Jessup Auto Plaza - Service Center

"Wow! That's all I can say about my excellent experience at Jessup Auto Plaza! Shaun Tisdale went above and beyond to ensure I was informed and comfortable That's all I can say about my excellent experience at Jessup Auto Plaza! Shaun Tisdale went above and beyond to ensure I was informed and comfortable throughout the entire repair process. It's rare to come across someone willing to go the extra mile to help in such little, yet important, ways these days: • It was late Friday afternoon when I dropped off my car, and Shaun made sure that it was safe to drive and mentioned that the parts would not be in until Monday, so I could keep my car over the weekend. • Shaun called to let me know that my car was ready. When I mentioned that I had calls and would be heading there around 3 pm, he took the initiative to arrange for transportation, and my car was scheduled for a 3 pm pickup. Having warm and friendly personnel is especially reassuring when it comes to expensive car repairs, and I'm glad that I've found a place and a trusted representative for my future car maintenance, repairs, and my next purchase. Shaun, you rock! Thank you so much!" More

Sean TISDALE is my service associate. He was fantastic! Saved me a lot of money and gave me good advice to wait for a brake job a few more months. Could not be happier. He was fantastic! Saved me a lot of money and gave me good advice to wait for a brake job a few more months. Could not be happier. More

Sean Tisdale is an amazing advisor, he is always looking for his customers. Very professional and excellent customer service. Eric for his customers. Very professional and excellent customer service. Eric More

I've bought multiple cars from Jessup Auto Plaza over the last 8 years and consistently had excellent experiences with both sales and service. I want to give a special shout-out to Sean; he's been exceptiona last 8 years and consistently had excellent experiences with both sales and service. I want to give a special shout-out to Sean; he's been exceptional in taking care of me and my family in the service department. I highly recommend checking out Jessup Auto Plaza for all your automotive needs. Sean & Ron, Once again Thank you 🙏 More

I took my car into Jessup Service on 11/09/2023. This was for an oil change, tire rotation and to diagnose an exhause noise coming from the front of the car that started and slowly got worse from my This was for an oil change, tire rotation and to diagnose an exhause noise coming from the front of the car that started and slowly got worse from my previous visit to Jessup where they diagnosed a power issue with the car and found that Jessup had overfilled my transmission by 4 quarts. Jessup diagnosed the current issue with my car to be a problem with the engine air filter installation and that it was probably put in wrong when I put it in 14 months prior to that and proceeded to charge me alot for the diagnosis. The car had been into Jessup when they kept it for two weeks to diagnose the power issue when Jessup found that they overfilled my transmission by 4 quarts. It is only expected that at this time when Jessup was checking the power issue they looked at the engine air filter. I had no proof but I do know the issue did not start until I got the car back from Jessup. Jessup could care less that the exhaust noise was probably caused by them, all they wanted was their money. On a positive note (even though I don't think it makes what they have done to my car better) communication with the service department was good and prompt. More

Fast service, comfortable waiting room, clean bathrooms, and friendly staff, Melissa and Stan were especially helpful. and friendly staff, Melissa and Stan were especially helpful. More

had my truck in for service and Brandi was able to get me all taken care of. all taken care of. More

My car was towed in wit a over heating problem. They said the water pump had a leak. I had just had my thermostate replaced at Davies Auto and it was still overheating. Jessup told me i needed to c They said the water pump had a leak. I had just had my thermostate replaced at Davies Auto and it was still overheating. Jessup told me i needed to change the water pump. $1600.00 later. I left with my car to have to have it towed again it was still overheating. I came back to jessup and received a 7,000.00 estimate for a problem that my car has a recall for and nobody said anything. I ave been towed 4 times total back home for overheating. I went to autozone and put my car on the scanner and it said my turbo charger yad a problem which would cause the over heating. Im stuck with no car now and unable to afford repairs. They never said anything about my turbo charger not working. I paid 260.00 for the diagnostic service. I was towed in for overheating problems. The said i brought my car in because the pump was leaking. That was not true. I need the over heating problem fixed. Its not fixed More

I've had the opportunity to work closely with Robert and James in Sales, both of which have been very helpful. Have also had top notch service from Jorge in the service Department. Jorge has been very profe James in Sales, both of which have been very helpful. Have also had top notch service from Jorge in the service Department. Jorge has been very professional in assisting with my repairs. Robert the tow truck driver was also fantastic. All have been great to work with thus far. More

With an appointment service was fairly slow. Car delivered without any explanation of the problem I had with the rear door. It is still not opening without some noise. Overall was not h Car delivered without any explanation of the problem I had with the rear door. It is still not opening without some noise. Overall was not hat I expected for a customer currently leasing for the second time and will beup for the next lease in July 23/ More