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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,243 Reviews

4,243 Reviews of Jim Butler Chevrolet - Service Center

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December 21, 2022

I was traveling through town in my truck camper and had 2 flat tires. I camped in the parking lot overnight, and they fixed the flats and had me on the road before 11am. More

by jeffreytgiese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Wondell
Dec 23, 2022 -

Jim Butler Chevrolet responded

Hi, we are very happy we could provide you with a positive experience! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

December 20, 2022

nice to go and the sales man is nice and they are going to work out with u to get ur dream car i love shopping car at jim butler 🥰😊 More

by pelayo.mica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Gene Wondell
Dec 21, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Dec 22, 2022 -

Jim Butler Chevrolet responded

Thank you so much for your positive comments about Jim Butler Chevrolet, INC.! We look forward to your next visit! Take care!

December 20, 2022

Im sorry, but i have already submitted a survey. once is enuf. Quit sending surveys please. More

by Charlotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dont know
Dec 21, 2022 -

Jim Butler Chevrolet responded

Thank you so much for your high rating. The requests should stop. We apologize for the inconvenience.

December 20, 2022

We had a great experience at Jim Butler Service, except when it came time to pay, the service writer wasn't aware that we had a free service! More

by Aisper1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Have no idea what his name was?
Dec 21, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that this happened. I will be sure to speak with the service manager regarding your concerns. Happy holidays!

December 19, 2022

Matt Vallee and Stacey Thornton did a great job. The buying process was extremely smooth. Mike More

by Moriarity
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2022 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

Dec 22, 2022 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!

December 19, 2022

Got an appointment to repair a tire that was going flat. Arrived on time for appointment and checked in. Service people were friendly. Bad part I had to wait two half hours before the tire was patched and More

by judysyseng03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Dec 21, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We are diligently working to improve on our customer wait times. We hope that our efforts to improve are evident in future visits.

Dec 22, 2022 -

Jim Butler Chevrolet responded

We appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Jim Butler Chevrolet, INC.

December 19, 2022

The best service department I every had in the Saint Louis area. Professional and knowledgable and the one main thing honest and trustworthy!! More

by kilbanej1118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2022 -

Jim Butler Chevrolet responded

Hi, thanks for your praise and kind comments about our team. Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon.

Dec 22, 2022 -

Jim Butler Chevrolet responded

We are so happy to read such a great review about Jim Butler Chevrolet, INC.! We look forward to your next visit! Take care!

December 18, 2022

My ad card from Butlerr was for a $49 oil change an rotation I paid $83 with all the add ons?? More

by terrylfiala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Perez
Dec 21, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that this happened. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

December 17, 2022

Terrible experience, you guys had my truck for a whole week and the truck wasn’t even brought in the shop and diagnosed! So I was fed up with paying $50 a day for a rental for you clowns to do nothing wit More

by Hedgpeth, Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2022 -

Jim Butler Chevrolet responded

We apologize that your visit didn't live up to your expectations. If you would like to further discuss your visit or discuss solutions, please reach out to me directly at toden@jimbutlerchevrolet.com. Please message with your name VIN and your concern.

December 17, 2022

I dropped my vehicle off to them for service on a starting issue. I took 8 day for them to tell me I needed a new battery. My bill was over 1000 dollars. More to the story but any way you cut 1000 bu More

by chriseggleston1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Steinlage
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2022 -

Jim Butler Chevrolet responded

We apologize that your visit didn't live up to your expectations. If you would like to further discuss your visit or discuss solutions, please reach out to me directly at toden@jimbutlerchevrolet.com. Please message with your name VIN and your concern.

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