Jessup Auto Plaza - Service Center

Sean Tisdale is an excellent service advisor. He took care of everything for me and made service easy. He took care of everything for me and made service easy. More

Jessup service writers are helpful. They checked my vehicle in and addressed my needs efficiently. I was provided a shuttle to take me to the office after dropping off my vehicle. Good They checked my vehicle in and addressed my needs efficiently. I was provided a shuttle to take me to the office after dropping off my vehicle. Good communication, friendly and professional. Thank you very much. More

Good service on my vehicle. Always willing to work with me and my insurance company on a claim. Always willing to work with me and my insurance company on a claim. More

I was there for warranty work. So happy to hear that. Everything was great. The people are polite & informative. So happy to hear that. Everything was great. The people are polite & informative. More

Daniel did a terrific job. Got me in and out very quickly with all work done as asked. Got me in and out very quickly with all work done as asked. More

Tires not properly inflated and warranty computer recall not completed as well. Appointment too long not completed as well. Appointment too long More

Service was great. As expected. Finished in a timely manner and good communication. Will definitely go back. Thank you!! As expected. Finished in a timely manner and good communication. Will definitely go back. Thank you!! More

Sean was good but long wait times for service affect overall experience at dealership. Please review as customers time is valuable overall experience at dealership. Please review as customers time is valuable More

While I have no complaints about the work that was done, I found the check-in/check-out process laboriously slow and cumbersome. Several payment terminals were not functioning, a printer was broken so only I found the check-in/check-out process laboriously slow and cumbersome. Several payment terminals were not functioning, a printer was broken so only one was servicing the entire department and, while Daniel was very personable, he seemed to still be in training which compounded the time required to deal with all the paperwork. There had to be a way to expedite your systems. More

My appointment was at 7:30am. I waited at Dealership until past 10:30am for an oil change? Ridiculous. Then service advisor kept trying to up-sale me! I asked for new battery for I waited at Dealership until past 10:30am for an oil change? Ridiculous. Then service advisor kept trying to up-sale me! I asked for new battery for my remote, couldn't remember that but wanted to keep selling me more services without listening to what I wanted. Inconvenient. My car sat for 2 hours before they even moved it to service bay. More