Jersey City Kia

Supportive and attentive to every concern I had shared. Every complaint I explained was looked into and dealt with. Every complaint I explained was looked into and dealt with. More

Emily wasKind,caring,honest, and great to talk to about my new vehicle excellent service my new vehicle excellent service More

Been going to the Jersey City dealership since June of 2015 and done all my car service up keeps. Recommend using their schedule site for service take me on time and quick service and can wait at dealersh 2015 and done all my car service up keeps. Recommend using their schedule site for service take me on time and quick service and can wait at dealership because of quick turnaround. More

Their carside manner is horrible. I feel like I'm being extorted and their is I need all these things added. I feel like I'm being extorted and their is I need all these things added. More

Great Service Center! Service Advisor was friendly and informed me exactly what service would be performed. Service Advisor was friendly and informed me exactly what service would be performed. More

The process was very fast to get our dream car all the staff who works there are very kind people. staff who works there are very kind people. More

Very unprofessional was treated like I was a bug an error was made on the bill I said something about it and the person bite my head off this not the this not my first tomes with a bad experience this error was made on the bill I said something about it and the person bite my head off this not the this not my first tomes with a bad experience this kia in jersey city not good customer service thanks first Nothing wouldn't recommend anyone to that Service center More

The customer service at Jersey city Kia service station is non existent. It took quite a while to finally obtain an appt. I travelled a distance as my car had service coverage at this location, or so I tho is non existent. It took quite a while to finally obtain an appt. I travelled a distance as my car had service coverage at this location, or so I thought. Upon arrival I started the air was for an oil change, a recall and the 16,000 maintenance check. I also asked what would be charged. They said they would let me know. I never left the service station. They never communicated until they stated my car was done. I was provided Bill. I stated I wanted to give them a coupon I received. The attendant stated the bill was already completed and I needed to have provided it prior. I explained no one ever communicated prior to completing the paperwork. Additionally, I didn’t think I would be charged. Upon review, they charged me for the oil change. When questioned, the worker made no eye contact and stated your coverage ended on 1/21. Once again, no one upon booking the appt, nor while I waited for almost 2 hours communicated this information. They also refused to honor my $15 Kia service coupon. I traveled from Westchester for no reason. They didn’t even complete the maintenance check. The last time I was there, I received a call after leaving. I was almost on the NJ turnpike when I was asked to return. They stated they saw oil on the floor and wanted to reexamine the car. Thank god I made it back. The service guy stated it’s popping off. This is always happening. That was so concerning. The rep assured me that was taken out of context. I didn’t not write a negative review the previous experience. I thought it was an isolated incident. Now I see it wasn’t. I paid for service I should’ve that should’ve been covered. No communication not regard for the consumer. Non verbal communication like rolling of eyes is not appropriate in any professional setting, especially toward the consumer. Two very unpleasant experiences, one that could’ve led to an unsafe outcome. More

Went there to fact finding mission, My fiancée has a lease up in March of this year and I want see the New Kia Forte Gt. Jessica greeting me I told I work locally and my fiancée & myself are looking to lease up in March of this year and I want see the New Kia Forte Gt. Jessica greeting me I told I work locally and my fiancée & myself are looking to move up this way and so my fiancée works up here so with that being said we wanna buy from a local place. So she proceeded to show me the car, I asked to know what a lease or finance would like, she said well it would $5000 over sticker,(MSRP) plus a $595 for dealer etch,plus $795 for pdi, I’m sorry but that to me was absurd to charge me that much $ over sticker also when the car was brand not a rare care she stated there is not many out there I said I live currently near another Kia dealer that had several in their inventory plus pdi is included on ALL NEW CARS,plus I didn’t want the etch. Talk about shady stuff so I will not buy a car from Jersey City Kia, Ever I will tell all my friends family fans what happened, I contacted the better business bureau,Kia corporate I wrote google review too. A day later I got a call from Jessica and she told me that her manager will wave those fees. Too late, Transparncey More