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Jerry's Toyota
Baltimore, MD
938 Reviews
Jerry’s Auto Group is one of the top Chevrolet and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area.
Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since.
Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin.
In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps.
Learn more about all of Jerry’s offerings, including vehicles from Chevrolet, Mobility and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Sales/Showroom
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 938 reviews
September 12, 2013
Salesperson was knowledgeable about the product and worked with us during some financial problems that we are having. He was personable and very helpful. His personality is definitely an asset. His worked with us during some financial problems that we are having. He was personable and very helpful. His personality is definitely an asset. His knowledge about the Toyota product is great. More
by leontor
Employees Worked With
September 10, 2013
Last week I had one of the best car buying experiences ever! I had the pleasure of being helped by a very pleasant car salesman by the name of E.J. Hightower. Prior to arriving to the dealership to check ever! I had the pleasure of being helped by a very pleasant car salesman by the name of E.J. Hightower. Prior to arriving to the dealership to check out the car, I called to let them know I was coming to look at a certain vehicle. Mr. Hightower was who I was connected to. He proceeded to give me a good heads up of all the information that I needed to have with me so that I could be prepared in the case I decided to buy. It turned out that not only did I purchase a vehicle from them but I did it all that same day. Because of such a great experience I didn't need to drive around to various dealers to shop around. I was able to find everything all in one: Great value, nice car, friendly service, and incredible finance options--everything I could ever ask for! E.J. along with manager Tom and co worker Kevin all did a great job of making me feel comfortable and satisfied enough to purchase my very first Toyota. I always thought I would be biased towards another brand but that day they made me a believer and now Toyota is officially rated as one of the top on my car list. I am confident that this will not be my last purchase from them. Sincerely, A very pleased 2013 Corolla Owner:-) More
by kea33
Employees Worked With
Kevin Perkins
September 09, 2013
I was looking to purchase a 2013 Toyota Corolla S. Called in to the dealership & spoke to Mr Perry Satterfield who told me to come in to the showroom. I advised Mr Satterfield of several different quotes I g in to the dealership & spoke to Mr Perry Satterfield who told me to come in to the showroom. I advised Mr Satterfield of several different quotes I got from a few other dealerships & he PROMISED me he would beat those deals. Mr Satterfield worked very hard in finding me the exact car I wanted including the features I wanted as well. That was great, but what made it an extraordinary experience was that he helped me get an excellent financing deal too. My car I traded in was paid off & I got 0% apr for 5 years. Mr Satterfield made my car buying experience a pleasant one instead of a difficult one. I would recommend Mr Satterfield & Jerry's to anyone. More
by GreekPrincess
July 22, 2013
Dealing with Sheena has always been a pleasant experience. I have had her on the last several routine service calls. She is very friendly, thorough and very conscientious in regards to explainin experience. I have had her on the last several routine service calls. She is very friendly, thorough and very conscientious in regards to explaining the issues with the car, providing options, indicating prices and time frames for completion. I feel I have left my car in good hands with Sheena. More
by pathighcove
Employees Worked With
Sheena Colbert
July 20, 2013
Service there is always a joy. Never have to go back to get things re-fixed; it is always right the first time. They put the customer first, great communication, fair prices, flexibility with drop off/pick get things re-fixed; it is always right the first time. They put the customer first, great communication, fair prices, flexibility with drop off/pick up. They never try to make unnecessary repairs; they've talked me out of unnecessary service in the past. Wouldn't go anywhere else now! Thanks Jerry's! More
by mwarren5
Employees Worked With
John Good
April 28, 2013
I have been to Jerry's for service for my old Camry and I had a very good experience (Jayne Best is really Best). She is a very good lady and helped me patiently to go over the issues which I had to fi and I had a very good experience (Jayne Best is really Best). She is a very good lady and helped me patiently to go over the issues which I had to fix in my car. She always try to accommodate me even without prior appointment. But when I went to look for a new Camry, I dealt with Mr. Binod Uprety. This person pretends to help you the best he can, but believe me, he is extremely unprofessional. When we went there, he was busy with some other customer so he asked us to wait and we did (for more than half hour). After he finished his deal with the other buyer, he started touring us to this inventory. When I told him, I would like to buy a silver Camry, he asked me to drive and bring at his front door from the very end of their warehouse. This was extremely unprofessional, as he was asking me to walk back with him to his desk, get they keys from him again walk back to the car and then drive and bring it to the front door. This wasn't my job. Anyways, after I told him, that we can discuss the numbers but I will buy the car in next 2-3 days, then he said that he is busy again and he said that then he can call me later if I am not buying the car the same day. So he didn't even discuss any numbers with me. Moreover, I didn't get any call from him till date. He's just a chatter box with no real professionalism. I recommend this dealership for service and that too if you deal with Jayne Best, but not for sales. More
by RJain
January 11, 2013
This message is way overdue. I was there about 4 months ago for service and my service consultant was wonderful, the quality was great and the price was fair. However, I observed some disturbing events. ago for service and my service consultant was wonderful, the quality was great and the price was fair. However, I observed some disturbing events. While in one of the offices reviewing my trucks service needs there was yelling a couple of offices away. I couldn't help but look and it was so very LOUD! I finished my business and went into the lounge. While waiting I made some inquires and found that the person yelling was the service manager, a Ms. Williams. This was disturbing since she was 'speaking' to a fellow employee. She was irate, irrational and condensending. As the person on the other end of this burage tried to explain it just got louder! Anyway, I returned for some more work recently and apparently things haven't changed. This time she was yelling in front of the parts department with a CUSTOMER! One time might be a fluke, but two times...months apart? I think you might have a problem. Training may be in order. I've come there for years and have never experienced anything like this throughout those years. I'm not ready to give up on Jerrys but I do feel differently when I think about scheduling my wifes camry. I don't want her to observe this behavoir and I really feel bad for the employees! Good luck. I really just thought someone should know. You may contact me by email if you wish to discuss this horrible experience further. Thank you for your time. More
by jerryscustomer
Employees Worked With
Ruann Williams
November 20, 2012
First of all Jayne (service advisor) was great. Here First of all Jayne (service advisor) was great. Here is my issue: My wife's 2011 Camry has 29000 miles on it. It was purchased new at Jerrys (a First of all Jayne (service advisor) was great. Here is my issue: My wife's 2011 Camry has 29000 miles on it. It was purchased new at Jerrys (as well as us purchasing a corolla and a FJ Cruiser from them in the past 4 years). The Camry has been serviced here from day 1, has been kept up to all specifications, tire rotations, oil changes by the dealer etc... The tires started making noises. I dropped the car off yesterday Jayne said they would take a look at it and get back to me. She called last night and stated that the tires are making noise, and there is nothing they can do besides replace them to get rid of the noise. (one tire did have a nail in it). When I purchased the car we were told that we would receive tires for life, (which I was informed today that means $150 credit per tire) my tires were not low enough tread to qualify. I asked if a service manager could call me back and was told on November 19 they would. I never heard anything. November 20 at 11:30 I called and was put on hold for 27 min. No one took a message and said they would have someone call me back, finally I hung up called again. Spoke to Jayne she said a manager would call me. 2:15 still had heard nothing so headed to the dealership. On my way to the dealership Jayne called and said they had an offer for me and they would credit 150 per 3 tires. Which would still cost around $400 to replace on my end. I still had not had the opportunity to speak to a service manager, that is all I have requested. I have a few questions I want answered by them and thats all. All that I asked is to speak to a manger. Statements: 1. I have purchased 3 new cars from Jerrys in the past 4 years. 2. I have referred both of my brother in laws to purchase cars from Jerrys which they both have. (more than happy to provide the names and vehicle makes) 3. We have purchased a business car there Questions/Problems: 1. Why would my tires make a noise like that when I purchased brand new from them, had rotated there etc? That is not my problem. I purchased a NEW car and had it serviced there for a reason. 2. Why will they work like heck to sell me the 3 vehicles, have 2 managers in to close deal and I cannot get the courtesy of a phone call from a manager when I have a service issue. When I was purchasing the car I could not get them to stop calling. 3. I have been a loyal customer that has spent around $70,000 in vehicles not including service in 4 years and my future business is going to be lost because the tires on a year and a half old car with 29,000 miles on it are making a terrible noise on the highway, and I am told to live with it. (Not to mention they were not the clearest on the tires for life deal) More
by rbcjake
November 13, 2012
Absolutely TERRIBLE experience! I've been in the customer service/sales/service industry over 15 years and am embarrassed for the upper management and Toyota name. This "service manager" needs to 1. Not be e service/sales/service industry over 15 years and am embarrassed for the upper management and Toyota name. This "service manager" needs to 1. Not be employed where her family (son) is paid based on the work he's sent. 2. She could use a lot of coaching on how to be a manager bc all I saw was her trying to dictate, discriminate and control situations that were "beyond" her. I was told by Ruann, "it would be in my best interest, to wait until her son could work on my car"! Not only is that unprofessional, what does that say about the rest of "her" employees??? Are they not capable or bc it's a costly repair (over $3000) she would like her son to reap that commission??? I had my vehicle removed from there and taken somewhere I know treats their employees fair. I find that businesses with happy employees offer the most for their customers, not who play favorites and treat the other employees like scum !! I'm sure her child could've used the money but since he was so busy that it would be 3 days before he could look at my vehicle and the rest of the shop was empty, I'm sure someone else could have as well (and I'm sure there was someone else just as qualified!)! More
by JennaJH
Employees Worked With
Ruann Williams
September 03, 2012
i purchased a vehicle there a few months ago and they told me if i knew anyone else who wanted to buy a car that i would get a referral award of i think 50 dollars. Anyhow i brang in a friend and we wal told me if i knew anyone else who wanted to buy a car that i would get a referral award of i think 50 dollars. Anyhow i brang in a friend and we walked out without buying a car because first the lady thought we wanted to buy 2 cars? I said they are interested in looking at these 2 models and will decide which one based on price. I also said the Le but she was pulling up an L. Then they where telling us there own internet people do not know what they are talking about when it came to price so i had to show them on the Ipad. Yeah they felt a little stupid but then she was coming up with some stuff like we dont qualify for the rebates etc when internet says all people quilify etc. It was a waste of my time so i took them over to Jones Toyota. Now that was a great expierence over there. Jerry needs to see how Jones handles there new and old customers. The only reason why i bought my van there was because they had the color and the price where the same at both dealerships. More
by nycmasterchef
Employees Worked With
Priscilla Njoku
