Jessup Auto Plaza - Service Center

They put a gouge in my steering wheel! That was not good. I'm still going back because I don't really have a choice. They damaged my steering wheel, which is frustrating. Unfortunately, I That was not good. I'm still going back because I don't really have a choice. They damaged my steering wheel, which is frustrating. Unfortunately, I have to go back. More

Everything so far has been very enjoyable. I"m coming tomorrow to finish what we started and then I will be able to answer how I feel about the service and quality of the job. Ron the servic I"m coming tomorrow to finish what we started and then I will be able to answer how I feel about the service and quality of the job. Ron the service manager is a jewel to work with. Don Bellone More

Remember the days when you made an appointment for an oil change and there would be a 15-20 minute delay? I guess that was before dealerships started overbooking time slots to make as much money as they coul change and there would be a 15-20 minute delay? I guess that was before dealerships started overbooking time slots to make as much money as they could possibly squeeze out of people, let the customer be damned. I was at your dealership at 6:45 AM for a 7 AM appointment (even though the intake time says 7:15) and I had to wait over two hours for a simple oil change. Totally unacceptable. My agent was Patrick but I checked Ron because Patrick isn't listed. More

Daniel was great! He gave me honest feedback and provided an alternative solution to the problem I was having with my truck. He gave me honest feedback and provided an alternative solution to the problem I was having with my truck. More

Always polite, and even when Service Adviser Sean helps me, Sergio always remembers my name! me, Sergio always remembers my name! More

Did not need to leave my car over the holiday! !!!. Went in to have a brake light warning checked on New Years Eve. I was informed that the service shop was completely booked so I would have to lea !!!. Went in to have a brake light warning checked on New Years Eve. I was informed that the service shop was completely booked so I would have to leave it over the holiday. To my surprise they were able to diagnose the issue and have it fixed. That is why I take it to Jessup, they get it done in a timely manner the first time. More

Most of the time they are fantastic. This time was slightly different but still remedied professionally. This time was slightly different but still remedied professionally. More

Thank You for Your Service to Safety! I am very impressed with the thorough research on the vehicle functionality. I am very impressed with the thorough research on the vehicle functionality. More

Great service and my vehicle was returned to me in a timely manner. Communication was very easy : ) timely manner. Communication was very easy : ) More

Always friendly, understanding and efficient. Sergio said he would let me know when my car would be ready and he did. Pleasant surprise, very much appreciate the professionalism. Sergio said he would let me know when my car would be ready and he did. Pleasant surprise, very much appreciate the professionalism. More