Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Was very disappointed in the way that things were handled. No communication. Could not find vehicle when we called and accused us of not dropping the vehicle off. Never could find the paper work for the servic No communication. Could not find vehicle when we called and accused us of not dropping the vehicle off. Never could find the paper work for the service. To make up for the lack of communication and the way everything was handled they did do a courtesy oil change which we appreciated. But we have never had this much trouble with a dealership. More

SLOW AND POOR COMMUNICATION I had a 7 AM appointment on Friday. I dropped my car off the night before. I knew what the issue was; it was an alternator problem. I shared that with I had a 7 AM appointment on Friday. I dropped my car off the night before. I knew what the issue was; it was an alternator problem. I shared that with the service professional. The service department had my car from 7 AM on Friday until 6 PM on Friday until I received a diagnosis. I know that service departments can get busy. It was not the busyness that bothered me. It was a lack of communication. I followed up with three telephone calls and a number of text messages to the text message provided to me by the service technician. I did not hear back. It was like pulling teeth to get a response or any information. It was as if there were too many cars and not enough service technicians and customer service representatives. It was not the way that bothered me, it was the lack of communication and lack of information. I will give the service department another chance, but, if I have another experience like this one, I will begin taking my service business to another location. This service department did not used to be like this prior to the sale of a dealership. When this dealership is owned by Jerry Ulm, I felt like I was treated like a member of their family, and there was a real attention to detail and focus communication. Since the dealership has been sold, much of that has changed. If this dealership is going to continue to enjoy the positive reputation and business built by his prior owner, it needs to emulate how the dealership used to be run, and make significant strides toward improving customer service. More

Fast and friendly service The folks at Jerry Ulm Dodge work really hard to satisfy your needs as well as being friendly, I will recommend Jerry Ulm Dodge to all my family and f The folks at Jerry Ulm Dodge work really hard to satisfy your needs as well as being friendly, I will recommend Jerry Ulm Dodge to all my family and friends More

Took my car in for a recall and to repair a door handle Bill was quite helpful with scheduling and making sure all the parts were on hand. He also researched my past maintenance history and found where the Bill was quite helpful with scheduling and making sure all the parts were on hand. He also researched my past maintenance history and found where the door handle had been previously replaced, and that it was still covered under the 2 year parts warranty. This saved me $300 bucks, and I did not require me to dig through my paperwork. More

lack of detail loss of faith this is my second oil change where they forgot to reset my oil change notification warning. makes me wonder if they never reset the counter, or never this is my second oil change where they forgot to reset my oil change notification warning. makes me wonder if they never reset the counter, or never changed my oil. next time I'm going someplace where I can watch the oil get changed More

Great service!!! My truck was fixed and all recall done all employees that I spoke too were great and very helpful can’t wait to come again!! My truck was fixed and all recall done all employees that I spoke too were great and very helpful can’t wait to come again!! More

Jen is great Great service.... thank you, thank you. Thank you, let em whei get to 25... Am i there yet? Jen was very helpful... kept me in the know and deliver Great service.... thank you, thank you. Thank you, let em whei get to 25... Am i there yet? Jen was very helpful... kept me in the know and delivered on the service I requested. More

Fast service great customer services . Nice clean .. manager on site talking to customers . Nice waiting area and parts store on site. Ill be back soon great customer services . Nice clean .. manager on site talking to customers . Nice waiting area and parts store on site. Ill be back soon More

Top notch service. Service rep Jen is great. I give her an A plus. I always ask for her because she genuinely cares about her customers. I have been going to this dealer Service rep Jen is great. I give her an A plus. I always ask for her because she genuinely cares about her customers. I have been going to this dealership for almost twenty years. More

Great! I had a great experience with the service center. Alberto was prompt and thorough. Overall a very stress free visit. I really appreciate your help! T I had a great experience with the service center. Alberto was prompt and thorough. Overall a very stress free visit. I really appreciate your help! Thank you. More