Jessup Auto Plaza - Service Center

I was very pleased with Sean’s professionalism and knowledge. He was able to figure out how I could use my Cadillac rewards for my entire service bill. I wasn’t sure if he would be able to since my cr knowledge. He was able to figure out how I could use my Cadillac rewards for my entire service bill. I wasn’t sure if he would be able to since my credit card was locked. More

More confusion than necessary for the drop off and pick up. Not sure who my service advisor was. up. Not sure who my service advisor was. More

I always have great service here. Always friendly. I like that I can always get a ride somewhere instead of waiting Always friendly. I like that I can always get a ride somewhere instead of waiting More

Always very professional and welcoming. Advises me when my cars need service and gets them scheduled at my convenience Advises me when my cars need service and gets them scheduled at my convenience More

Dealership was very attentive and responded to all my concerns. They also work quick and offer drop off services. concerns. They also work quick and offer drop off services. More

We have had great customer service experience, appreciate the information regarding our tires and the time to answer questions and any doubts we have! the information regarding our tires and the time to answer questions and any doubts we have! More

Service complete. Only problem was my 105,900 Reward points could not be used due to a technical problem with GM program. Only problem was my 105,900 Reward points could not be used due to a technical problem with GM program. More

I did not care for the changes in the waiting room. Also, I found out that is if your app is after 10:00 and the work cannot be done then the work is carried over to the next day. I was required to ren Also, I found out that is if your app is after 10:00 and the work cannot be done then the work is carried over to the next day. I was required to rent a car. If I had known this, I would have scheduled service earlier to avoid the extra expense of the car rental. The problem I have is with the person that scheduled the service. More

Daniel was very professional and helpful by letting me know about using my GM points and was able to give me AAA discount. Thank you so much Daniel!!! know about using my GM points and was able to give me AAA discount. Thank you so much Daniel!!! More

Actually, Sergio was my repair person. He was busy with someone else, and Daniel got me registered into the system. The technician couldn't find out why my Service Vehicle Soon light came He was busy with someone else, and Daniel got me registered into the system. The technician couldn't find out why my Service Vehicle Soon light came on, but they suspect a module on my electric car is failing. They did the software update that was pending. However, three days after getting the car back, the Service Vehicle Soon light came on again. I called Jessup this afternoon. I'm waiting for a call back. More