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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,242 Reviews

4,242 Reviews of Jim Butler Chevrolet - Service Center

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February 24, 2023

It took 2 1/2 hours to do a tire rotation, oil change, and fuel induction service. I made an appointment over amonth ago and figured about an hour wait. A call or text explaining the ;ong wait I could h More

by dsimon1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. In the future, we recommend that you use our drop off service or our complimentary shuttle service. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

February 24, 2023

Very kind and helpful to accommodate my need in an emergency. The diagnosis was fair and up front to me so I could make a good decision and have the repair done promptly! More

by dmmiller1339
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Mar 14, 2023 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

February 23, 2023

I had to use a day off to take my $53000 truck in to get the radio fixed and I just spent 30 minutes driving home in complete silence because the regular old radio wouldn't come on!! Not even close to impr More

by playball034
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't recognize either of those names listed
Mar 15, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. Your newer truck has way more technology in the radio than your Volkswagen. It seems that your issue wasn't resolved. Next time, we suggest that you use the drop off service and/or our complimentary shuttle service. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

February 23, 2023

I have always had a good experience with this dealer. I have purchased 5 vehicles with them and always take my car there for maintenance More

by dianelinck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Mar 14, 2023 -

Jim Butler Chevrolet responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 23, 2023

Poor communication did not return calls upon multiple requests. Everyone I spoke with just kept passing the responsibilities to someone else who also didnt do anything to help More

by jeremyz1124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Mar 15, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live up to your expectations. I will be sure to speak with the service manager regarding your concerns. If you wish to further discuss your experience, please reach out to me directly at toden@jimbutlerchevrolet.com.

February 22, 2023

Bill and Kim were very nice and knowledgeable when I tried my best to explain my problems. They figured it out and had it fixed right away using my warranty to cover most of the costs. More

by WOF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill that works with Kim Hausmann
Mar 15, 2023 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 22, 2023

Good service, friendly employees. We weren’t there for any type of actual service work but everyone we encountered was nice and the programming we had done was down timely. More

by R. Martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Mar 15, 2023 -

Jim Butler Chevrolet responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

February 22, 2023

Great staff but perhaps misunderstood what I requested to check front end because of rattling. Still have same issue. More

by Thesaint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. If you are still having the same concerns, please don't hesitate to bring your vehicle back to us.

February 22, 2023

I’ve e used this dealer for several years now and my experience has always been great buying and service. More

by rtchallenger426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

February 21, 2023

Very good until had vehicle three days then 3 weeks in shop the out 3 days in for another week and tthe drive out tag went out by that time no offer to replace it not cool More

by spencerbrenda571
Recommend Dealer
No
Employees Worked With
Sowers
Mar 15, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your purchase didn't live up to your expectations. In Missouri is it illegal to replace a temporary tag once it has expired. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

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