Jessup Auto Plaza - Service Center

My first service experience was awful! i waited on line for 35 minutes to check in a part was ordered for my car had i not been up against my warranty expiration date i for sure would h i waited on line for 35 minutes to check in a part was ordered for my car had i not been up against my warranty expiration date i for sure would have went somewhere else. 1 month after part was ordered i called to see if the part came in and i was advised the part has been there for 3 1/2 weeks , no one from Jessup called me to make an appointment. i had to call i was told the only person that can help me was my service advisor. unfortunately my advisor was busy i called 7 times and drove down their was 3 service advisors that were sitting there with no customers and they still couldn’t help me. i called the service manager Ron 5 times left 3 detailed message requesting a call back and he never called me back. after they install the part i will never go back k there. Jessup cadillac does not value their customers time More

all went good best chevy and GMC dealer in the valley local and friendly clean place local and friendly clean place More

My service was the best David And Savanah Did an awesome job with my hummer good job jessup!! job with my hummer good job jessup!! More

great service and very helpful with what needed to be done. Will bring in for future service done. Will bring in for future service More

I always enjoy coming to Jessup. Great clean environment! Waiting area is comfortable and clean! Great clean environment! Waiting area is comfortable and clean! More

Sean was very helpful everything went Great. We had no problems the car was completed quickly. Sean explained that everything went Great and we had no problems. We had no problems the car was completed quickly. Sean explained that everything went Great and we had no problems. More

Stan and Ron have gone above and beyond on everything needed for my LYRIQ. They are the best service people I have ever worked with. Stan is fantastic! needed for my LYRIQ. They are the best service people I have ever worked with. Stan is fantastic! More

Excellent experience thank you. sal and Amanda awesome job humble right on time perfect .T sal and Amanda awesome job humble right on time perfect .T More

She was personable, professional, customer oriented, thorough and knowledgable! She made me feel like she cared about providing the best service and experience. She deserves either a raise or a promotio thorough and knowledgable! She made me feel like she cared about providing the best service and experience. She deserves either a raise or a promotion...or both! This was my second time having Brandie during a service and I recommend her highly! More

Jessup Cadillac and Sean Tisdale in particular who make servicing my car very easy, and it is always done right the first time! servicing my car very easy, and it is always done right the first time! More