Jessup Auto Plaza - Service Center

I made an appointment, and when I arrived 15 minutes early, I was promptly met by 2 super courteous individuals with an impressive sense of urgency to help me understand all that was to be done on my 2 early, I was promptly met by 2 super courteous individuals with an impressive sense of urgency to help me understand all that was to be done on my 2019 Silverado LD. I felt flattered when several different individuals offered to give me resale information about "my ride". I am not interested, but their approach was just perfect for any future thoughts I may have. A great experience from start to finish. I am forgetful of the Service Agent's name through no fault of his own. He was 100% effective. More

3 hours for a oil change and I had a appointment ridiculous won't go back ridiculous won't go back More

I had a great experience with Daniel. He was friendly and professional. The service was done within the quoted time. He was friendly and professional. The service was done within the quoted time. More

I have been coming to Jessup for regular maintenance and always receive nice service but this visit was exceptional. I had to tow my Yukon to the dealership on a Saturday afternoon. and immediately David wa always receive nice service but this visit was exceptional. I had to tow my Yukon to the dealership on a Saturday afternoon. and immediately David was outside helping us get the car parked and getting a diagnostic. He assured me what ever the problem was they would fix it. He checked my manufacturer warranty and told me the warranty was still in effect. He also looked up my pre paid service and told me I still had an oil change. He said he would reach out to me that Monday to tell me what was wrong. Monday came and David called me to tell me my car needed a new engine, that the warranty covered it, they had already ordered the parts and that it would take about a week for the parts to come and a few days to put it all in. When I asked for a rental without hesitation David got me an uber to Hertz and Hertz took good care of me. David was quick to respond via text or phone call during the process. And as promised my car was ready in short of two weeks. The entire process was smooth and I’m so glad David was my supervisor through it all. He really gave me the most excellent service I’ve had thus far. Friendly, understanding and informative, I will be requesting him every time I come to Jessup. More

Dan was very helpful and kept us up to date with respect to the process of our Cadillac. He did a great job. to the process of our Cadillac. He did a great job. More

He was very pleasant to work with and to ensure that the tech would have answers to the problem and solutions tech would have answers to the problem and solutions More

Friendly, helpful and courteous. I was helped by Patrick and Sean. Clean and accommodating wait area. I was helped by Patrick and Sean. Clean and accommodating wait area. More

The worst experience at this dealership, took super long for an oil change no interim communication. for an oil change no interim communication. More

Everyone there are very customer oriented. Carlos is one of the good ones.very satisfied Carlos is one of the good ones.very satisfied More

Sergio, is very knowledgeable, detailed, a very good listener, and always answers your questions. Sergio, always make me feel like a VIP. listener, and always answers your questions. Sergio, always make me feel like a VIP. More