Jim Burke Automotive

Pros: The cars themselves are a pleasure to own and drive Cons: Avoid this service center like the plague- failed commitments after 3 strikes. Strike 1: May 07 Had car in for 30k mile servicing. A Cons: Avoid this service center like the plague- failed commitments after 3 strikes. Strike 1: May 07 Had car in for 30k mile servicing. After 2 days, received car back with flat tire at 5PM on Friday- advised simply needed air. While driving home had to reinflate tire 3 times. Dealership ended up having to replace tire- they did honor screw-up and remedy issue, but to return a car with a flat after performing 30k mile inspection??? Strike 2: January 08 Driver side headrest needing to be replaced- done by Burke. Month later when using headrest, determined dealership installed manual adjustment headrest instead of electronically operated type. Also damaged motor components to operate headrest. Parts ordered and replaced under warranty by alternate dealership during incident 3 below. Interesting side note- while at Burke was advised by service center if gave good review of service when headrest was replaced, would receive free oil change at 40k servicing. Strike 3: September 08 While at alternate dealership, also determine driver side seat rear access panel was damaged by Burke service center and glued back in place to disguise damage. Advised to return to Burke to allow them to rectify damages as not warranted damages and new seat back would need to be purchased (~$900). Burke advised would order in new access panel and replace at no charge. Called to confirm parts were ordered and came in for service. Instead, dealership only reglued old part in place and had not ordered anything. Month later, still waiting to receive parts from dealership to have repair performed at alternate dealership. The vehicle itself has been a pleasure to own and drive. The service at this dealership is pathetic and after multiple opportunities to redeem themselves have utterly failed to do so. Management staff claim to honor agreements and expedite parts for servicing, yet actions prove otherwise. Will refuse to return to dealership for any servicing for remainder of car ownership. More

This dealership advertized Nissan's Sales Event in the "Birmingham News on April 30th. They advertized Nissan Sentra for 11,953.00 after $2,500.00 dollars down. I called to inquire about this car and as "Birmingham News on April 30th. They advertized Nissan Sentra for 11,953.00 after $2,500.00 dollars down. I called to inquire about this car and asking if this was a lease or actual buy. The sales person said this was an actual buy, I told the person I was interested and would be down to see the car. At time the sales people said, "That car was sold, but they more inventory!" I asked, "if they could place me in a Sentra for the advertised price!" They said, they couldn't. I inquired about the Nissan Versa for $9521, and the Maxima for $21,636. Amazingly these cars were sold also. I called at 10 am on the 30th. So my question to Jim Burke Nissan, Is this bait and switch or false advertizing? Sincerely J Morris More