to work with me on pricing. It felt a little rushed at times but overall a very good experience. I would go her Everyone was friendly and were willing to work with me on pricing. It felt a little rushed at times but overall a very good experience. I would go here again for sure. More

Getting a new transmission Due to Carlos’ customer service very positive attitude I was kept apprised of the situation with my Jeep’s testing and subsequent decision to replace Due to Carlos’ customer service very positive attitude I was kept apprised of the situation with my Jeep’s testing and subsequent decision to replace the transmission. The less than 5 rating has to do with the reality that replacing the transmission did not solve the issue I continue to have. After being out of town for a week, a follow up appointment will be made this week. More

Excellent Good Experience buying at Jerry ULM, People around are friendly and helpful. Want to buy car go to Jerry ULM and buy the car thanks. Good Experience buying at Jerry ULM, People around are friendly and helpful. Want to buy car go to Jerry ULM and buy the car thanks. More

Not so fast this time They did change the motor oil and tire rotation but there was 2 more jobs need to be done and didn’t have the time and I dropped off at 3:30pm They did change the motor oil and tire rotation but there was 2 more jobs need to be done and didn’t have the time and I dropped off at 3:30pm More

Excellent Experience From the moment I walked in until the deal was complete I had by far one of the best experiences I’ve ever had at a dealership. From the moment I walked in until the deal was complete I had by far one of the best experiences I’ve ever had at a dealership. More

Ron was amazing Ron was amazing! He explained everything in detail to me. His customer service was the Best! I would definitely recommend service department to my fri Ron was amazing! He explained everything in detail to me. His customer service was the Best! I would definitely recommend service department to my friends and family. Thank you for always providing Excellent service! More

Amazing service Brian was very helpful with absolutely every detail and even beyond! He explained the problem my car was having and made sure it is fixed very fast. H Brian was very helpful with absolutely every detail and even beyond! He explained the problem my car was having and made sure it is fixed very fast. He also was extending his help further with the rental car issues i had! More