Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Hold time for Service Apt I have called 2 times today and both time sat on hold for over 10 min waiting for someone to just make me an apt. The entire time I am on hold ha I have called 2 times today and both time sat on hold for over 10 min waiting for someone to just make me an apt. The entire time I am on hold having to hear the recording how they treat you like family................. Very poor customer service when it comes to talking to some one in service. Poor Carol at the switch board paged at least 6 times for some one in service to take a call and nothing. More

very good service, was satisfied very helpful and explain everything that we had to ask, should us all about the warranties and all the options the company has to offer. Came in for s very helpful and explain everything that we had to ask, should us all about the warranties and all the options the company has to offer. Came in for service but ended with a new vehicle!!! More

Very disappointed! If I could give ZERO stars, I would! Several weeks ago my check engine light came on so of course I took my Jeep Grand Cherokee in to Jerry Ulm as thi If I could give ZERO stars, I would! Several weeks ago my check engine light came on so of course I took my Jeep Grand Cherokee in to Jerry Ulm as this is where I purchased the vehicle. Turns out I needed to have a cylinder head replaced on the engine, which in itself was disturbing since my Jeep is only two years old. Anyway, despite a few minor annoyances with the staff there, everything seemed ok and I got my car back 6 days later. A couple of days after that, my husband was washing my car when he noticed some pretty significant damage to the front of my car. When they repaired my car, they obviously damaged it and didn't even tell me. Not only did they not tell me, but they tried to cover it up by painting over it...not even in the right color of paint. (I can provide photos) There was even some damage under the hood but since most people won't ever see I didn't make an issue of it. But what this tells me is that they could care less about my vehicle or anyone else's vehicle. And that if they do mess up, the will not confess. I understand that nobody is perfect and accidents happen. And if they had told me about the damage and offered to fix it, then you wouldn't be reading this now. But they didn't. They have since repaired my bumper but to this day, I have not received an explanation, an apology or even a phone call to see if everything is ok! That is why I am posting...to warn my Tampa area friends to stay away from Jerry Ulm Dodge Chrysler Jeep! I could say more, but I am going to exercise some restraint here. Do yourself a favor and go somewhere else...let's just leave it at that. I will not be going back there. I deserve better! More

BEST FOR JEEP SERVICE- I moved to Tampa a few years ago, and have never found a good mechanic locally. I also purchased a Jeep from another dealership. Here's why Jerry Ulm I moved to Tampa a few years ago, and have never found a good mechanic locally. I also purchased a Jeep from another dealership. Here's why Jerry Ulm is number 1 for servicing Jeeps. I had an issue which noone could get right. I spent more money on issues not related to the problem. Took it back to EXTREME JEEP, where I purchased it and they wanted to charge for issues not even related. They priced me out at nearly 3200.00 for repair. I only had it for a month. I took it to Jerry Ulm for second opinion. They followed up with me every second of the way. The issue , loose wires connected to the transmission. No where even close to what I was quoted at by extreme. This place has earned my trust and now my business. Everyone down to the owner are true professionals. Don't believe the bad reviews. It's not even close. Try it, you will see. More

Terrible auto repair service I had a wreck in My 2000 Jeep Cherokee. I took it to the dealer and it took over a month to repair. When I got it back the front end was falling apart I had a wreck in My 2000 Jeep Cherokee. I took it to the dealer and it took over a month to repair. When I got it back the front end was falling apart. So I took it back and over the next few months, they would say it was fixed but it was not. Finally out of frustration I found a mechanic to check it out and he found the problem right away. So I paid him and went pack to the dealer with the report. They did not listen to me when I told them what the problem was. They called me back and told me, tough luck, it was not their concern, that they had done all they were going to do. So, after this review and you take your vehicle there for repair. don't say I did not warn you More

EXPRESS SHOP DID NOT CHANGE OIL FILTER Shane needs to learn that when the shop makes a mistake like forgetting to replace an oil filter it reflects on the inability he has as a manager. He Shane needs to learn that when the shop makes a mistake like forgetting to replace an oil filter it reflects on the inability he has as a manager. He also needs to learn how to except blame and figure out a way to make things better while at the same time remaining professional and haveing complete respect for the customer at all times. Thanks to Mike Martinez and Drei Ulm I was finally satisfied with the outcome on my situation. More

I service experience I always use Jerry Ulm Dodge in Tampa even know I live in Valrico and hears why. I made and appointment for Monday for my 2012 Jeep Jk and they took I always use Jerry Ulm Dodge in Tampa even know I live in Valrico and hears why. I made and appointment for Monday for my 2012 Jeep Jk and they took it right in to assess the problem. They told me it was a bad drivers side head and it would be two to three days. Brian Cummings did all he could to make sure I was taken care of. He got me a rental car right away. On Wednesday morning it is ready and you can't even tell they tore my motor apart. I took pictures before hand of the motor and then after. Besides the shiny new head everything is in it's place. All wires and hoses are right back like they were from the factory. The best part is it runs better than new. So a big thanks to Jerry Ulm and Brain Cummings (service righter) for a great experience with there repair!!!! More

Un-believably bad service I have been a customer of Jerry Ulm Dodge since I purchased my 2006 Dodge Durango at your dealership. On December 12, 2014, I took my 2006 Dodge Duran I have been a customer of Jerry Ulm Dodge since I purchased my 2006 Dodge Durango at your dealership. On December 12, 2014, I took my 2006 Dodge Durango to the Jerry Ulm Dodge dealership because my vehicle was experiencing some problems. It was making a loud ticking sound, and was leaking all of the coolant. I explained this to the service representative and even turned the vehicle on so that he could hear the sound it was making. I also informed him that I wanted an oil change. My car was taken in and after some time I was informed by Donald Baker that the problem was that the overflow container for the coolant was cracked. He also, said that I needed a battery. I told him to go ahead and perform his suggested services. I paid a total of $650.13 at that time, which was outlandish, but I figured that if it would fix the problem, then so be it. It did not fix the issue, so I brought the car back approximately two days later and I was told that the only thing wrong was that the radiator cap had to be replaced, so I agreed to have it replaced. This cost me another $50. Two days later I was still hearing the ticking sound, this time it was noticeably louder. At this point, I had lost all trust in Jerry Ulm Dodge and was disappointed in how my services were handled, and after spending $700.13 at your dealership's service department, my car was still having the SAME issues, as when I first brought my car in. I have always held Jerry Ulm Dodge's services above average, but my frustration led me to take my car to McGee's Auto Service, and I am glad I did. The personnel at McGee's Auto Service found that the problem was actually the water pump. This cost me another $550, because of your service department's misdiagnosis. So, what should have been completed correctly the first time around by your dealership's service department, ended up costing me a grand total of $1,250.13, because of your dealership's inability to diagnose and service YOUR own vehicles properly. Do you think that this is fair to me as a Jerry Ulm Dodge customer? I think not. Would I purchase another Dodge vehicle or service from Jerry Ulm Dodge? I give a resounding NO! Because, it's not the ideal product or service that I originally thought. Lastly, would I recommend Jerry Ulm Dodge to my friends, family or co-workers. Again NO, I would not. Your inventory and services are a reflection of your dealership, as well as your management, and this is something that needs to be reviewed, addressed and corrected. More

Lifesavers!!! What I thought was going to be a nightmare turned out to be a pleasure. Brian assured me "NO WORRIES" and at first I raised my eyebrows. None the less What I thought was going to be a nightmare turned out to be a pleasure. Brian assured me "NO WORRIES" and at first I raised my eyebrows. None the less Brian stood by his word, he and his staff should be recognized for making what seemed to be the worst Wedding Anniversary my wife and I ever had into a "NO WORRIES" weekend. Brian is a asset to your Company and I hope good things for his future. Thanks for saving my weekend Dennis Donnelly More

Horrible experience with quick service & management Went in for a $300 tail light problem this place tried to make it $3000 worth of other problems we never asked to be looked at. told car would be in s Went in for a $300 tail light problem this place tried to make it $3000 worth of other problems we never asked to be looked at. told car would be in service for one day still 5 days with no car no phone call no messages no apologies! when I asked where my car was and what was going on told I was being negative manager Shane was a complete nightmare to work with. had to fight and argue to get my bill reduced they ordered extra parts and replaced things that were never asked to do. stay away from this place they are a complete fraud. . More