Bill "Fuzz" Steinlage

The dealership has a great bunch of employees that work in service and parts. The mechanics go out of their way to be clean and thorough. Have not had one bad experience. in service and parts. The mechanics go out of their way to be clean and thorough. Have not had one bad experience. More

by 7570wkirsch Verified Customer Verified Customer

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My salesman William (Fuzz) was Awesome! He was very personable and always did what he said he'd do. He was knowledgeable about my car and was determined to make me a happy customer..I never He was very personable and always did what he said he'd do. He was knowledgeable about my car and was determined to make me a happy customer..I never felt pressured and he would take time to answer all my questions. That's rare in this industry.Would buy from him again. More

by tinaandrodger Verified Customer Verified Customer

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From the time that we were traveling to the dealership, we received a text and video from Bill, with valuable information concerning the car. We found everyone professional and welcoming. Bill and Stacy to we received a text and video from Bill, with valuable information concerning the car. We found everyone professional and welcoming. Bill and Stacy took their time to discuss and provided resources that met our needs. Thanks for making the experience unforgettable! More

by karenlawlessrn Verified Customer Verified Customer

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People like Stephanie & Fuzz make service on both of my cars easy. They both are very professional and extremely helpful & friendly. cars easy. They both are very professional and extremely helpful & friendly. More

by rowdenp36 Verified Customer Verified Customer

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Always a great experience at the Jim Butler Chevrolet Service! Bill, along with all of the service advisors are great. Service! Bill, along with all of the service advisors are great. More

by creecherx Verified Customer Verified Customer

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Jim Butler in Fenton made the whole process easy, quick, and fun! Love my new truck! and fun! Love my new truck! More

by NAGY8923 Verified Customer Verified Customer

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You get your car in diagnose it get it back to you as soon as I can’t even with the heavy workload soon as I can’t even with the heavy workload More

by andrewtaormina Verified Customer Verified Customer

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William “Fuzz” Steinlage worked very had to get us the car we wanted with all the options we wanted. He found some that were close but did not try to talk us into them just gave us the option and after s car we wanted with all the options we wanted. He found some that were close but did not try to talk us into them just gave us the option and after searching for a week found us exactly what we wanted. More

by vetjoec5 Verified Customer Verified Customer

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All depts do not communicate well. Within seconds (yes seconds!) of taking delivery of the vehicle, the salesman would not respond. Salesman said that I would have a full tank. I ge Within seconds (yes seconds!) of taking delivery of the vehicle, the salesman would not respond. Salesman said that I would have a full tank. I get into the vehicle and prepare seat & mirrors and notice tank is only at 1/2. I text him a pic of the gauge and ask why it wasn't full, while he is still within sight, and no response. I was already tired from waiting 2 hours for them to "detail" the vehicle so I left. The detail was horrible. I believe someone wiped down the interior from the driver seat only, the rear seating area was still a mess. I was promised a 2nd key. Had to call/text over a dozen times and show up in person to ask for a sales manager before I got a real answer and finally scheduled to get a 2nd key made. Then go to get tags and find that the inspection was already expired. Made an appt to get inspections. There early morning and waited. Total wait time for an inspection was 3 hrs. I was told that he forgot to mark the ticket as a 'waiter'. They apologized and offered me a business card to show they owe me a free oil change, but they never gave me the card. Mentioned that I had a sound from transmission at this appt. They said I would have to leave it for a few days to diagnose a transmission noise. So I made that appt. Dropped off for the transmission appt on a Monday. Expected to hear from them by Thursday at latest. Called on Thursday, had to leave a message. Advisor calls me back and tells me that the guy is backed up will get to check it out on Friday. I call them back Friday afternoon and they said that it's more than they can handle and need to have someone else look at it. They tell me that they will send it to another dealer the following week on Tue or Wed. I call multiple times the next Wed & Thurs with no call-back. On Friday I call to ask for Service Manager. He does finally call me back to tell me that it did not get taken to other dealer. He is going to make arrangement for a private mechanic to look it over that specializes in this issue. It sits at this person's residence for over a week. I call every couple days for updates and have to leave messages with advisor & service manager. But calls not returned until the individual is 'done'. He supposedly replaces a part, but it doesn't fix issue. He then just re-programs the transmission computer and it still does not fix the issue. He then says that this noise is the torgue converter slipping but it's normal. So, essentially they took 4 weeks to do about 2 hrs worth of work and decided not to fix the issue. Again communication is almost non-existent here. At the end of the 4 weeks I had left a message to get a callback from the General Manager - Tim Rhame. No one called me. Not even a customer service rep. They take your money at time of sale and you're a distant memory. Held my truck through the end of their dealer warranty period then tell me good luck. This was the 3rd vehicle I had purchased from this dealer and had no issues with sales or service before. But after this joke of an experience, I have no intentions of going back. So far I am owed: a call from the GM, a half tank of gas, a proper detail, and a real diagnosis & repair of the transmission. I bet you anything that I get NONE of these. More

by randymaynard35 Verified Customer Verified Customer

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Working with Bill on my corvette was super easy. Negotiation was simple and they even handled shipping the car from MO to WA. Highly recommend Negotiation was simple and they even handled shipping the car from MO to WA. Highly recommend More

by stredwickbryce Verified Customer Verified Customer

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