Jessup Auto Plaza - Service Center

I usually have good experiences at Jessup but my last visit was not so pleasant. I’m hoping this was just an isolated incident. 1. The female at the service department told me they were fully booked visit was not so pleasant. I’m hoping this was just an isolated incident. 1. The female at the service department told me they were fully booked and said I couldn’t get serviced that day. I asked another question and instead of finding out the answer she transferred me to the parts department. After I spoke to the parts department, he transferred me back to the service department. A different person answered and said I could come in the same day. 2. David was my Service Advisor that day. He was not that friendly. He couldn’t even figure out how to use my points to pay for my service. Then when the service department made a mistake, he was not apologetic. 3. A boy brought my car to me when it was done. I asked him a question and he said he didn’t know, which was fine, but he used profanity. That was unprofessional to speak to a customer like that. 4. The service department changed my tires and left my spare tire in my trunk instead of putting it back in the storage area. I had to go back the next day to have them fix their mistake. More

Service rep was courteous and efficient. Warranty work was done in a timely fashion. My only complaint is that it took almost 20 minutes for my car to be delivered after checking out. Plea Warranty work was done in a timely fashion. My only complaint is that it took almost 20 minutes for my car to be delivered after checking out. Please hire another runner for delivery in a timely manner! More

Daniel awesome very professional service advisor. Made me feel very comfortable in a very uncomfortable situation when our car was not operating properly. Thank you so much Daniel Made me feel very comfortable in a very uncomfortable situation when our car was not operating properly. Thank you so much Daniel More

My service adviser is the person that I have the most interaction with at Jessup. Sean make it as easy as possible and represents the business well! interaction with at Jessup. Sean make it as easy as possible and represents the business well! More

My Yukon was done and washed in a timely manner. Service was great. I will continue to bring my Yukon to Jessup. Thank you. Service was great. I will continue to bring my Yukon to Jessup. Thank you. More

Always there for me or my friends if we are in a jam. Last time they put me in a brand new Escalade for a loaner, Wow. Last time they put me in a brand new Escalade for a loaner, Wow. More

Jessup has always done well by me. Their employees are top-notch. Frank is my Auto Body Shop writer and he’s a great guy - effectively communicates from start to finish. The work is 10 Their employees are top-notch. Frank is my Auto Body Shop writer and he’s a great guy - effectively communicates from start to finish. The work is 10 stars, I’d give them a billion if I could! More

Sean, as always, quickly and correctly diagnosed the problem and got the necessary repairs done. problem and got the necessary repairs done. More

David was very helpful, professional and made everything possible for me to get a ride back to the shop after a person cancelled on us and were about to close the shop possible for me to get a ride back to the shop after a person cancelled on us and were about to close the shop More

Been going there for 14 years. Lots of staffing turnover lately and wondering if Jessups' are actually still running the place. Very disappointed with level of communication and no Lots of staffing turnover lately and wondering if Jessups' are actually still running the place. Very disappointed with level of communication and now doubting skills level of the shop as well. More