Jim Butler Chevrolet - Service Center

Chris in service was very nice to deal with. He communicated with me and was informative. He communicated with me and was informative. More

Took my vehicle in for a noise in transmission cause it's under warranty they told me it was normal it's not normal I wouldn't have taken it there in first place if it was normal I own my own mechanic busine under warranty they told me it was normal it's not normal I wouldn't have taken it there in first place if it was normal I own my own mechanic business very well aware what's normal and not normal wouldn't recommend More

They were really nice a quick with the service but I though they were over priced for an oil change. I will be going back to my normal dealer even though you guys are closer though they were over priced for an oil change. I will be going back to my normal dealer even though you guys are closer More

There is a great team effort at Jim Butler Dealership to make their client happy through all the steps necessary in maintaining your car. make their client happy through all the steps necessary in maintaining your car. More

Kim was very easy to work with, could teach the service department at Don Brown Chevrolet a few things! department at Don Brown Chevrolet a few things! More

It's ok sort of misleading, was interested in fresh start program ended up paying new car price. program ended up paying new car price. More

Great dealings with Sue and Dalton, service advisor - got oil change done early, Dalton found radiator leak I have been smelling thanks to Sue confirming the same smell and letting Dalton know about. Now jus oil change done early, Dalton found radiator leak I have been smelling thanks to Sue confirming the same smell and letting Dalton know about. Now just to get the repair completed per warranty. Dalton explained the next steps and I scheduled repair visit. More

I almost forgot. .. how great it is to do business with a company whose employees show they truly care about their customers and thus their company's reputation. Our .. how great it is to do business with a company whose employees show they truly care about their customers and thus their company's reputation. Our service work was done expertly and well within the promised time frame. Kayla in service was fantastic! As well as the concierge service! We will certainly continue to be a Jim Butler customer More

Everything was a great experience. I would highly recommend it to anybody who is also looking for a new vehicle. I would highly recommend it to anybody who is also looking for a new vehicle. More

Took 1-1/2 weeks when scheduling the appointment to drop off my vehicle, and another week before it was looked at by a technician. After Kim told me that the technician could not duplicate the problem I wen off my vehicle, and another week before it was looked at by a technician. After Kim told me that the technician could not duplicate the problem I went to pick up the vehicle and when the porter brought the vehicle to me I got in and was able to duplicate the problem before I left their lot. I took video of the windshield completely fogging up and sent to Kim while she was passing it along to the service manager and the technician. Since the video it has been over two weeks and have not heard anything from anyone. Don't expect to hear anything from anyone either. This entire experience has felt like a huge runaround and complete waste of our time. We will never recommend or ever take our vehicle back for any type of service again. I am sending this complaint to GM because the issue with the vehicle can be very dangerous while driving. 2021 Silverado 1500 windshield fogging up W/O the defrost or AC running. More