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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,252 Reviews

4,252 Reviews of Jim Butler Chevrolet - Service Center

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December 05, 2022

Gave me the best service ever wood recomend to all my friend waiting for a call that my part is in More

by lodessteven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Gene Wondell
Dec 05, 2022 -

Jim Butler Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 05, 2022

I had a great experience dealing with Jim Butler Chevrolet from the time I put a deposit on my 2023 Corvette until the time it was delivered to my home. My salesman was Fuzz and he took care of me f More

by lbarker1953
Recommend Dealer
Yes
Employees Worked With
Bill "Fuzz" Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2022 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. Thanks for highlighting some of our staff who helped make this such a great experience! We're always here with the same great service whenever you need service or another vehicle!

December 03, 2022

I brought my 2020 trail boss in for the 4th time for the same issue. My tuck won’t start and goes into power save mode and he check engine light comes on. The fist time was at 400 miles! The 3rd time you re More

by RICHSTL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor only
Dec 05, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. Our records indicate that you came in with a check engine light on, also telling your advisor that you're having troubles starting your truck. We tested your vehicle and it tested for low voltage, an indication that you need a new battery, along with your battery testing bad. We cleared the codes and replaced your battery. During your visit our tech also found an update for your operating system that will keep one of the consistent codes (P12A6) away. In an effort to appease you, we covered two days of your rental. Our records indicate that you only changed your battery twice. We understand that you feel like we are not looking for the issue as to why your battery keeps dying, but we can assure you that we are doing our due diligence. We have to start with the parts that are dying and solve the issues from there along with the suggestions from GM. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

December 02, 2022

Incredible service - incredible team. Top notch experience every time. This type of service so what will keep me a JB Chevrolet customer for a long time. More

by LINDSAY.A.SHOEMAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Gene Wondell
Dec 02, 2022 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! Feel free to reach out to us if you need anything. Have a wonderful day.

December 02, 2022

My key fob would not work, and I had forgotten the procedure for getting in and starting the car. A very nice woman in the service department talked me through it and scheduled an appointment to get t More

by msmada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
Dec 02, 2022 -

Jim Butler Chevrolet responded

Hi there, your satisfaction is our top priority. Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

December 02, 2022

As always the shop personel were very polite and knowledgeable. I wish my Silverado was living up to expectations but it's not. I spent $175 for trouble shooting an OnStar warning about the brake sy More

by dale.vogt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 02, 2022

Staff always pleasant to work with. Vehicles routinely serviced ahead of estimated time. 2015 Equinox and 2013 Silverado W/T both were in for recalls. All went well. More

by sisums
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla and Bill in service department.
Dec 02, 2022 -

Jim Butler Chevrolet responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 02, 2022

Wonderful, helpful, friendly. I will definitely pass the good word Along to everyone e I know. Thank you! More

by lynn.thuston1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Gene Wondell
Dec 02, 2022 -

Jim Butler Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 02, 2022

Truck sat forever waiting on parts. Then they give it back with the gas light on. I filled the rental up and they left me on E for pickup. Just not great service More

by thehearn
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla
Dec 02, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that this happened to you. After speaking with your service advisor, I learned that we have marked your account for a free detail for your inconvenience. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com. We truly value your business and look forward to your next visit.

December 01, 2022

Came in for a oil change only and waited in lobby for 3 hours for car to be returned. More

by 2045carguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
Dec 01, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. I will be sure to speak with the service manager regarding your concerns. We hope that our efforts to improve are evident in future visits.

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