Jessup Auto Plaza - Service Center

Great service. We ran into problems on our drive down from Canada. Took a few days to get the module in but everything was fixed. We ran into problems on our drive down from Canada. Took a few days to get the module in but everything was fixed. More

They have always done a good and explained the service and cost. The service people have been easy to work with. and cost. The service people have been easy to work with. More

Disappointed in the level of service that was provided to the vehicle and myself. I was never informed that I would be rushed out with no explanation or detail of the service. Once I left and tried calling b the vehicle and myself. I was never informed that I would be rushed out with no explanation or detail of the service. Once I left and tried calling back I was connected with a voicemail that informed me they were closed and was disconnected without being able to leave a voicemail. No follow up call. More

Leo was very helpful and took good care of me that’s all I have to say I have to say More

As per numerous previous service visits to Jessup, within 2 weeks of my car receiving scheduled routine service, I received a notice from Jessup stating that my car in already due for service! I thought I 2 weeks of my car receiving scheduled routine service, I received a notice from Jessup stating that my car in already due for service! I thought I once AGAIN had adequately addressed their confusing notices with Service Dept personnel, including the manager, on that visit, when this has happened on prior visits. So it always appears they either did not perform all service needed or they are intentionally mis educating their customers. Which watses ALl of our time as it requires customers to call in and clarify do they or do thye not need more service performed. The dealer STILL could not determine why the vehicle consistently no longer shows heads-up-display speed limits on some select area roads. After 3 visits to have this addressed. An despite pre-paying for all routine service when the vehicle was purchased new there, I find they STILL charge me for routine service procedures. To the tune of hundreds of dollars. As usual, the dealer provides a LYFT / Uber ride t / from the service center rather than an actual rental vehicle for use during the entire day. While THEY have your vehicle sitting, waiting in line despite having a specific appointment time. Then the dealer does not tip any of the ride share company drivers.And since the dealer orders the vehicle for the customer, there is no way for the customer to tip via the ride share company app. Meaning drivers usually do not receive any tip due to riders not carrying sufficient cash to tip them off-app. More

It is always the same experience, excellent service! I’ve been dealing with Jessup for 25 yrs, thank u , Rita Vale! I’ve been dealing with Jessup for 25 yrs, thank u , Rita Vale! More

Friendly and efficient staff, easy access to the service department, established dealership with an outstanding reputation department, established dealership with an outstanding reputation More

Amanda gave us excellent service. Her estimate on the work ahead of time was reasonable and it came out to the exact estimate price upon pickup. We also appreciated the Uber ride home Her estimate on the work ahead of time was reasonable and it came out to the exact estimate price upon pickup. We also appreciated the Uber ride home free dropping off our vehicle and upon returning to pick it up. More

My service advisor Patrick was on point on every aspect of customer service. He valued my business as a loyal GM customer and appreciated it. He is a great team member and I will recommend him to anyone wh of customer service. He valued my business as a loyal GM customer and appreciated it. He is a great team member and I will recommend him to anyone who needs your services. More

Did not update me on service until service complete and then did not clean exterior. then did not clean exterior. More