Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,270 Reviews
Call Service Center (636) 349-3222

4,271 Reviews of Jim Butler Chevrolet - Service Center

Sort by
April 11, 2023

Excellent, friendly, hardworking and knowledgeable. The service overall was extremely professional and I am happy. More

by bawk203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton, Chris, and Sue
Report | Print
Apr 21, 2023 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

April 11, 2023

Worked hard to make sure that I ended up in the vehicle I really wanted. More

by andria.bequette
Recommend Dealer
Yes
Employees Worked With
Mike Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2023 -

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

April 10, 2023

Great dealership ,just wish GM would get moving on getting the chips for my truck that is over a year old and it is still missing parts that were promised to be in 4 months ago !!! More

by MRROUSE
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, John Zensen
Report | Print
Apr 21, 2023 -

Jim Butler Chevrolet responded

Thank you for your 5-star review and your feedback, Mr. Rouse! We completely understand and share in your frustration with the delay. I will speak with our Service Manager and ask him to see if there is ANYTHING we can do to speed things up and get you an update on what we find.

April 10, 2023

No problems. Everyone was very polite and courteous. The work was done in a timely manner. More

by tdailey1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2023 -

Jim Butler Chevrolet responded

Thanks for your kind feedback! We're glad to hear that you had a fast and easy experience with us! We're always here to help!

April 10, 2023

Went well and quickly . Only two minor issues kept it from top rating . Needed a quote , painting was left off and had to be handwritten in effecting the legitimacy of quote More

by scott.pursley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Apr 21, 2023 -

Jim Butler Chevrolet responded

Thank you for your business and your feedback, Mr. Pursley. We want to fix this so we can make sure you are completely satisfied and earn that 5th star! We looked into your history with us and it looks like the paint work was completed on 4/6. If there is more that needs to be done, please let us know and we will get you the information needed. We reviewed your Repair Order to get more info on the cabin filter. You are correct that this was not changed, as you requested. We sincerely apologize for this oversight. You were also not charged for this service, but we understand this is frustrating. Normally the cabin filter would be $69.95 to replace, and we would like to offer you half off to get it replaced to attempt to make up for the inconvenience. To set up a time to get this taken care of and discuss if there is any other paint work that needs to be completed, please reach out to us at 636-717-3017 or theresa@jimbutlerchevrolet.com.

April 08, 2023

I ended up with a scratch on the drivers door that you couldn’t miss about three weeks ago I talked to a few different people and nobody has gotten back to me on what will be done More

by bobgilmore59
Recommend Dealer
No
Employees Worked With
Don’t remember any one
Report | Print
Apr 21, 2023 -

Jim Butler Chevrolet responded

Thank you for your feedback, Bob. We're sorry to hear that this hasn't been resolved. I will personally speak with my Service Manager today and find out what is going on with this. Gene Wondell will be reaching out to you before the end of business today to discuss.

Apr 21, 2023 -

bobgilmore59 responded

It’s been resolved it was my fault that I missed the calls getting with me They set me up with a body shop for the scratch. I bought my last 3 new vehicles from them and always use the service team and always will

April 07, 2023

My compliments to everyone on the Jim Butler team. Polite, friendly, efficient service! Thank you! More

by j.bordner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2023 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top-notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

April 06, 2023

good over all a few small issues. ..nothing serious....chev corp on service policies could be better More

by jelek49020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill "Fuzz" Steinlage
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Report | Print
Apr 21, 2023 -

Jim Butler Chevrolet responded

Thank you for your feedback and your business! We're sorry you didn't have a 5-star experience but we do understand that it may be on policies outside of our control. If you would like to discuss further, please reach out to us at toden@jimbutlerchevrolet.com.

April 05, 2023

This is in progress. I hope this score goes up, but we have spent $2400, have been without our car two weeks and have had zero results. The service center is trying to More

by JWALSH2130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dalton
Report | Print
Apr 07, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live up to your expectations. Our records indicate that your vehicle is back in service, and we are getting the issue resolved. Our records also indicate that you spoke with the advisor and the manager yes terday (4/5), and our game plan is to send the cylinder head sent to be inspected and we would credit some of the last repair to the new repair. I will be sure that your advisor keeps you up to date on your vehicle going forward. If you wish to further discuss your experience, please reach out to our Service Manager Gene Wondell at (636) -717-3030.

April 05, 2023

They got me in quick and replaced the pinon shaft seal, looks good now, I will drive it this weekend and let you know. Thanks for your help. More

by Treehouse62298
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wyatt -5starr, Gene Wondell
Report | Print
Apr 07, 2023 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

1
...
111
112
113
...
428