Jim Bass Ford Inc.

Constant issues, most troublesome purchase I've been through. There were several issues, paperwork had the wrong name on it, even when they had a copy of my driver license, took finance a month/3 visits through. There were several issues, paperwork had the wrong name on it, even when they had a copy of my driver license, took finance a month/3 visits to the dealership for them to correct the paperwork. Michael Gamez, Aaron Terry, Trey Jordan did everything they could every step of the way to make things right. Some issues were out of the dealerships hands, truck came from the factory with a windshield issue that allowed water into the cab, and they had it sent to their glass shop, removed the windshield and resealed it. More

Everyone was very nice and explained everything in a way we understood. Everything went smooth and pretty quick we understood. Everything went smooth and pretty quick More

I'm verify satisfied with Jim Bass Ford. they were able to schedule the service on my 2019 F-250 within a few days. the job only took one day, I thought it would be longer. Thank you to t they were able to schedule the service on my 2019 F-250 within a few days. the job only took one day, I thought it would be longer. Thank you to the Jim Bass team. More

They were spot on, they gave me a date for service they were ready for me, and they fixed everything that needed to be fixed and the truck is fine, thank you so very much were ready for me, and they fixed everything that needed to be fixed and the truck is fine, thank you so very much More

Professional. Fast, friendly service. The car was serviced in a fast, professional way and delivered promptly. Thanks Fast, friendly service. The car was serviced in a fast, professional way and delivered promptly. Thanks More

I had a great experience. My salesperson, Ryan Good, was very helpful and didn't try to pressure me. The ladies in the front were very helpful as well. My salesperson, Ryan Good, was very helpful and didn't try to pressure me. The ladies in the front were very helpful as well. More

Only , reason we return to Jim Bass Ford and won't shop out of town is, our salesperson, ANGEL AGUILAR.... Service Department needs improvement! Thank you, The Valdez Family out of town is, our salesperson, ANGEL AGUILAR.... Service Department needs improvement! Thank you, The Valdez Family More

Courteous, prompt. Always helpful. Spends time explaining what they have done to my truck. Very kind employees Always helpful. Spends time explaining what they have done to my truck. Very kind employees More

Did not purchase my Ford expedition with them but was still under warranty when I received an issue with the electronic system. My vehicle died on me while driving. Was told I just needed a new battery. still under warranty when I received an issue with the electronic system. My vehicle died on me while driving. Was told I just needed a new battery. 5 days later I was told it was ready for pick up, but was not able to come for another 3 days due to being stuck at home because of a snow storm. So my vehicle sat there for a total of 8 days and when they brought it to me the error was still on the dash. Walked right back in and they took it back to the shop to find out it was the alternator. Now I’m out a vehicle for another week. I called twice in those 8 days to ask if they were sure it was just the battery because it died WHILE I was driving. Was reassured it was and then to be handed the vehicle WITH the error still on the dash and running boards not working right in front of them..awful! Very disappointed and will probably not buy another Ford due to the fact that the service here sucks and there is no other option while still under warranty in this town. More

Great experience. Todd Parker took the time to listen and find the car that was a good fit. Thanks Todd Parker took the time to listen and find the car that was a good fit. Thanks More