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Jerry Ulm Chrysler Dodge Jeep Ram - Service Center
Tampa, FL
784 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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784 Reviews of Jerry Ulm Chrysler Dodge Jeep Ram - Service Center
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September 21, 2011
Jerry Ulm Dodge Chrysler Jeep is the worst dealership that I have ever dealt with. Being a person that only buys new cars, I expect the best treatment from the dealership that I buy from throughout my en that I have ever dealt with. Being a person that only buys new cars, I expect the best treatment from the dealership that I buy from throughout my entire experience from the initial sale to the service. I bought a NEW 2009 Jeep Liberty from Jerry Ulm and had a good sales experience. They were courteous and professional. However, after about 6,000 miles I started having to take my car in for various service issues (leaking roof, brakes squeaking, automatic locks not working, tire trend completely worn down, etc.), and have received the worst service I have ever had. Not only are the service reps not trained to be courteous to the customers, but they are not knowledgeable about their products either. They have tried to blame the car's problems on me, the driver, as if I made the tires bald, and the roof leak? I have taken my car in for all the service issues there so that they could possibly provide me with prevention techniques to eliminate some of the issues. They did not do that and then try to hit me with a huge bill each time. You are way better off shopping around and receiving the same service elsewhere for way cheaper. They also offer price match on some things, which they do not honor. They also do not offer the same manufacturers warranties on certain products that you would get from ordering straight from the manufacturer (tires). I will never shop here again, never take my car in for service again, and certainly will not recommend Jerry Ulm for anything. More
by Irritated710
Employees Worked With
Damon Kaake
Helpful June 14, 2010
The reason I have given the review above is because I continue to recieve excelent customer service. The customer service that I recieve from the service department is above and beyond expectations. Jerr continue to recieve excelent customer service. The customer service that I recieve from the service department is above and beyond expectations. Jerry Ulm Chrysler/Dodge services the product that they sell. More
by superbee
Employees Worked With
Mike Martinez
June 12, 2010
Tremendous customer service and professionalism across the board. Timely and accurate service is always rendered. I always have a very positive experience at this dealership. Organized processes and pro the board. Timely and accurate service is always rendered. I always have a very positive experience at this dealership. Organized processes and procedures allow customers to receive tremendous support. Can't think of any other dearlership or auto service that operates in the same manner. All employees have a very positive and friendly demeaner. More
by garciadm
Employees Worked With
Scott Ulm
April 08, 2010
Jerry Ulm Dodge Chrysler Jeep is by far the best dealership I have encountered since I began purchasing new vehicles in 1976. Since moving to Tampa, My wife and I have purchased 3 new vehicles from dealership I have encountered since I began purchasing new vehicles in 1976. Since moving to Tampa, My wife and I have purchased 3 new vehicles from them, a 2004 Dodge Ram Quad Cab Pick-up, a 2008 Jeep Patriot and a 2008 Chrysler Sebring Hardtop Convertible. I have had these vehicles, as well as vehicles purchased from other local dealers serviced there as well, for everything from routine scheduled maintenance to more complicated repairs. They also service my 2006 Leisure Travel Van which is a professionally converted Class B motorhome built from a Dodge Sprinter. David Gonzalez runs the sales operation in a very fair and equitable way for consumers. We have always felt as though we are a part of the "Jerry Ulm Family". David and his sales staff are always honest, straightforward and sincere. I never thought I'd be able to say this but I actually enjoy the process of buying a new car since finding Jerry Ulm Dodge Chrysler Jeep! On the service side of the operation, Harry Bellamy is simply the best in the business. Harry is the reason for repeat business at this dealership. I quickly learned why people come from all over the place to have their vehicles serviced by Harry. Again, he is always honest, straigforward, only recommends repairs that are needed, and is concerned that repairs get done right! While I always took responsibility for having all of our family vehicles serviced at other dealerships, I now encourage my wife to have her personal vehicle, the 2008 Chrysler Sebring Hardtop Convertible, serviced on her own, with the full confidence that Harry Bellamy will always treat her right! More
by Buzz B
Employees Worked With
Sales: David Gonzalez, Felix Ramirez, Tim Smetana / Service: Harry Bellamy, Rick Henderson
