Jessup Auto Plaza - Service Center

Happy but expensive fix, Sean was nice to work with. Had to bring it back the next day for a knocking noise. Had to bring it back the next day for a knocking noise. More

I was a 1st time customer and the customer service is something to be improved. Also the lack of communication with status of the vehicle was terrible. I could not believe how many phone calls I had to m something to be improved. Also the lack of communication with status of the vehicle was terrible. I could not believe how many phone calls I had to make and how many times I was transferred put on hold or told I would get a call back and nothing. More

Service was on point, great and friendly …would definitely recommend to all my friends . Thank you definitely recommend to all my friends . Thank you More

It took over a month to make it happen and Brandy was able to turn a BAD experience into a good one- my car was taken care of/ repaired. able to turn a BAD experience into a good one- my car was taken care of/ repaired. More

Customer service interface (Daniel) was good. Daniel was responsive and kept us informed of what was going on and their recommended fix. Transportation to/from house while car in repair shop was Daniel was responsive and kept us informed of what was going on and their recommended fix. Transportation to/from house while car in repair shop was excellent. Service department did not fix the issue. Their fix was not the problem. We were stranded again, the next morning, and their recommendation was to pay them to tow the car in and have them try to find the problem again. Felt that they should have towed the car in at their expense. Was concerned using them again seeing that we would continue to pay for them to try and find the problem with guess solutions. Understand that every solution is not a slam dunk, but the dealership needs to share some of the expense when their solution is not correct, and the problem continues after the car leaves the repair shop. It sends the signal that profit more important than customer service. More

I brought the car in because my check engine light came on. Unfortunately, the cost of repair far exceeds (by a factor of 10) the value of the car. Sergio said the car will keep charging until such time as on. Unfortunately, the cost of repair far exceeds (by a factor of 10) the value of the car. Sergio said the car will keep charging until such time as the charging mechanism fails completely. I guess that's the drawback to having a 12 year old car. :( More

Sergio is the simply the best. Got me in and out quickly, didn't waste my time and did it with incredible professionalism. Very impressive. Got me in and out quickly, didn't waste my time and did it with incredible professionalism. Very impressive. More

Daniel is always very informative and thorough when our truck is in for regular maintenance and service. truck is in for regular maintenance and service. More

Great service busy shop but wait not bad USMC supporters have served the valley Honorable have served the valley Honorable More

Patrick, at the service desk was very knowledgeable and helpful when it came to explaining the process. David the service tech that I went with on a ride with to narrow down the noise was helpful and thoro helpful when it came to explaining the process. David the service tech that I went with on a ride with to narrow down the noise was helpful and thorough narrowing down the noise to specific area of my truck. It was determined the noise was coming from the differential and transfer case requiring a tear down and dissemble. I am more than pleased with the whole experience because my wife and I are staying in the area for a couple months and this is our only vehicle while we are here. Patrick was also helpful finding us a rental car. I would Highly Recommend Jessup Auto for anyone that needs service of any kind. More