Jessup Auto Plaza - Service Center

Water 2 hours while was oil was being changed. Then told battery failed test. Jessup didn’t identify they changed battery 10 months earlier. So I thought it had been replaced by another Chevy deal Then told battery failed test. Jessup didn’t identify they changed battery 10 months earlier. So I thought it had been replaced by another Chevy dealer. I went home pulled maintenance records that showed Jessup replaced it. Called Jessup told them they had replaced it. They called back confirming that they had replaced it May 2024. Had to return next day to replace battery. I feel it was handled poorly. More

They perform excellent service and are fast and efficient. The customer service is great and love the coffee area. Thanks Jessup! efficient. The customer service is great and love the coffee area. Thanks Jessup! More

always helpful, courteous, and gets the job done as fast as possible and gives detailed informatiion as possible and gives detailed informatiion More

All Good no complaints at all service adviser was good all complete with required detail all complete with required detail More

Easy to arrange service appointment, immediate attention when I arrived and service completed in the amount of time I expected. when I arrived and service completed in the amount of time I expected. More

Thankful the team worked overtime to finish work on my car in time when I needed it back car in time when I needed it back More

Excellent service, fast turnaround, friendly staff—my car runs like new! Highly recommend this dealership! runs like new! Highly recommend this dealership! More

Amazing, dependable and comprehensive service. Daniel was really helpful., the technician did a great job! Daniel was really helpful., the technician did a great job! More

Great professional customer service. Efficient job. Friendly Staff. Very clean waiting room and coffee machine. Efficient job. Friendly Staff. Very clean waiting room and coffee machine. More

I have purchased several vehicles from Jessup Auto Plaza but the most recent would be my 2024 Chevrolet Traverse in June 2024 when I traded in my 2020 Chevrolet Silverado. My experience with purchasing both but the most recent would be my 2024 Chevrolet Traverse in June 2024 when I traded in my 2020 Chevrolet Silverado. My experience with purchasing both vehicles with the Sales Consultant Carlos Rodriguez and Finance Manager Art Iliano was not only professional, friendly, knowledgeable and efficient and that is why I continue to return as well as refer my friends and family. My experience with the Service Department has been nothing more than a disappointment due to the lack of communication, effort, and overall professionalism including management. The fact that the dealership scanned and knew the error code and it still took over 4 encounters with service over 5 months my vehicle is finally repaired. More