Jessup Auto Plaza - Service Center

great dealership, been coming there for years. Good service department. One suggestion would be to get cars being picked up out of service sooner. Once payment is done, I have often waited betw Good service department. One suggestion would be to get cars being picked up out of service sooner. Once payment is done, I have often waited between 10 to 15 minutes standing outside for my car. Several times staff has had to go looking for it. More

Service department couldn't explain why my PHEV does not function as originally advertised, so the issue of why the drive battery will not fully discharge (according to the range meter) remains unresolved. function as originally advertised, so the issue of why the drive battery will not fully discharge (according to the range meter) remains unresolved. Service advisor only allowed me to take a picture of a Service Bulletin (like it's top secret) related to battery degradation, but in my opinion, the information was unrelated to my situation because I have another car with the same drivetrain that functions correctly. So, basically, I have a car that is supposed to run on battery power and the gauges indicate that it will, but it runs on gasoline instead. Oh well. I give three starts because the ROUTINE maintenance performed during this visit was fine. More

I have always been pleased with the service I receive when I bring my car in for service. Scott Tisdale has got to be the best service representative I have ever had. He is always so knowledgeable abou when I bring my car in for service. Scott Tisdale has got to be the best service representative I have ever had. He is always so knowledgeable about car services. He is always professional and pleasant. Has been very helpful to me. He is always so put together. Thank you, Scott Patricia Chumbley P.S. I also appreciate how Jessup recognizes our Veterans, as I am one. More

I had a battery going dead, and Sean got me in and out without an appointment and fixed without an appointment and fixed More

Love Jessup! They always get the job done right and treat me like family. I won’t go anywhere else. They always get the job done right and treat me like family. I won’t go anywhere else. More

I didn’t like paying 3% interest on my purchase. I’m on Soc Sec I’m on Soc Sec More

Good customer service. Easy entrance and exit. Service is fast and easy-to-use us me Easy entrance and exit. Service is fast and easy-to-use us me More

Always a good experience. One flaw this trip we expected a car wash and it didn’t happen even tho we asked and confirmed. We all get busy tho. One flaw this trip we expected a car wash and it didn’t happen even tho we asked and confirmed. We all get busy tho. More

Needed the new brakes for my CT5-V Blackwing, it'd take a while. Got the loaner, no problem. Next day picked up the car. Easy, no wait, good service. Brakes work great. Thank you. while. Got the loaner, no problem. Next day picked up the car. Easy, no wait, good service. Brakes work great. Thank you. More

I don’t know who Sean is but my Advisor was Brandy. Brandy did a nice job but two hours plus for an oil change and tire rotation is way too long. Brandy did a nice job but two hours plus for an oil change and tire rotation is way too long. More