Jessup Auto Plaza - Service Center

I had an excellent experience with my service team at Jessup Auto Plaza. My service advisor Melly, was not only friendly but also very professional. She kept me well-informed throughout the entire servic Jessup Auto Plaza. My service advisor Melly, was not only friendly but also very professional. She kept me well-informed throughout the entire service visit. When it became clear that my truck would need to stay overnight, they promptly arranged a courtesy vehicle for me to get home. Before bringing my truck in for servicing, I had removed my locking lug key during cleaning, which meant they couldn't perform the tire rotation initially. However, my service advisor assured me that I could bring the key when picking up the truck, and she would ensure the rotation was done. Despite a busy service day, they went out of their way to accommodate me and ensure I left as a satisfied customer. Overall, I had a fantastic experience at this dealership/service center. As someone from out of state (North Carolina), I was initially skeptical about the service quality in California, but the team at Jessup Auto Plaza completely exceeded my expectations. Thank you for providing such a wonderful experience! More

Great service as usual. I was told the car was washed but it looked like only the tires were shined up. Probably just a very quick once over? No big deal. I was told the car was washed but it looked like only the tires were shined up. Probably just a very quick once over? No big deal. More

It is very convenient that the dealer provides shuttle services so I can go home to do my other stuff. services so I can go home to do my other stuff. More

Great service! Especially appreciated the convenience of providing local transportation to shopping. We’ll be back! Especially appreciated the convenience of providing local transportation to shopping. We’ll be back! More

The work done at Jessup is always excellent. They completed the job in the time they estimated and I received my car looking absolutely clean. I have taken my car there since I purchased it in They completed the job in the time they estimated and I received my car looking absolutely clean. I have taken my car there since I purchased it in 2016 and have always been pleased with the service. More

Sean was wonderful. Very attractive. Checked on my car and kept me posted on what was happening. Very attractive. Checked on my car and kept me posted on what was happening. More

Mellissa was a lifesaver! She took care of me the moment I was worried about time. She took care of me the moment I was worried about time. More

I never met my service advisor. He was always with other customers so I dealt with other advisors. Which was fine. However, I was told the oil change would take 2 hours so I waited He was always with other customers so I dealt with other advisors. Which was fine. However, I was told the oil change would take 2 hours so I waited at the dealer. The car took over 3 hours and wasn’t washed. There were grease prints all over from the techs. The dealer has you make appointments but doesn’t honor them. People were dropping off their vehicles at 8 AM for 11 o’clock appointments and were done before I was. They need better management to ensure cars are seen in the order they have appointments. More

I purchased a 2018 XT5 out of the area. I was so happy to find out it was originally a Jessup car. I look forward to many years of quality service with Sergio. I was so happy to find out it was originally a Jessup car. I look forward to many years of quality service with Sergio. More

Patrick Perez and all Jessop Auto Plaza staff were amazing and exceeded our expectations. Patrick Perez was professional, efficient, and knowledgeable. Operating in a customer service focused mann amazing and exceeded our expectations. Patrick Perez was professional, efficient, and knowledgeable. Operating in a customer service focused manner. More