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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,247 Reviews

4,247 Reviews of Jim Butler Chevrolet - Service Center

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May 22, 2023

Excellent service, on time, Hourly rate a little high. Brought my Suburban to the door so I did not have to walk very far. More

by deanklohr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt Alley
May 24, 2023 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! We hope to be of service to you again in the future. Best wishes, Jim Butler Chevrolet, INC.

May 22, 2023

Jim Butler gets the work done in a good amount of time, and they will give you a ride home. More

by joefish999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
May 24, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

May 20, 2023

Brought car in with a tire issue. Kim called and let us know that the problem was a nail in the tire and that they could repair it. They also reset the electronic message unit which More

by kbcb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

May 19, 2023

The team at Jim Butler Chevrolet were very busy, when I arrived for my Duramax service appointment, but they still focused on me and made sure I was given lots of attention during my visit. This was an ex More

by gcflower99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
May 23, 2023 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

May 19, 2023

Everyone at Jim Butler was very helpful and courteous, and Jay was very patient with all my questions and helped me get the car I wanted! More

by laurenwolf08
Recommend Dealer
Yes
Employees Worked With
Justin Gaulden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob in finance
May 23, 2023 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped We sincerely value your business and look forward to your next visit! make this such a great experience!

May 19, 2023

I purchased new Toyo Open Road A/T3 tires for my Trail Boss, service installed them the next day after they arrived. They are much quieter than original Duratracs. More

by greg.a.jansen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Jim Butler Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!

May 19, 2023

I felt really comfortable with the service I got everything went smoothly. Thanks for all the help More

by MARCELLAMALLOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
May 23, 2023 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

May 18, 2023

Sales rep Brian Reese was very helpful and would constantly follow up to see we were getting what we were looking for More

by JEFFSAFRIET
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gilliland
May 23, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

May 23, 2023 -

JEFFSAFRIET responded

Great job from Brian everyone we seen asked to help or if we were being helped. All associates very friendly. Good job Jim Butler Chevrolet

May 18, 2023

I was greated with a smile and my vehicle was taken care of with no issues. The waiting room was clean and stocked with refreshments. I will be returning for my future oil changes thank you. More

by patriciahensler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
May 23, 2023 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

May 17, 2023

I waited over two hours for an oil change and tire rotation with an appointment that I made almost two weeks in advance. Finally, the person I worked with never told me the cost of the services until More

by dixta19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill
May 20, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. I will be sure to speak with the service manager regarding your concerns about communicating prices. As your wait time is concerned, we completely understand and agree that this is unacceptable. While we also understand that this is not your problem, we had scheduling errors that we are working diligently to correct. We have noted your account for 20% off your next oil change and a free tire rotation if you are willing to give us another chance.

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