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Jessup Auto Plaza - Service Center
Cathedral City, CA
1,000 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,000 Reviews of Jessup Auto Plaza - Service Center
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August 09, 2023
My car was towed in wit a over heating problem. They said the water pump had a leak. I had just had my thermostate replaced at Davies Auto and it was still overheating. Jessup told me i needed to c They said the water pump had a leak. I had just had my thermostate replaced at Davies Auto and it was still overheating. Jessup told me i needed to change the water pump. $1600.00 later. I left with my car to have to have it towed again it was still overheating. I came back to jessup and received a 7,000.00 estimate for a problem that my car has a recall for and nobody said anything. I ave been towed 4 times total back home for overheating. I went to autozone and put my car on the scanner and it said my turbo charger yad a problem which would cause the over heating. Im stuck with no car now and unable to afford repairs. They never said anything about my turbo charger not working. I paid 260.00 for the diagnostic service. I was towed in for overheating problems. The said i brought my car in because the pump was leaking. That was not true. I need the over heating problem fixed. Its not fixed More
by alicegoodmann
Employees Worked With
Sergio
March 27, 2023
I've had the opportunity to work closely with Robert and James in Sales, both of which have been very helpful. Have also had top notch service from Jorge in the service Department. Jorge has been very profe James in Sales, both of which have been very helpful. Have also had top notch service from Jorge in the service Department. Jorge has been very professional in assisting with my repairs. Robert the tow truck driver was also fantastic. All have been great to work with thus far. More
by aeyer2010
Employees Worked With
Other Employees :
Robert - Tow Truck, James IsBell, Robert Arizmendi, Jorge Miramontes
March 17, 2023
With an appointment service was fairly slow. Car delivered without any explanation of the problem I had with the rear door. It is still not opening without some noise. Overall was not h Car delivered without any explanation of the problem I had with the rear door. It is still not opening without some noise. Overall was not hat I expected for a customer currently leasing for the second time and will beup for the next lease in July 23/ More
by nNancy
Employees Worked With
March 15, 2023
I am from Canada and brought my vehicle to Jessup for an oil change and tire rotation. The sevice was excellent and Chris Mezzapelle was most helpful. oil change and tire rotation. The sevice was excellent and Chris Mezzapelle was most helpful. More
by Melcostache
Employees Worked With
Chris Mezzapelle
December 20, 2021
Called them up in October for a Cadillac Safty Recall. They said they didn't have the part in stock, and they will call me back once it's available. Never got a call back. So I called them mid December an They said they didn't have the part in stock, and they will call me back once it's available. Never got a call back. So I called them mid December and asked if the part was there and once confirmed we made an appointment. When I asked for a loaner they told me they had no loaner as the inventory is low. Looks like they care more about selling cars than taking care of their existing clientele. Then I asked why they didn't call me back. The woman on the phone didn't even care to give me an answer. She didn't care at all. Bad Service, Bad Customer Care, Bad Sales Department and the owner doesn't care. Sad! More
by awm
Employees Worked With
Sherry Downey
February 22, 2021
My visit was for the service of the problem that my corvette has, and it is covered by warranty. After 2 months of waiting and creating case with manufacture, they told me at the end "go where you boug corvette has, and it is covered by warranty. After 2 months of waiting and creating case with manufacture, they told me at the end "go where you bought it". I have much more details on BBB website even with respond from them. In-short: they where very rude at my initial visit and I am guessing, because warranty, other wise why would you treat customer badly... They do not return phone calls or follow-up after repair or visit, they just simply do not work with you. When I came for oil change the service adviser did not know what is dry sump and this is a regular maintenance for Grand Sport model. At that time I overlooked it because it was a different advisor and he was much nicer than my initial visit for repair under warranty. They had refused to service my car after 2 drive testing and scheduling an appointment and when a week later I arrived they said "go where you bought it" On BBB reply they said it is because I demanded a loner. At that point they even did not tell me if they have a loner or not and it is o irrelevant for the matter. Clearly, they needed to say at least something More
by bathory
Employees Worked With
January 10, 2021
This was the first tine I went in to the service department for a Chevy Tahoe that I just bought from Jessup. Cory told me that it could take a few hours to replace a part that broke. I agrreed to department for a Chevy Tahoe that I just bought from Jessup. Cory told me that it could take a few hours to replace a part that broke. I agrreed to wait knowing the time frame. I was in the waiting room for not more that 20 minutes. I think they knew that I was cold and did not bring a coat. EVERYONE in the office was so polite and kind. I am really impressed! More
by sschr20862
Employees Worked With
Other Employees :
Cory , Raquel Garza, Sherry Downey, Walter Cañas, James Eshleman, Jorge Miramontes
